Principal Delivery Consultant

About the Role:

The Delivery Principal is accountable for engagement excellence on large, complex enterprise engagements - owning delivery quality, client relationships, client enablement, and team outcomes across a workstream or full engagement.

This is a senior leader who keeps delivery on track, clients confident, and teams at their best while driving meaningful change someone who reads an engagement clearly, gets ahead of problems before they surface, and acts decisively to course correct and guide clients forward.

You will actively work alongside the client, workshopping, pressure-testing ideas, mapping where value is lost and where it can be gained and co-create the path forward with them.

What You'll Do:

Delivery Excellence and Strategy:

• • Own engagement delivery - accountable for execution of contractual obligations, delivery quality across all workstreams, and an excellent client experience from kickoff through completion

  • Ideate with clients on how to progress and solution the engagement - running value stream mapping, identifying bottlenecks and opportunities, and co-creating the delivery approach with client stakeholders rather than simply executing what's handed to you

  • Contribute to and evolve the overall strategy for the engagement - working closely with account leads, architects, and client stakeholders to ensure delivery stays aligned to business outcomes and AI transformation goals

  • Drive AI-first delivery - champion the integration of AI into engineering workflows, delivery pipelines, and client operations; help clients understand what AI-native ways of working look like in practice and build toward them

  • Serve as a trusted advisor on best practices, organizational change, and delivery strategy - guide clients through transformation, remove impediments, and advocate for what's right even when it's hard

  • Build and maintain strong client relationships at the senior stakeholder level - own the day-to-day relationship, anticipate what clients need, and make sure they always know where things stand

  • Maintain weekly and monthly updates, executive summaries, and stakeholder check-ins - surface risks early, manage expectations proactively, and keep leadership informed

  • Validate SOWs, resource forecasts, and invoicing accuracy

  • Identify opportunities for client expansion and support the sales team in positioning Liatrio for long-term partnership

Team Leadership and Development:

• • Accountable for the morale, well-being, and performance of 1-2 work-streams of 4-8 team members ranging from Engineer to Principal Engineers

  • Provide weekly 1:1s, real-time feedback, and formal monthly and bi-annual reviews - focused on real growth, not just assessment

  • Support engineers at the first signs of struggle and balance delivery demands with individual capacity

  • Identify and map team capabilities to client needs; advise on hiring, onboarding, and rotation to keep teams healthy and prevent burnout

Liatrio Growth:

• • Leverage engagement insights to build accelerators and Liatrio IP that benefit future engagements

  • Actively contribute to how Liatrio thinks about delivery excellence and AI-first transformation

Experience and Skills:

Delivery Leadership:

• • You've been the accountable delivery leader on large, complex enterprise engagements - not in an advisory capacity, but as the person responsible for outcomes across teams, workstreams, and client relationships

  • You know how to ideate with clients - you've run value stream mapping sessions, facilitated discovery, identified where the real bottlenecks are, and helped organizations understand what needs to change and why before jumping to solutions

  • You've led large enterprise DevOps and technology transformation programs - multi-team, multi-workstream, with the organizational friction, competing priorities, and legacy constraints that come with large organizations that have been operating the same way for years

  • You know how to read an engagement - you spot misalignment, delivery risk, team strain, and client dissatisfaction early, and you know how to address each one before they escalate

  • You've built and maintained strong client relationships at the senior stakeholder level - the kind built on trust and credibility, not just rapport

  • You've managed delivery at scale - keeping quality high, risk visible, and the team moving without burning people out

  • You've managed the commercial side of engagements - SOW accountability, resource forecasting, invoice accuracy, and the overall health of what you're responsible for

Knowledge and AI Transformation:

• • You have solid working knowledge of the modern delivery stack - DevOps, CI/CD, cloud-native platforms, observability, and application development/modernization - enough to have credible conversations with your team and your clients about what's being built and why it matters

  • You've championed the integration of AI into delivery workflows and engineering teams in real enterprise environments and can speak to what works in practice and what doesn't

  • You can have a credible conversation with client leadership about what AI-first delivery actually means - what the realistic path looks like and what organizational changes are required to get there

  • You actively use AI tools as part of how you work and champion their adoption with your team

Requirements:

• • 10+ years of experience in senior delivery leadership roles on complex enterprise engagements

  • Proven track record as the accountable delivery leader on large, multi-workstream programs

  • Must be authorized to work in the United States or Canada without sponsorship

  • Travel: Up to 10 -30% depending on client needs