Manager, Engineering
Description
We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is drive a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.
USRM Technology - Electronic Content Solutions (ECS) is seeking an Engineering Manager to lead our ~$6M Publishing and Forms Development portfolio. This team is responsible for generating and distributing over 90 million documents annually across USRM (23 clients including Claims, Finance, Small Commercial and Personal Lines Policy documents). You'll lead five squads delivering a compelling mix of modern platform evolution (our cloud-native Pub API), an active legacy-to-target-state convergence journey, and high-volume, SLA-driven insurance form development supporting 125+ monthly regulatory, compliance, and product program changes.
This is a role where you'll build the future, run the present, and retire the past while leading talented teams that directly impact every document our customers receive.
- Variety & impact: You won't just maintain one system, you'll lead teams building modern platforms, executing a multi-year convergence, and delivering high-volume production form work simultaneously
- Clear strategy with executive visibility: ECS convergence is a top USRM priority with leadership attention and defined OKRs
- Tangible outcomes: Every policy document a Liberty Mutual customer receives, declarations, endorsements, billing notices, ID cards, flows through your teams' systems
- Technical breadth: Modern cloud-native services (AWS, Java, Python, LibreOffice) alongside legacy retirement challenges (Documaker, on-prem), interesting engineering problems at both ends
- Scale: 90M+ annual document transactions, supporting all channels (Liberty Direct, Liberty Independent Agent), and Global Operations (APAC)
- Team leadership opportunity: Multiple squads with a mix of software engineers and vendor partnerships, true people leadership at scale.
Responsibilities:
- Ensures application or portfolio of platforms are enhanced and maintained to meet business functional need. In partnership with Product Owner, identifies key performance indicators to measure success of work product.
- Understands the business domain and product vision; in partnership with other team members (Scrum Master, Architect, Product Owner, etc.) aligns work of the team toward the shared goals for the product.
- Monitors team effectiveness and addresses issues affecting team productivity.
- Supports team members in addressing or escalating issues to make the overall team more efficient.
- Removes roadblocks and obstacles; manages interdependencies when needed.
- Initiates and fosters collaborative partnerships with current and potential clients, technology and business managers, vendors and technology executives; develops relationships that support increasing efficiency and effectiveness.
- Manages the quality of work delivered by team members and deals effectively with performance issues in a timely manner.
- Coordinates and delivers performance reviews and drives professional development, including rotations and special assignments.
- Facilitates or provides mentoring experiences. Provides relevant technical coaching and support to team members.
- Hires talent and actively engages in recruiting processes.
- Coordinates with vendors to ensure talent management, on-boarding and transition are performed in a consistent manner.
- Participates in the development of business and/or technology vision, strategies, critical success factors and operating plans for application, unit or platform.
- May establish financial plan for the application, portfolio or overall unit and manages to plan.
- May lead efforts to evaluate, select and implement new technologies to enhance applications or platform.
Qualifications
- Knowledge of technology concepts, strategies and methodologies typically acquired through a Bachelor`s or Master`s Degree in technical or business discipline and a minimum of five years’ experience in a practice relevant domain including delivering software solutions in an agile environment.
- 3 years in a leadership role preferred.
- Able to manage complex technology development concepts, capabilities and maturity.
- Requires excellent analytical ability, consultative communication, presentation and management skills, strong judgment and ability to effectively liaise with cross functional stakeholders and optimize teams.
- Demonstrated ability to operate collaboratively and build consensus. In-depth knowledge of technology standards and guidelines; knowledge of management concepts, practices and techniques; thorough knowledge of business functions and operations, objectives and strategy.
Employees may apply for a new role after completing 12 months of employment in their current position.
Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines. For country-specific details, please consult your local recruiting / HR team.