{"id":3300737,"url":"https://alion.io/job/liberty-mutual-group-sbu-systems-support-analyst-i","title":"SBU Systems Support Analyst I","company":{"id":712,"name":"Liberty Mutual Group","domain":"libertymutualgroup.com","url":"https://alion.io/company/liberty-mutual","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":99,"open_postings":12,"ghost_share":0.083,"stale_share":0,"repost_share":0.083,"time_to_fill_p50_days":12,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Portsmouth, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":79000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":608},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-10-26T23:37:11Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-03T11:38:06Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Description\nProduct Solutions is looking for a highly motivated System Support Analyst to play a crucial role in implementing key product initiatives.\nThis role sits within the Property & Specialty space, supporting Liberty Mutual Direct Personal Lines on the CustomersFirst platform. The successful candidate will collaborate with agile squads and cross functional teams to drive countrywide and state implementations that align with our strategic goals and support a high performing culture. This includes performing research to assess the interaction of new products with current offerings, pricing, and underwriting programs, and analyze product platform design to identify any gaps or dependencies. The analyst will be responsible for rating changes, completing unit testing, and working with technology partners to create user acceptance criteria for functional testing. In this role, individuals will assess feasibility and present their findings, provide strategic and tactical recommendations to enhance business results, identify cross-team dependencies, and ensure quality.\nThis is a remote position, candidates residing near the office will be required to report in office twice a week.\nThis is a range posting Grade 11 - 13.\nWe are looking for someone who:\nActively seeks out and provides constructive feedback to peers and consistently engages in team meetings and department forums to foster collaboration and a positive, dynamic team culture.\nLoves problem solving, with a proven track record of proactively identifying and driving forward change.\nLearns new concepts, processes, and tools quickly.\nUtilizes generative AI to streamline processes and enhance efficiencies.\nCommunicates clearly, conveying complex messages, insights, and recommendations to various stakeholders in both formal and informal settings.\nEffectively manages competing priorities and builds relationships across numerous product teams, stakeholders, and business partners. \nJob Responsibilities:\nDrive business value by supporting the delivery of highest priority initiatives using thorough research techniques and rating knowledge with an Agile mindset. \nActively participate in discussions to ensure clarity, communicate rating outcomes, raise blockers, and provide recommendations for next steps.\nCreate and proactively maintain comprehensive requirements and project documentation to support project clarity and continuity that is easily accessible and understood regardless of domain or portfolio.\nProvide pre- and post-production support by validating and monitoring system enhancements, changes, and defects that impact customers, stakeholders, and support partners.\nPreferred Skills:\nLiberty Mutual Direct Personal Lines and CustomersFirst system and product knowledge.\nExperience with Property & Specialty lines of business.\nExperience working in Jira within an Agile environment. \nExperience with pricing and rating systems. \nExperience evaluating product implementation impacts across multiple systems and business areas. \nQualifications\nBachelor’s degree in business or technical discipline or equivalent experience. \nMinimum of 1year related experience. \nBasic knowledge of business operations, objectives and strategies as well as business process and information flow. \nBasic knowledge of IT concepts, strategies and methodologies. \nBasic knowledge of diverse technologies and new and current architectures. \nNegotiation skills; oral and written communication skills \nEmployees may apply for a new role after completing 12 months of employment in their current position.\nEmployees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines. For country-specific details, please consult your local recruiting / HR team.","description_format":"text","description_chars":3862,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-10-26T23:37:11Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 42 · green card filings: 5","filings_12m":42,"filings_prev_12m":49,"green_card_filings_12m":5,"median_offered_wage_usd":130372,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.806,"p_room":0.9,"age_days":7,"expected_fill_days":12,"reasons":["conf:3","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/liberty-mutual-group-sbu-systems-support-analyst-i","json_url":"https://alion.io/job/liberty-mutual-group-sbu-systems-support-analyst-i.json","meta":{"generated_at":"2026-11-03T13:58:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19519,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":712},"rest":"https://alion.io/mcp/rest/get_company?id=712"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fliberty-mutual-group-sbu-systems-support-analyst-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fliberty-mutual-group-sbu-systems-support-analyst-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fliberty-mutual-group-sbu-systems-support-analyst-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/liberty-mutual-group-sbu-systems-support-analyst-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fliberty-mutual-group-sbu-systems-support-analyst-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3300737}},{"tool":"search_jobs","arguments":{"company":"libertymutualgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3300737},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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