{"id":865455,"url":"https://alion.io/job/libertysoftware-itdesktop-support-technician","title":"IT/Desktop Support Technician","company":{"id":679113,"name":"Liberty Software","domain":"libertysoftware.com","url":"https://alion.io/company/libertysoftware","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":89,"open_postings":9,"ghost_share":0,"stale_share":0.222,"repost_share":0,"time_to_fill_p50_days":83,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Southlake, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-06-11T20:43:50Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-11-03T02:45:04Z","board_verified":true,"closed_at":null,"days_open":144,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":143},"description":"Be the trusted tech partner behind pharmacy success!\nStarting at $25/hour\nAt Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring an IT/Desktop Support Technician to configure, troubleshoot, and support servers, LANs, WANs, and VPNs, as well as general installation and maintenance of workstations, printers, etc.\nPlease note:\nThis role is based in our Southlake, TX office\nLiberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status)\nWhat You’ll Do:\nField questions from external customers through various channels, determining possible solutions and guiding customers through resolutions\nGuide installation, configuration and maintenance of personal workstations, servers, ethernet networks, network cabling, and other related equipment, devices, and systems\nAdminister LANs according to TCP/IP networking protocols\nPlan and implement network security in compliance with URAC, HIPAA, and PCI requirements, including building firewalls, applying cryptography to applications, managing host security, file 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