{"id":1341705,"url":"https://alion.io/job/liaison-customer-service-representative","title":"Customer Service Representative","company":{"id":1763986,"name":"Liaison","domain":"liaisonedu.com","url":"https://alion.io/company/liaisonedu","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buffalo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-22T13:19:06Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-28T02:51:15Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"At Liaison, we’ve helped higher education institutions build better, more diverse classes for three decades. You may recognize us as the company behind the Centralized Application Service (CAS), Enrollment Marketing services and platform (EMP), SlideRoom, Time2Track, TargetX (CRM) and Othot.\nEverything we do is focused on taking that proven success and expanding its scope and scale. Over 31,000 programs on more than 1,000 campuses see us as a forward-thinking partner integral to meeting their total enrollment goals - and we’re building the data- and mission-driven team that will reinforce our role for decades to come.\nJoin our team as a Customer Service Representative (CSR), where you’ll play a vital role in helping applicants smoothly navigate their application journey! As a CSR, you’ll be the go-to support through phone, chat, and email, delivering exceptional assistance and guiding applicants through each step with top-tier service. You’ll partner with applicants to make their experience seamless and enjoyable. This role offers the opportunity to connect in person at our welcoming Buffalo, NY office during the first week of each month.\nThis is a temporary-to-full-time role, with the potential to transition to a permanent position after 90 days based on performance.\nResponsibilities:\nRespond to inbound inquiries and concerns of applicants via telephone, e-mail and chat in a fast-paced, call center environment.\nMaintain accurate records of call data in CRM system\nMeet quantitative and qualitative standards as set by department\nTroubleshoot potential problems with web-based applications including application status, completion updates, and billing inquiries\nPosition Requirements:\nBachelor’s degree strongly preferred\n1-2 years in a customer service role\nDemonstrated experience with MS Office Suite and web-based information sources\nStrong interpersonal, written, and verbal communication skills\nDemonstrated attention to detail while meeting/exceeding daily expectations for quality and quantity\nAbility to advocate for applicants and clients\nExceptional skills related to handling multiple priorities in a high-volume, fast-paced, multi-product environment\nDemonstrated ability to learn quickly between different roles and new responsibilities\nUnderstanding of admissions and application process a positive\nLive in a commutable distance to our Buffalo, NY office\nThe base salary range for this role is listed below. Exact compensation may vary based on skills, experience, and location.\nPay Transparency\n$19—$19.50 USD\nPrivacy Policy | GDPR | CCPA Compliance","description_format":"text","description_chars":2589,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Education","Higher Education"],"lifecycle":[{"event":"open","at":"2026-09-27T15:51:17Z"}],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.854,"p_room":1,"age_days":5,"expected_fill_days":40,"reasons":["conf:2","win:early"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/liaison-customer-service-representative","json_url":"https://alion.io/job/liaison-customer-service-representative.json","meta":{"generated_at":"2026-09-28T05:49:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4043,"day_limit":5000,"remaining_today":957,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}