{"id":3149246,"url":"https://alion.io/job/liberty-latin-america-implementation-engineer-b2b","title":"Implementation Engineer, B2B","company":{"id":4374880,"name":"Liberty Latin America","domain":"libertylatinamerica.com","url":"https://alion.io/company/libertylatinamerica","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cayman Islands"],"countries":["KY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":195000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":788},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false}],"status":"live","first_seen_at":"2026-09-03T14:36:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-25T23:26:22Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"What's The Role\nTo implement, support, and manage world-class Unified Communications (UC) and VOIP solutions for B2B customers. This role is critical in deploying and maintaining premise-based and cloud-based PBX systems, including Mitel, Microsoft Teams, and C&W's MyUC. The engineer will also be responsible for providing Mitel support to all North Cluster markets and managing all Mitel PBX deployments across the region.\n What You'll Do\nKey Responsibilities:\nImplementation & Support:Configure, deploy, and maintain PBX systems such as Mitel, Microsoft Teams, and MyUC.\nInstall and support premise-based and cloud-based UC and VOIP solutions tailored to customer requirements.\nTroubleshoot and resolve voice and communication system issues to ensure minimal disruption to customer operations.\nOptimize system configurations to enhance reliability and performance.\n\nRegional Mitel Support & Management:Provide technical support for all Mitel PBX systems across North Cluster markets, ensuring consistent service quality.\nMaintain an accurate inventory and documentation of all Mitel PBX deployments in the region.\nProactively monitor and manage Mitel systems to ensure uptime and compliance with customer requirements.\nAct as the regional point of contact for Mitel-related escalations and system updates.\n\nNetworking Integration:Collaborate with Networking & Security Engineers to ensure UC/VOIP solutions are seamlessly integrated into customer networks.\nImplement Quality of Service (QoS) settings and address bandwidth requirements for voice solutions.\nEnsure secure and optimized integration of voice systems within customer networks.\n\nCustomer Service Excellence:Act as a technical point of contact during the installation and post-installation phases.\nProvide training and create technical documentation for customers, empowering their teams to manage UC solutions.\nDeliver prompt, professional, and effective support to resolve customer issues.\n\nPresales Support (as needed):Assist Sales and Pre-Sales teams with technical input on UC and VOIP solutions.\nParticipate in site assessments and contribute to solution design to meet customer business needs.\n\nContinuous Improvement:Stay updated on emerging UC and VOIP technologies, Mitel advancements, and industry best practices.\nRecommend and implement improvements to enhance the efficiency and reliability of deployed systems.\n\n Knowledge & Experience\nQualifications:\nEducation: Bachelor's degree in Telecommunications, Information Technology, or a related field preferred.\n Certifications:Mitel certifications (e.g., MiVoice, MiCollab).\nMicrosoft Teams Administrator Associate or higher.\nVOIP-related certifications (e.g., SIP School Certified Associate, Avaya certifications).\nNetworking certifications such as CCNA or CompTIA Network+ (preferred).\n\nMinimum 3 years of experience in Unified Communications, VOIP, or similar roles.\nExpertise in configuring and maintaining Mitel PBX systems, with experience in regional support roles.\nStrong knowledge of SIP trunking, voice protocols, and QoS optimization.\nProficient in tracking, managing, and maintaining a portfolio of deployed systems across multiple markets.\nSolid networking knowledge, including VLANs, firewalls, and security principles related to voice systems.\nExperience with multi-vendor environments and system integrations.\nAttributes:\nCommitted to delivering innovative and reliable solutions to meet customer and regional requirements.\nProactive and eager to learn new technologies and enhance technical expertise.\nStrong organizational skills to manage regional Mitel deployments effectively.\nExcellent communication and interpersonal skills to build trust with customers and collaborate across teams and regions.\nFlexible and able to adapt to dynamic customer environments and regional demands.\nThis role is critical for delivering exceptional Unified Communications and VOIP solutions, ensuring seamless support for Mitel systems across the North Cluster, and contributing to the overall growth and efficiency of the B2B Implementation team.\nWho We Are\n\n We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region\nWhy Join Us\n\n Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.\nLiberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws\n#LI-PW1\nWhat You'll Do\nKey Responsibilities:\nImplementation & Support:Configure, deploy, and maintain PBX systems such as Mitel, Microsoft Teams, and MyUC.\nInstall and support premise-based and cloud-based UC and VOIP solutions tailored to customer requirements.\nTroubleshoot and resolve voice and communication system issues to ensure minimal disruption to customer operations.\nOptimize system configurations to enhance reliability and performance.\n\nRegional Mitel Support & Management:Provide technical support for all Mitel PBX systems across North Cluster markets, ensuring consistent service quality.\nMaintain an accurate inventory and documentation of all Mitel PBX deployments in the region.\nProactively monitor and manage Mitel systems to ensure uptime and compliance with customer requirements.\nAct as the regional point of contact for Mitel-related escalations and system updates.\n\nNetworking Integration:Collaborate with Networking & Security Engineers to ensure UC/VOIP solutions are seamlessly integrated into customer networks.\nImplement Quality of Service (QoS) settings and address bandwidth requirements for voice solutions.\nEnsure secure and optimized integration of voice systems within customer networks.\n\nCustomer Service Excellence:Act as a technical point of contact during the installation and post-installation phases.\nProvide training and create technical documentation for customers, empowering their teams to manage UC solutions.\nDeliver prompt, professional, and effective support to resolve customer issues.\n\nPresales Support (as needed):Assist Sales and Pre-Sales teams with technical input on UC and VOIP solutions.\nParticipate in site assessments and contribute to solution design to meet customer business needs.\n\nContinuous Improvement:Stay updated on emerging UC and VOIP technologies, Mitel advancements, and industry best practices.\nRecommend and implement improvements to enhance the efficiency and reliability of deployed systems.\n\nKnowledge & Experience\nQualifications:\nEducation: Bachelor's degree in Telecommunications, Information Technology, or a related field preferred.\n Certifications:Mitel certifications (e.g., MiVoice, MiCollab).\nMicrosoft Teams Administrator Associate or higher.\nVOIP-related certifications (e.g., SIP School Certified Associate, Avaya certifications).\nNetworking certifications such as CCNA or CompTIA Network+ (preferred).\n\nMinimum 3 years of experience in Unified Communications, VOIP, or similar roles.\nExpertise in configuring and maintaining Mitel PBX systems, with experience in regional support roles.\nStrong knowledge of SIP trunking, voice protocols, and QoS optimization.\nProficient in tracking, managing, and maintaining a portfolio of deployed systems across multiple markets.\nSolid networking knowledge, including VLANs, firewalls, and security principles related to voice systems.\nExperience with multi-vendor environments and system integrations.\nAttributes:\nCommitted to delivering innovative and reliable solutions to meet customer and regional requirements.\nProactive and eager to learn new technologies and enhance technical expertise.\nStrong organizational skills to manage regional Mitel deployments effectively.\nExcellent communication and interpersonal skills to build trust with customers and collaborate across teams and regions.\nFlexible and able to adapt to dynamic customer environments and regional demands.\nThis role is critical for delivering exceptional Unified Communications and VOIP solutions, ensuring seamless support for Mitel systems across the North Cluster, and contributing to the overall growth and efficiency of the B2B Implementation team.\nWho We Are\n\n We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region\nWhy Join Us\n\n Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.\nLiberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws\n#LI-PW1","description_format":"text","description_chars":10552,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications"],"lifecycle":[{"event":"open","at":"2026-10-23T11:33:59Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.558,"p_room":0.45,"age_days":51,"expected_fill_days":26,"reasons":["conf:1","velocity","win:tail"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/liberty-latin-america-implementation-engineer-b2b","json_url":"https://alion.io/job/liberty-latin-america-implementation-engineer-b2b.json","meta":{"generated_at":"2026-10-26T00:32:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":707,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4374880},"rest":"https://alion.io/mcp/rest/get_company?id=4374880"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fliberty-latin-america-implementation-engineer-b2b"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fliberty-latin-america-implementation-engineer-b2b"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fliberty-latin-america-implementation-engineer-b2b"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/liberty-latin-america-implementation-engineer-b2b\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fliberty-latin-america-implementation-engineer-b2b"}]}