{"id":865457,"url":"https://alion.io/job/libertysoftware-client-services-representative-pharmacy-technician","title":"Client Services Representative (Pharmacy Technician)","company":{"id":679113,"name":"Liberty Software","domain":"libertysoftware.com","url":"https://alion.io/company/libertysoftware","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":89,"open_postings":9,"ghost_share":0,"stale_share":0.222,"repost_share":0,"time_to_fill_p50_days":83,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Grapevine, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-02-17T16:44:11Z","employer_posted_date":"2026-08-14","last_verified_at":"2026-11-06T02:53:24Z","board_verified":true,"closed_at":null,"days_open":261,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":261},"description":"Be the behind-the-scenes hero empowering pharmacies nationwide!\nStarting at $23/hour\nAre you ready to tackle tough challenges, guide pharmacy teams, and become the trusted problem-solver they count on every day? At Liberty Software, we proudly partner with client pharmacies across the country-helping them support their patients with powerful, user-friendly software. We’re excited to grow our team by hiring Client Service Representatives who deliver expert phone support-resolving complex questions about insurance adjudication, pricing, and software troubleshooting.\nPlease Note:\nThis is an in-person role based in our Grapevine, TX office\nWhat You'll Do:\nServe as the primary contact for incoming calls and tickets from pharmacy clients\n\nDiagnose and resolve customer issues efficiently\n\nEscalate complex cases to Technical or Account Management teams when needed\n\nAccurately document all interactions and actions in tracking software\n\nDeliver exceptional customer service in every client engagement\n\nQualifications:\nMinimum2 years of customer service experience required\n\nHealthcare call center or independent pharmacy experience preferred\n\nCertified Pharmacy Technician (CPhT) certification is a plus but not required\n\nProfessional, friendly, and patient demeanor essential\nExcellent verbal and written communication skills, able to engage all client levels - from pharmacy owners to clerks\n\nStrong multitasking, organizational, and time management skills\n\nDetail-oriented with strong typing and documentation abilities\n\nExcellent listening and critical thinking skills\n\nExperience with Liberty Software products is a plus (please specify any prior experience)\n\nSolid basic computer skills and proven ability to quickly master new software applications\n\nOccasional after-hours and Saturday shifts required\n\nBenefits Starting Day One:\n100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost\n\nFamily coverage available with Liberty contributing 50% of the premium\n\nFully vested 401(k) with employer match \n\nEmployer contributions to Health Savings Accounts (HSA)\n\nGenerouspaid time off and paid holidays\n\nTuition reimbursement and continuing education support\n\nAdoption expense reimbursement\n\nDependent Care Flexible Spending Account (FSA) for tax savings on childcare\n\nConfidential counseling resources for mental health, financial planning, and more, via Optum EAP\n\nFully stocked breakroom\n\nThink you’ve got what it takes to be the go-to problem solver? Let’s talk - Apply today!\n #ID1 #ZR #LI-CB1","description_format":"text","description_chars":2561,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Pharmacies","Practice Management Software"],"lifecycle":[{"event":"open","at":"2026-09-13T12:59:16Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.384,"p_room":0.28,"age_days":261,"expected_fill_days":83,"reasons":["conf:3","win:tail","crowd:junior"],"computed_at":"2026-11-06T05:58:05Z"},"pay":{"stated_usd_annual":46000,"is_top_pay":false},"html_url":"https://alion.io/job/libertysoftware-client-services-representative-pharmacy-technician","json_url":"https://alion.io/job/libertysoftware-client-services-representative-pharmacy-technician.json","meta":{"generated_at":"2026-11-06T07:13:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12776,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":679113},"rest":"https://alion.io/mcp/rest/get_company?id=679113"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flibertysoftware-client-services-representative-pharmacy-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flibertysoftware-client-services-representative-pharmacy-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flibertysoftware-client-services-representative-pharmacy-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/libertysoftware-client-services-representative-pharmacy-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flibertysoftware-client-services-representative-pharmacy-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":865457}},{"tool":"search_jobs","arguments":{"company":"libertysoftware.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":865457},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}