{"id":939092,"url":"https://alion.io/job/libertexgroup-customer-success-support","title":"Customer Success Support","company":{"id":678838,"name":"Libertex Group","domain":"libertexgroup.com","url":"https://alion.io/company/libertexgroup","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":88,"open_postings":6,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Bogotá, Colombia"],"countries":["CO"],"hiring_countries":["CO","AR","MX"],"hiring_countries_total":3,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Docs","optional":false}],"status":"live","first_seen_at":"2026-09-15T21:52:29Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-11-04T16:51:50Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":49},"description":"Libertex Group Overview\nEstablished in 1997, the Libertex Group has helped shape the online trading industry by merging innovative technology, market movements and digital trends.\nThe multi-awarded online trading platform, Libertex, enables traders to access the market and invest in stocks or trade CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others.\nA firm believer in the power of sports to inspire, empower and push for success, Libertex is the Official Online Trading Partner of Audi Revolut F1 Team.\nWe build innovative fintech so people can #TradeForMore with Libertex.\nJob Overview\nThe Libertex Group includes a range of companies, brokers, dealers, educational and IT centers, allowing us to operate globally and serve clients from 120 countries. One of the company's priorities is conducting business in strict compliance with global and local regulatory requirements of target markets.\nA Customer Support Specialist assists clients in resolving issues, provides information about products and services, takes calls, and processes inquiries via chat and email. The Customer Support Specialist helps clients understand the product and answers any questions related to their trading positions.\nThis position involves shift work from 08:00 to 17:00, 09:00 to 18:00, 10:00 to 19:00, 11:00 to 20:00, 12:00 to 21:00, 13:00 to 22:00, 14:00 to 23:00 Argentina time, Monday through Sunday.\nMain Responsibilities\nProvide real-time support to LATAM clients. Process client requests via chats, tickets, phone calls, and email.\nSupport clients in resolving technical issues and troubleshooting.\nEscalate issues on the Libertex, MetaTrader 4, and MetaTrader 5 trading platforms to the relevant departments.\nDemonstrate impeccable phone etiquette and time management skills.\nLiaise with departments to solve problems.\nLiaise with compliance staff regarding complaints.\nProvide clients with all necessary information about documents and materials for client services registration.\nProperly address client requests and ensure a high level of service.\nPromote available products and services to clients.\nDevelop and maintain excellent relationships with potential and existing clients.\nContribute to teamwork by achieving key performance indicators.\nPerform other duties as necessary.\nRequirements\nStable and quality internet connection.\nMandatory knowledge of: Spanish (native) and English (B2) languages.\nExcellent verbal and written communication skills.\nAbility to work effectively under stress.\nDeveloped communication skills.\nAbility to recognize a client's emotional state and react appropriately.\nExcellent computer skills (Google Spreadsheets, Google Docs).\nAbility to work shifts from 08:00 to 17:00, 09:00 to 18:00, 10:00 to 19:00, 11:00 to 20:00, 12:00 to 21:00, 13:00 to 22:00, 14:00 to 23:00 Argentina time, on weekdays and weekends.\nPreferable Requirements:\nPrevious experience in customer support will be considered a significant advantage.\nKnowledge of MetaTrader 4 and MetaTrader 5 platforms will be considered an advantage.\nTrading experience will be considered an advantage.\nBenefits\n21 working days of annual leave\nOpportunity to work remotely\nFriendly colleagues and a cohesive team\nUnlimited Udemy Business membership\nOpportunities for professional and personal growth in a fast-growing company\nLibertex Group is an equal opportunity employer, fostering an inclusive and diverse environment. We do not discriminate based on any characteristic protected by the law. Candidate privacy is respected, and all data is securely stored and used solely for recruitment purposes, in line with GDPR and our internal policies. 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