{"id":2902899,"url":"https://alion.io/job/libra-software-group-erp-support-lead","title":"ERP Support Lead","company":{"id":4430060,"name":"Libra Software Group","domain":"librasoftwaregroup.com","url":"https://alion.io/company/libra-software-group","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":115000,"max_usd":234000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":62},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude Code","optional":false}],"status":"live","first_seen_at":"2026-09-21T19:58:56Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-21T14:09:39Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"ERP Support LeadRemote - Remote (USA) | Full-time | Department: Customer Support | Reports to: Customer Support Manager\nCDR Software's Customer Support team is growing, and we're looking for an ERP Support Lead to help our convenience store distribution customers get the most out of their ERP system every day. If you enjoy solving real problems, want your feedback to directly shape our product roadmap, and are looking for room to grow beyond the help desk, we want to hear from you.\nWhy CDR\nAI-forward from day one: we use AI tools daily, and strong performers get real opportunities to build AI-powered internal tools as they grow.\nReal growth path: strong performers grow from support into building internal tools and even light software development, not just up a support-tier ladder\nYour voice matters: as a liaison to our development team, the issues you flag and the ideas you raise can shape our product roadmap\nStability with momentum: we've served the convenience store distribution industry since 1978 and continue to grow\nSmall team, real impact: your work is visible and valued, not lost in a large organization\nConnect beyond your desk: attend industry events and meet face-to-face with our users during our customer conference\nAbout CDR\nFounded in 1978, CDR Software has become a leading provider of fully integrated, all-in-one, and a la carte software solutions specifically designed for distribution companies in the convenience products industry. CDR has established and nurtured long-term relationships with convenience distributors by combining innovative software solutions with personalized customer care.\nCDR anticipates industry trends and delivers advanced, proven technologies that increase profitability, enhance customer satisfaction, and generate new sources of revenue. A Customer Steering Committee helps identify industry requirements and guide product development, and CDR hosts Converge, a biennial customer conference featuring workshops, presentations, and product road mapping. CDR offers a robust, all-in-one technology solution backed by world-class support and professional services.\nKey Responsibilities across multiple departments\nCustomer Support\nAnswer incoming phone calls, emails, and log all customer interactions requests\nProvide support and escalate more complex issues to the Customer Support Manager or senior team members as needed\nManage the open ticket queue using support metrics and performance targets, defined in your 30/60/90 day onboarding plan\nServe as a liaison between customers and CDR's development team, relaying feedback and escalating enhancement requests\nParticipate in an on-call rotation covering after-hours support (nights/weekends) outside the standard 8am-5pm business day, rotating among the support team at roughly one week in five\nAI & Innovation\nAnalyze trends in customer data to identify common issues and root causes, and help implement fixes that reduce recurring tickets\nUse Claude Code to build internal tools for yourself and the wider CDR team\nExplore turning proven internal tools into production features or programs for customers, using AI-assisted development\nUse AI tools to help support marketing campaigns and content\nUse AI tools to help scope and build new modules and new features for our customers\nTraining\nProvide periodic training to customers on the ERP\nTravel & Industry Events\nOccasionally travel to industry events and conferences, including CDR company events and IBM-related conferences","description_format":"text","description_chars":3496,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Company events"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-20T07:04:28Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.723,"p_room":0.55,"age_days":29,"expected_fill_days":28,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/libra-software-group-erp-support-lead","json_url":"https://alion.io/job/libra-software-group-erp-support-lead.json","meta":{"generated_at":"2026-10-21T16:13:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22969,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4430060},"rest":"https://alion.io/mcp/rest/get_company?id=4430060"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flibra-software-group-erp-support-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flibra-software-group-erp-support-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flibra-software-group-erp-support-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/libra-software-group-erp-support-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flibra-software-group-erp-support-lead"}]}