{"id":1341706,"url":"https://alion.io/job/liaison-client-success-manager","title":"Client Success Manager","company":{"id":1763986,"name":"Liaison","domain":"liaisonedu.com","url":"https://alion.io/company/liaisonedu","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":62000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false}],"status":"live","first_seen_at":"2026-09-04T17:35:12Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-28T23:51:21Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"At Liaison, we’ve helped higher education institutions build better, more diverse classes for three decades. You may recognize us as the company behind the Centralized Application Service (CAS), Enrollment Marketing services and platform (EMP), SlideRoom, Time2Track, TargetX (CRM) and Othot.\nEverything we do is focused on taking that proven success and expanding its scope and scale. Over 31,000 programs on more than 1,000 campuses see us as a forward-thinking partner integral to meeting their total enrollment goals - and we’re building the data- and mission-driven team that will reinforce our role for decades to come.\nThe Client Success Manager is a campaign strategist and relationship manager responsible for understanding their clients' specific needs, strategizing best options, and executing plans in collaboration with the Enrollment Marketing division. The CSM also manages all aspects of client projects and coordinates with internal teams to ensure on-time campaign launches. This role utilizes Liaison's enrollment marketing software and leverages various marketing channels to launch college marketing initiatives which can include print, email, and digital ads. CSMs deliver high-level customer experience, ensure successful client account operations, and provide high-quality project execution. \nThis position requires a talented individual that excels across multiple functions including relationship building, strategic consulting, project management and delegation, and data-driven decision-making.\nWe are seeking a highly organized and motivated individual, able to balance client relationships and the tasks needed to facilitate successful enrollment marketing projects. The CSM will be leading virtual client meetings, so the ability to make good decisions in a timely and confident manner is crucial. They will need to be able to maintain a positive attitude while working under pressure and remain a strong member of various internal working groups.\nResponsibilities:\nUnderstand client needs, develop omni-channel marketing campaigns (print, email, digital ads, etc.), using Liaison's software, working with appropriate internal teams to oversee project execution and data-driven assessment. \nDeliver exceptional customer experience, manage relationships, and identify upsell opportunities, working with internal account and product teams and as applicable. \nLead client meetings and manage client expectations, communicating on a regular basis and documenting the work to ensure that other internal stakeholders have access to relevant information. \nCreate and maintain campaign production timelines, sharing with clients and internal teams to keep project plans up to date so that campaigns launch as intended.\nUnderstand contract details and be able to translate them into project components to align with client goals and monitor billing/invoicing with operations team. \nCollaborate with Enrollment Marketing division teams to ensure seamless campaign execution. \nManage multiple priorities, maintain high-quality results, and demonstrate a track record of success. \nLearn software and technology quickly, adapting as campaign platforms and components continuously evolve. \nTake initiative, think critically, and improve processes. \nMaintain understanding of higher education trends and industry overall. \nUnderstand marketing strategy and communication flows. \nPosition Requirements:\nBachelor's degree (Master’s preferred)\nMinimum of 3 years of relevant experience in account management or other client-facing positions, preferably in the higher education industry.\nKnowledge of higher education market (on-campus work experience preferred).\nTrack record of successfully managing multiple priorities and maintaining high-quality results.\nExperience with project management and/or marketing automation platforms.\nUnderstanding of marketing strategy and communications flow \nAbility to learn software and technology quickly, and attention to detail.\nWillingness to take initiative, think critically, and improve processes. \nThe base salary range for this role is listed below. Exact compensation may vary based on skills, experience, and location.\nPay Transparency\n$62,000—$80,000 USD\nPrivacy Policy | GDPR | CCPA Compliance","description_format":"text","description_chars":4256,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Education","Higher Education"],"lifecycle":[{"event":"open","at":"2026-09-27T15:51:17Z"}],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.752,"p_room":0.9,"age_days":23,"expected_fill_days":39,"reasons":["conf:2","win:mid"],"computed_at":"2026-09-28T05:45:00Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":false},"html_url":"https://alion.io/job/liaison-client-success-manager","json_url":"https://alion.io/job/liaison-client-success-manager.json","meta":{"generated_at":"2026-09-29T03:13:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2946,"day_limit":5000,"remaining_today":2054,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}