{"id":865459,"url":"https://alion.io/job/libertysoftware-client-service-supervisor","title":"Client Service Supervisor","company":{"id":679113,"name":"Liberty Software","domain":"libertysoftware.com","url":"https://alion.io/company/libertysoftware","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":89,"open_postings":9,"ghost_share":0,"stale_share":0.222,"repost_share":0,"time_to_fill_p50_days":83,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Grapevine, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":105000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3574},"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-02-27T18:33:51Z","employer_posted_date":"2026-07-22","last_verified_at":"2026-11-03T02:45:04Z","board_verified":true,"closed_at":null,"days_open":248,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":247},"description":"Lead the team that supports the pharmacies supporting their communities!\nAt Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We’re excited to grow our team by hiring a Client Service Supervisor who will lead by example in delivering outstanding client support. In this role, you will serve as a subject matter expert on Liberty's software products, mentor team members, manage performance, and personally resolve escalated issues with professionalism and care.\nPlease note:\nThis role is based in our Grapevine, TX office\nLiberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status)\nWhat You'll Do:\nSupervise day-to-day performance of the Client Services team, ensuring high levels of responsiveness and accuracy\nProvide guidance and coaching to team members on ticket handling, customer communication, and technical troubleshooting\nMonitor and reduce follow-up time on client requests, ensuring timely ticket resolution between account managers and pharmacy clients\nServe as the point of contact for escalated customer issues and work to de-escalate and resolve concerns with empathy and professionalism\nAct as a subject matter expert for all Liberty Software products, assisting with training and development of team members\nSupport your Client Service Manager and collaborate cross-functionally with other departments\nConduct performance reviews, address attendance and performance concerns, and set growth goals for team members\nEnsure all client communications (emails, tickets, voicemails) within your team are handled promptly and thoroughly\nStep in and assist in other areas of the business as needed\nQualifications:\nBachelor’s degree required\nMinimum of five years of relevant experience, including a strong background in pharmacy operations or account management\nDemonstrated leadership experience in a client-facing or support environment\nAdvanced understanding of the independent pharmacy industry strongly preferred\nProfessional, patient, and friendly demeanor\nExceptional multitasking and organizational skills\nStrong critical thinking, documentation, and problem-solving abilities\nQuick to learn and navigate new software platforms\nPassion for providing excellent customer service and mentoring others\nBenefits Starting Day One:\n100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost\nFamily coverage available with Liberty contributing 50% of the premium\nFully vested 401(k) with employer match \nEmployer contributions to Health Savings Accounts (HSA)\nGenerouspaid time off and paid holidays\nTuition reimbursement and continuing education support\nAdoption expense reimbursement\nDependent Care Flexible Spending Account (FSA) for tax savings on childcare\nConfidential counseling resources for mental health, financial planning, and more, via Optum EAP\nFully stocked breakroom\nIf you’re passionate about helping others and leading with purpose, we’d love to hear from you! 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