{"id":4180478,"url":"https://alion.io/job/liberty-mutual-group-program-manager-agent-experience","title":"Program Manager, Agent Experience","company":{"id":712,"name":"Liberty Mutual Group","domain":"libertymutualgroup.com","url":"https://alion.io/company/liberty-mutual","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":10,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T17:21:35Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T17:21:35Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Description\nCome join the Agent Experience Team within GRM U.S! The Program Manager will help agents, sales associates and managers build lasting success. As Program Manager, you'll partner with ADS, Comparion Insurance Agency agents and regional leaders to run programs, drive premium production and improve how we work. You'll own program-implementation and oversee short and long range goals and turn suggestions from sales and regional management into continuous improvement. You'll also manage delivery of projects and programs from start to finish as well as delivering development components along the way. The ideal candidate for this role has experience and knowledge regarding independent agency and/or agency program execution preferred.\nResponsibilities\nDevelops and delivers agent experience programs.\nDraws connections between the agent experience and current state agent experience research, design thinking practices, and other innovative techniques.\nAssists with reporting of KPIs that align to new programs and initiatives and continually evaluates program KPIs to identify continuous improvement opportunities.\nPrioritizes within and across initiatives with support from manager in a structured way. Leverages project management tools for efficient delivery / execution.\nCollaborates with program partners and leaders across Agent Experience to build a seamless and universal experience for agents.\nPartners with stakeholders to conduct moderate complexity research and data analytics to better understand targeted audiences and desired behaviors.\nSupports primary and secondary research efforts to uncover agent experience data points that influence and support agent-centric principles.\nHelps identify targeted areas for improvement and leverages basic to intermediate tools/practices to solve business needs.\nSupports the creation of interview or focus group guides.\nAdvocates for the Agent in assigned channels by proactively identifying experience improvement opportunities in assigned programs.\nBuilds the process to provide automated and highly personalized growth tactics to agents.\nSupports the creation of presentation materials to business leaders.\nMay periodically be asked to take the lead on some presentations.\nQualifications\nBachelor`s degree and a minimum of 3 - 5 years of relevant experience within a customer-centric-driven organization\nIntermediate to advanced knowledge of agent experience best practices and/or loyalty, rewards and non-cash incentive principles and practices\nStrong organizational, coordination, and program management skills\nAgent-facing experience (e.g., Sales, Service, Claims, Underwriting, Marketing) desired\nAdvanced presentation, influencing, relationship management and communication skills\nAbility to work in a fast-paced environment on multiple priorities\nAbility to work under ambiguity, shifting focus to areas of highest value\nPassion for change and challenging the status quo\nPMP certification a plus\nTravel\n10%","description_format":"text","description_chars":2984,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-11-12T17:21:35Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 42 · green card filings: 5","filings_12m":42,"filings_prev_12m":49,"green_card_filings_12m":5,"median_offered_wage_usd":130372,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":13,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-12T18:42:43Z"},"pay":null,"html_url":"https://alion.io/job/liberty-mutual-group-program-manager-agent-experience","json_url":"https://alion.io/job/liberty-mutual-group-program-manager-agent-experience.json","meta":{"generated_at":"2026-11-12T18:42:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":39384,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":712},"rest":"https://alion.io/mcp/rest/get_company?id=712"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fliberty-mutual-group-program-manager-agent-experience"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fliberty-mutual-group-program-manager-agent-experience"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fliberty-mutual-group-program-manager-agent-experience"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/liberty-mutual-group-program-manager-agent-experience\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fliberty-mutual-group-program-manager-agent-experience"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4180478}},{"tool":"search_jobs","arguments":{"company":"libertymutualgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4180478},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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