Product Owner III, Agent Identity and Access Management
Description
The Independent Agent (IA) Sales Experience Portfolio is looking for a dynamic Product Owner to help lead our Agent Identity and Access Management capabilities/software product and help shape the future of secure, stable, reliable system access for the Independent Agent community, a critical platform capability that will power our Personal Lines and eventual Small Commercial access management, to unlock our North Star of ‘One Agent, One Login’.
In this role, you’ll partner with experience teams and Engineering teams to modernize our underlying technology capabilities focused on authentication and authorization, helping to accelerate delivery through reusable and scalable components, while exploring innovative opportunities to assess AI and regulatory automation capabilities to improve our overall Ease of Doing Business goals in the IA channel.
**This role may have in-office requirements dependent upon candidate location.**
The Product Owner in this role will:
- Own prioritization and management of their Software Product backlog
- Drive forth and maintain their 2-year Go-to-Market (GTM) product roadmap
- Partnering strongly with experience and technology teams to understand pain points and opportunities to help drive efficiencies for how agents access and login to our systems.
- Stay current on emerging trends and technologies that can further drive improvements to ease of doing business metrics, regulatory and compliant related needs.
Ideal candidates will possess the following traits/skillsets:
- Prior Product Owner/Product Management experience supporting experience teams or platform teams.
- Balanced business and technical acumen knowledge
- Desire to explore new and emerging technologies to further refine and improve our agent identity and access management capabilities
- Strong communication skills in explaining technical concepts in a business friendly manner.
- Analytical mindset to measure performance and outcome metrics for new and emerging capabilities.
As a member of the Agile team, the Product Owner represents the voice of the agent and the organization through the delivery of business value. This person works closely with stakeholders (business and technology), to define and prioritize features and stories, ensuring alignment with agent needs and organizational goals. This person understands agent problems in detail and ensures the problems are clearly defined, prioritized and the squad/team is focused on the most valuable work. The Product Owner is the team member always communicating with stakeholders to ensure an aligned understanding of how the squad/team can provide the highest value to the customer through the lens of the portfolio.
Key Job Functions and Responsibilities:
- With the squad/team, collaboratively accountable for developing and achieving product level KPIs. Manages product(s) with a moderate degree of strategy, scope, and complexity.
- Owns and maintains the product backlog and is accountable for its contents and prioritization. Accountable for clear, actionable user stories.
- Sets priorities and actively participates in squad/team quarterly planning.
- Sets expectations with stakeholders for delivery of new capabilities, features, and functionalities. Participates in squad/team demos, retrospectives, and all other ceremonies.
- Works daily with the agile working group, clarifying business requirements, removing roadblocks, constantly communicating, and supporting alignment around product strategy.
- Collaborates with IT and business leadership to align development and business goals and priorities while working with stakeholders and squad/team to remove roadblocks to execution. Resolves open issues/questions quickly and efficiently.
- Monitors and maintains the product health, supporting long-term product viability and efficiency, and balancing long and short term and costs with desired outcomes.
- Analyzes and reports on feasibility, cost of delay ramifications, economies, or other aspects of planned or potential changes to the product.
- Understands regulatory, compliance, and other industry constraints on the product and prioritizes accordingly. Negotiates with internal and external squads/teams to ensure priorities are aligned across squads/teams both within and outside the portfolio.
- Collaboratively builds the squad/team product roadmap, contributes to strategy inputs from stakeholders. May contribute to program/portfolio level planning. Influences stakeholder expectations for delivery of new capabilities, features, and functionalities.
- Communicates expected value and any changes in value to be delivered in each iteration (sprint, monthly, quarterly, etc.) based on the squad/team-determined capacity.
Qualifications
- Advanced knowledge of Agile development methodologies as typically acquired through a Bachelors’ degree in relevant field (business, computer science, humanities, etc.), 7 years in business, technology, or consulting with 5 to 7 years direct experience with agile teams.
- Master's degree preferred.
- High level of proven business expertise needed to set clear priorities for product and understand business value impacts.
- Develops strong stakeholder relationships and influencing across multiple organizational boundaries.
- Demonstrated experience leading varied audiences through the development of complex ideas, issues and designs.
- Ability to lead varied audiences through census building.
- Proven experience with Agile practices and expectations.
- Comfortable with making decisions with some level of uncertainty.
- Strong communication skills, both written and verbal.
- Knowledge of insurance industry preferred.
- Knowledge of relevant products and portfolio strongly preferred.
- Strong experimental mindset to drive innovation amongst uncertainty and exploit market opportunities.