{"id":1768992,"url":"https://alion.io/job/liberty-fcu-application-support-analyst","title":"Application Support Analyst","company":{"id":2239990,"name":"Liberty FCU","domain":"libertyfcu.org","url":"https://alion.io/company/libertyfcu","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":77,"open_postings":11,"ghost_share":0,"stale_share":0.909,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Evansville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":71000,"max_usd":147000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":504},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"JavaScript","optional":false},{"name":"Visual Basic","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2025-10-31T22:33:00Z","employer_posted_date":"2025-10-31","last_verified_at":"2026-11-02T11:49:52Z","board_verified":true,"closed_at":null,"days_open":366,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":366},"description":"Liberty FCU, a full-service credit union, is currently seeking an Application Support Analyst with a proven history of world class service-oriented tech support skills. The Application Support Analyst is responsible for all configuration and customization of the company’s mortgage loan origination systems including Encompass. This position requires familiarity with lending practices and loan workflow knowledge and the job functions of all operational roles that participate in that workflow. While this knowledge can be learned, preference will be given to candidates with experience in this area.This position will be stationed at 4401 Theater Drive, Evansville, IN If interested, please proceed by clicking Apply.\nThe Application Support Analyst works closely with senior and executive management to evaluate business process, data integrity, and compliance issues as they relate to the loan origination systems. The successful candidate will maintain cost-effective information technology procedures that align with business initiatives, corporate strategies, and data security protocols. This position will also be responsible for maintaining documentation after implementation. The candidate must be available for evening and weekend hours as necessary.\nAdditional responsibilities include:\nAssist with configuration, updating and setup of application.\nManage access roles and permissions. \nInteract with business units to capture requirements for LOS operations and enhancements.\nInform business units on new updates, best practices, and features of the application.\nProvide 2nd and 3rd level support and troubleshooting of LOS and integrated programs.\nProactively recognize issues and resolve or escalate as appropriate.\nLead communications and coordination of new releases including initial testing post upgrade.\nWork with existing and future integrations of 3rd party vendors and services. \nAssist in creating and updating knowledge base articles, as well as recording issues and their resolutions via the ticketing system.\nUtilize Admin Tools for system configuration and maintenance.\nWork with training department to provide guidance on new features.\nInteract with business units to capture requirements for LOS operations and enhancements.\nPerform other duties as assigned.\nAdditional requirements include:\nBachelor's degree and/or 5 years of related experience or equivalent work experience.\n3+ years as a processor, underwriter, or other lending operations role is preferred but not mandatory.\nThose with robust understanding of loan processes from point of sale through servicing and secondary will be strongly considered.\nDemonstrated experience determining, developing, testing, and implementing system requirements and specifications. \nAbility to identify, troubleshoot, and resolve system issues effectively.\nPrevious experience coding with Visual Basic.NET and/or JavaScript is helpful but not required. A willingness to learn will be essential.\nStrong verbal and written communication skills and a pleasant service-oriented demeanor are essential to success in this position.\nBenefits and Compensation:\nPaid Holidays\nPaid Time Off (Vacation, Sick and Personal Days)\nMedical, Dental and Vision Insurance\n401(k) retirement program with matching funds\nEmployer paid Group Term Life Insurance, Short Term and Long-Term Disability Insurance\nTuition Reimbursement Program\nLiberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.","description_format":"text","description_chars":3482,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Government","Business & SME Lending"],"lifecycle":[{"event":"open","at":"2026-10-03T14:52:41Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.193,"p_room":0.28,"age_days":366,"expected_fill_days":46,"reasons":["conf:3","stale_co","win:tail","crowd:"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/liberty-fcu-application-support-analyst","json_url":"https://alion.io/job/liberty-fcu-application-support-analyst.json","meta":{"generated_at":"2026-11-02T14:18:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19780,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2239990},"rest":"https://alion.io/mcp/rest/get_company?id=2239990"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fliberty-fcu-application-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fliberty-fcu-application-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fliberty-fcu-application-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/liberty-fcu-application-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fliberty-fcu-application-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1768992}},{"tool":"search_jobs","arguments":{"company":"libertyfcu.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1768992},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}