{"id":2696531,"url":"https://alion.io/job/liberty-mutual-group-auto-claims-trainee","title":"Auto Claims Trainee","company":{"id":712,"name":"Liberty Mutual Group","domain":"libertymutualgroup.com","url":"https://alion.io/company/liberty-mutual","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":9,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plano, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":48000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":372},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-16T10:19:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-26T04:26:05Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Description\nAre Ready to Launch Your Career in Insurance with a Fortune 100 Company?\nCome Grow with Us!\nAdvance your career by building a strong foundation in insurance, with a clear path to grow into a claims role and expand your expertise.\nYou will serve as a subject matter expert in initiating Auto and Property claims with precision and professionalism. This role demands a strong command of technical processes and policy interpretation, as well as the ability to apply consultative guidance to help customers understand coverage and next steps. You’ll leverage your expertise and problem-solving skills to navigate complex claim scenarios, ensure accurate First Notice of Loss (FNOL) documentation, and coordinate resources effectively. Your ability to think critically, communicate clearly, and collaborate across teams will be essential to delivering high-quality outcomes and supporting claim resolution.\nWork Arrangement:\nYou will work from home. \nCandidates must reside within a 50-mile radius of a designated claims office.\nThe position may require weekday afternoon/evening shifts and rotating weekends. Additional details will be shared during the phone screen and interview process.\nCore Responsibilities\nClaims Intake & FNOL: Accurately and efficiently capture new Auto and Property claims, ensuring all First Notice of Loss (FNOL) documentation is complete and precise. Leverage the best available resources to triage exposures and take the most appropriate action to advance the claim and pay what we owe.\nConsultative Policy Guidance: Provide clear, expert counsel to customers on coverage, filing options, and the claims process. Help safeguard and repair property while delivering peace of mind through informed, empathetic guidance.\nEffortless Customer Experience: Make every interaction seamless and easy for customers and agents. Be available, responsive, and proactive in setting expectations and outlining next steps.\nSpeed of Execution: Match the pace of service to customer expectations. Expedite claims outcomes by removing friction, anticipating needs, and driving timely resolution.\nCollaborative Resolution: Partner with internal teams and external vendors to facilitate claim progression and ensure service continuity.\nCreative Problem Solving: Apply critical thinking and innovative approaches to resolve a wide variety of claims challenges and customer concerns.\nAccuracy & Compliance: Maintain high standards for documentation accuracy, confidentiality, and compliance. Meet or exceed service level goals for call handling and transaction quality.\nLogistical Coordination: Arrange support services such as rental cars and towing with care and efficiency, ensuring customers receive timely assistance.\nSuccessful candidates will demonstrate:\nTechnical Proficiency: Ability to accurately document claims, interpret policy language, and leverage internal tools and resources to triage exposures and advance claims appropriately.\nConsultative Communication: Strong oral and written communication skills with the ability to counsel customers on coverage, filing options, and the claims process in a clear and reassuring manner.\nCustomer-Focused Mindset: A commitment to making every interaction effortless and empathetic, while matching the speed of execution to customer expectations.\nProblem-Solving Agility: Creative and analytical thinking to resolve diverse claims challenges and deliver timely, effective outcomes.\nAttention to Detail: High standards for documentation accuracy, confidentiality, and compliance.\nAdaptability & Ownership: Ability to manage multiple tasks in a fast-paced environment, take initiative, and follow through on commitments.\nLearning Orientation: Receptiveness to coaching and a willingness to continuously build expertise in claims processes, systems, and coverage.\nTechnology Skills: Proficiency in Microsoft Outlook, keyboard shortcuts, and claims systems; demonstrated typing proficiency.\nQualifications\nMinimum of 1-2 years of experience in a customer-facing or consultative role, preferably within insurance, financial services, healthcare, hospitality, or retail.\nDemonstrated success in roles requiring high attention to detail, problem-solving, and decision-making under time-sensitive conditions.\nExperience using claims systems, CRM platforms, or workflow tools to manage documentation and customer interactions a plus.\nProven ability to deliver accurate, empathetic, and efficient service in a fast-paced environment.\nHigh school diploma or equivalent required.\nBachelor’s degree in Business, Communications, Insurance, or a related field preferred.\nWillingness to obtain and maintain applicable licenses through company-sponsored training programs.\nEmployees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines. For country-specific details, please consult your local recruiting / HR team.","description_format":"text","description_chars":5012,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-10-16T10:19:00Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 42 · green card filings: 5","filings_12m":42,"filings_prev_12m":49,"green_card_filings_12m":5,"median_offered_wage_usd":130372,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.831,"p_room":0.75,"age_days":8,"expected_fill_days":12,"reasons":["conf:0","velocity","win:late","comp:junior,brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/liberty-mutual-group-auto-claims-trainee","json_url":"https://alion.io/job/liberty-mutual-group-auto-claims-trainee.json","meta":{"generated_at":"2026-10-26T05:25:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7316,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":712},"rest":"https://alion.io/mcp/rest/get_company?id=712"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fliberty-mutual-group-auto-claims-trainee"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fliberty-mutual-group-auto-claims-trainee"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fliberty-mutual-group-auto-claims-trainee"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/liberty-mutual-group-auto-claims-trainee\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fliberty-mutual-group-auto-claims-trainee"}]}