{"id":2533577,"url":"https://alion.io/job/li-fung-ocean-import-coordinator","title":"Ocean Import Coordinator","company":{"id":2504029,"name":"Li & Fung","domain":"lifung.com","url":"https://alion.io/company/lifung","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bensenville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":54000,"currency":"USD","period":"year","gross":null,"usd_annual":54000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-10-05T00:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-20T16:43:27Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Are you a movement maker? Are you seeking new and exciting career opportunities?\nHere is what you need to know about the job:\nAbout Global Freight Services\nGlobal Freight Services (GFS), an affiliate of Li & Fung, is a leading global freight forwarder providing ocean, air, and intermodal transportation services. With a worldwide network and strong partnerships, we deliver integrated, scalable, and cost-efficient logistics solutions, including CFS warehousing, customs brokerage, vendor management, and control tower services. Our experienced team ensures your goods move seamlessly from factory to final destination. Learn more at www.gfsmanagement.com\nPosition Summary\nThe Ocean Import Coordinator is responsible for managing ocean import shipments from initial customer inquiry and quotation through final delivery, billing, and invoicing. This role serves as a key point of contact for customers and internal partners, ensuring accurate documentation, timely shipment execution, and a high level of customer service throughout the import process.\nThe Ocean Import Coordinator is responsible for the end-to-end coordination of import shipments, with approximately 95% focused on ocean imports (FCL & LCL) and 5% on air imports. The role will also support key account management, pricing, carrier coordination, and customer relationship management, with a primary focus on China trade lanes.\nKey Roles and Responsibilities\n1. Import Operations & Documentation\n Manage import shipments from A-Z, from initial customer inquiries and quotations through shipment tracking, delivery, billing, and final invoicing.\nCoordinate ocean import shipments, including FCL and LCL cargo, and air import shipments as required.\nEnter and maintain accurate shipment information and documentation in CargoWise and other applicable systems.\nCreate and process required import documentation, including arrival notices, delivery orders, invoices, and file settlement documentation.\nCommunicate with overseas agents, carriers, customs brokers, truckers, warehouses, and other service providers to coordinate shipment movement and resolve issues.\nMonitor shipment milestones, verify arrival and cargo availability, and proactively identify and resolve delays or exceptions.\n2. Customer Service & Key Account Management\nServe as a primary point of contact for assigned customers, providing timely shipment updates and responding to operational questions and requests.\nManage key account requirements in accordance with customer Standard Operating Procedures (SOPs) and service expectations.\nProvide shipment tracking reports and proactive communication regarding shipment status, exceptions, and delivery timelines.\nPartner with internal teams to resolve customer issues and maintain a high level of client satisfaction.\n3. Pricing, Carrier & Vendor Management\n Negotiate ocean freight rates and related charges with shipping lines and other service providers.\n Prepare and provide customer quotations based on routing, service requirements, and current market pricing.\nCoordinate with carriers and vendors to confirm bookings, inbound arrival information, shipment availability, and delivery requirements.\nMaintain awareness of market conditions and available service options to support competitive pricing and reliable execution.\n4. Billing & Financial Coordination\nResponsible for customer billing and final invoicing for assigned shipments and accounts.\nReview shipment files and vendor charges for accuracy and completeness prior to file settlement.\nCoordinate with Accounting on accounts payable items, invoice questions, and other shipment-related financial matters.\nEnsure files are completed and closed accurately and in a timely manner.\nRequirements:\nMinimum of 3 years of freight forwarding and/or import operations experience.\nStrong hands-on experience managing ocean imports, including FCL and LCL shipments. Experience with air imports is a plus.\nExperience supporting China trade lanes preferred.\nCargoWise experience preferred. Proficiency with Microsoft Office, including Excel and Outlook.\nStrong customer service and key account management skills with the ability to communicate effectively with customers, carriers, overseas agents, and internal teams.\nExperience negotiating rates with shipping lines, developing pricing, and preparing customer quotations.\nStrong organizational, time management, critical thinking, and problem-solving skills with the ability to manage multiple shipments and priorities in a fast-paced environment.\nExcellent written, verbal, and interpersonal communication skills.\nCompensation/Benefits:\nThe approximate annual base salary range for this position is $50,000.00 - $54,000.00, which can vary based on role requirements, skill set, and years of experience.\nComprehensive benefits package including Medical, Dental, Vision, PTO, and company holidays.\n#lifung #gfs\nIf this sounds like you, Apply Now!\nAs an equal opportunity employer, we shall consider all applicants regardless of gender, age, religion, marital status, race, sexual orientation, disability, disease, pregnancy, or trade union and/or political affiliation, and disregard all factors deemed inappropriate by local law and the International Labor Organization’s Declaration on Fundamental Principles and Rights at Work.","description_format":"text","description_chars":5316,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-14T13:38:03Z"}],"visa":[],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":1,"p_active":0.541,"p_room":0.9,"age_days":17,"expected_fill_days":25,"reasons":["conf:37","stale_co","win:mid"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":54000,"is_top_pay":false},"html_url":"https://alion.io/job/li-fung-ocean-import-coordinator","json_url":"https://alion.io/job/li-fung-ocean-import-coordinator.json","meta":{"generated_at":"2026-10-22T09:22:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6101,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2504029},"rest":"https://alion.io/mcp/rest/get_company?id=2504029"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fli-fung-ocean-import-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fli-fung-ocean-import-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fli-fung-ocean-import-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/li-fung-ocean-import-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fli-fung-ocean-import-coordinator"}]}