{"id":2829984,"url":"https://alion.io/job/liahia-customer-success-manager","title":"Customer Success Manager","company":{"id":4447816,"name":"LiaHia","domain":"liahia.com","url":"https://alion.io/company/liahia","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":8,"max":12,"currency":"USD","period":"hour","gross":null,"usd_annual":24000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T01:45:00Z","employer_posted_date":null,"last_verified_at":"2026-10-19T01:45:00Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"About the Role LiaHia is a reverse‑recruiting agency supporting jobseekers across the U.S. As a Customer Success Manager, you will be the primary point of contact for clients — ensuring smooth onboarding, weekly updates, expectation management, and coordination between coaches and recruiters. This role is ideal for someone who communicates clearly, manages details well, and enjoys supporting clients.\nResponsibilities\nClient Onboarding — Guide clients through setup, expectations, and workflow.\n\nWeekly Updates — Provide structured progress reports.\n\nExpectation Management — Ensure clients understand timelines and deliverables.\n\nIssue Resolution — Handle concerns and escalate when needed.\n\nTeam Coordination — Work with Reverse Recruiters, Coaches, and Operations.\n\nCRM Management — Maintain accurate client records.\n\nRequirements\n2–4+ years in client/ customer success, account management, customer support, or recruiting coordination\n\nExcellent English communication\n\nStrong organizational skills\n\nExperience with CRMs or project management tools\n\nCompensation & Hours\n$8–$12 USD/hr\n\nHours vary based on client load\n\nHours are not guaranteed\n\nFreelance / contractor role\n\nOriginally posted on Himalayas","description_format":"text","description_chars":1210,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-19T02:28:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":27,"reasons":["seen:2","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":24000,"is_top_pay":false},"html_url":"https://alion.io/job/liahia-customer-success-manager","json_url":"https://alion.io/job/liahia-customer-success-manager.json","meta":{"generated_at":"2026-10-21T23:44:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33863,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4447816},"rest":"https://alion.io/mcp/rest/get_company?id=4447816"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fliahia-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fliahia-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fliahia-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/liahia-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fliahia-customer-success-manager"}]}