SC Construction Unrepresented Claims Specialist

Description

As an SC Construction Unrepresented Claims Specialist, you’ll play a critical role in delivering an exceptional claims experience. You’ll manage, investigate, and resolve third-party property damage claims while helping policyholders navigate the claims process with clarity and confidence.

This role is ideal for a claims professional who combines sound judgment, investigative skill, strong communication, and a customer-focused approach. You’ll evaluate coverage, liability, and damages; negotiate fair settlements; identify opportunities for recovery; and use your expertise to move claims toward timely, effective resolution.

Key Responsibilities

• Manage, investigate, evaluate, and resolve unrepresented third-party property damage claims within established authority levels.
• Assess coverage, liability, damages, and applicable loss management strategies to determine appropriate claim outcomes.
• Use investigative and analytical tools, including the CoreLogic estimating system, to evaluate damages and support accurate decisions.
• Identify potentially suspicious claims and refer them to the Special Investigations Unit (SIU) when appropriate.
• Recognize opportunities for third-party risk transfer and subrogation.
• Communicate clearly and professionally with policyholders, claimants, witnesses, and other stakeholders to gather information and resolve claims.
• Respond promptly to written, text, and telephone inquiries, including requests for claim status updates.
• Provide guidance regarding the appropriate course of action and refer tasks to auxiliary resources as needed.
• Establish and maintain adequate claim reserves; recommend reserves above established authority levels when appropriate.
• Negotiate settlements with claimants and make effective use of loss management techniques.
• Arrange expert inspections for third-party claims or potential fraud-related matters as needed.
• Maintain accurate, well-documented claim files and prepare comprehensive reports.
• Manage diaries effectively to ensure timely, efficient claim handling and follow-up.
• Participate actively in departmental and team meetings and contribute to a collaborative work environment.

Training and Development

Training is an important part of your success in this role. New team members are expected to attend training reliably and participate actively in all learning activities. Consistent attendance and engagement are essential to building the knowledge and skills needed to confidently manage claims and serve our customers.

Qualifications

Required Qualifications

• Previous liability claims experience is required.
• Basic knowledge of coverage, liability, and claims-handling procedures.
• Working knowledge of claims operations, systems, and procedures.
• Strong written and verbal communication skills.
• Effective interpersonal, analytical, investigative, organizational, and negotiation skills.
• Ability to obtain and maintain required licenses.
• Strong desk-management and organizational skills, with the ability to prioritize work, manage diaries, and meet deadlines.
• Ability to exercise sound judgment, work independently, and collaborate effectively with teammates and business partners.

Employees may apply for a new role after completing 12 months of employment in their current position.

Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines. For country-specific details, please consult your local recruiting / HR team.