{"id":302658,"url":"https://alion.io/job/liberis-collections-agent-2","title":"Collections Agent - German or Czech/Slovak Speaking","company":{"id":51377,"name":"Liberis","domain":"liberis.com","url":"https://alion.io/company/liberis","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":8,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":64,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Nottingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":49000,"period":"year","method":"role_country_seniority_unknown","sample_n":248},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-04-14T10:41:40Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-10T22:32:00Z","board_verified":true,"closed_at":null,"days_open":210,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":209},"description":"At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle.\nThe team\nWe are the Collections team! A dedicated group with a clear mission: to assist customers facing financial challenges and guide them back to good standing wherever possible. With team members based in the UK, Sweden, Germany and the US, we are looking for an enthusiastic Collections Agent to join our rapidly growing global Collections team and support Liberis' growth in the German and Czech/Slovak markets!\nWho are you?\nAs a Collections Agent, you'll take the helm in our in-house collection process, steering a diverse receivables book toward success. Your mission: to maintain impeccable standards of accuracy and timeliness, driving up collection rates while ensuring every customer enjoys a top-notch experience.\n\nResponsibilities\nConducting daily monitoring into our receivables book to uncover underperforming and inactive customers, using your sharp analytical skills to identify patterns and opportunities.\nSolving puzzles: diving deep in to the why behind customer inactivity, utilising a variety of resources to uncover the most efficient solutions for rehabilitating these customers\nDirect engagement: connecting directly with our customers through daily phone calls and emails, bringing energy and enthusiasm to every interactions as you work to reignite their engagement.\nLegal liaison: contacting customers we’ve been unable to reach via legal letters, to ensure our message is clear and our approach is effective.\nTake charge in ensuring that defaulting account volumes stay within budget limits by strategising and implementing tactics to minimise the need for accounts to be sent for Debt Collection.\nFairness Ambassador: above all, you’ll champion our commitment to treating customers fairly, ensuring that every action you take reflects the Liberis behaviours and strengthens our customer relationships.\nThrive in an environment that encourages independent decision-making and have the autonomy to manage and prioritise your daily workload, while always having the support of your team and line managers.\nWe think you’ll need\nWe're seeking a dynamic individual with a blend of skills and experiences that will make them an invaluable asset to our team:\nFluency in the English language and one additional (German, Czech or Slovak).\nDemonstrated experience within a collections team, preferably in SME collections.\nA proven ability to self-manage and prioritise tasks effectively.\nExcellent interpersonal communication skills, enabling seamless interactions with individuals at all levels.\nHigh level of integrity in all actions and decisions.\nProficiency in Excel.\nKeen attention to detail to ensure accuracy and precision in all tasks.\nAbility to identify and propose improvements to processes and procedures.\nWhat happens next?\nThink this sounds like the right next move for you? Or if you’re not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis!\n #LI-CG1","description_format":"text","description_chars":3297,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Germany","iso":"DE","kind":"country"},{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"Sweden","iso":"SE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business & SME Lending","Financial Software & Embedded Finance"],"lifecycle":[{"event":"open","at":"2026-09-05T15:17:08Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.423,"p_room":0.28,"age_days":209,"expected_fill_days":64,"reasons":["conf:0","velocity","win:tail","crowd:"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/liberis-collections-agent-2","json_url":"https://alion.io/job/liberis-collections-agent-2.json","meta":{"generated_at":"2026-11-11T03:08:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2037,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51377},"rest":"https://alion.io/mcp/rest/get_company?id=51377"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fliberis-collections-agent-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fliberis-collections-agent-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fliberis-collections-agent-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/liberis-collections-agent-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fliberis-collections-agent-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":302658}},{"tool":"search_jobs","arguments":{"company":"liberis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":302658},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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