{"id":3170290,"url":"https://alion.io/job/liebherr-group-regional-manager-customer-support","title":"Regional Manager Customer Support","company":{"id":44302,"name":"Liebherr Group","domain":"liebherr.com","url":"https://alion.io/company/liebherr","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":22,"ghost_share":0,"stale_share":0,"repost_share":0.136,"time_to_fill_p50_days":10,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Newport News, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":105000,"max":119000,"currency":"USD","period":"year","gross":null,"usd_annual":119000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T18:19:43Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-26T23:07:13Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"The Regional Manager Customer Support serves as the primary point-of-contact to provide all aspects of product support to Liebherr Mining (MIN) affiliates, LME Sales and Marketing departments, internal and external customers and other Liebherr companies focusing on the performance of trucks in the assigned regions - North America, Latin America, Africa, Eurasia or Australasia.\nFor consideration, all candidates must apply through our online career portal to be considered for this opportunity. Please note that resumes submitted via email will not be reviewed.\nThis position is not eligible for sponsorship. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship.\nResponsibilities\nFirst point of contact for affiliates for all product related issues.\nDocuments, reports all major events that impact the performance of the truck and status of product reliability related issues by each mine-site.\nCoordinate Service Information (SI’s) and Technical Instructions (TIs) with affiliates.\nReports potential product issues and follows up with status and progress reports to affiliates and customers.\nSubmit Engineering Change Requests (ECR’s) to Engineering and follows-up as required.\nAdvise the Warranty Administrator on the technical validity of submitted warranty claims.\nProvide technical sales support upon request.\nDocuments, reports and maintains on a monthly basis all events that impact the reliability of a truck and status of product reliability related issues by mine-site.\nCoordinates documentation relating to upgrades and modifications [Service Instructions (SIs) and Technical Instructions (TIs)] with relevant personnel and verifies when the upgrades and modifications have been implemented.\nFollows up to ensure customer acceptance packages are received within 7-days of release, checks for completeness and directs problems reported back to the relevant departments.\nSchedules post-commissioning meetings as required to provide reports to internal stakeholders detailing the quality and completeness of haul trucks shipped from the Factory.\nMonitors LME Field Service Reports and ensures Product Support Representatives submit reports weekly when performing work in their respective regions.\nReview and disposition PIR from the field; creating PIR projects based on field issues, data analysis and parts evaluation.\nReview, disposition and verify PARs as assigned by LME Quality Assurance department to address and resolve new product assembly issues.\nCompetencies\nEducation and Experience:\nBachelor's degree in Mechanical or Electrical Engineering from four-year College or university; with a minimum of three (3) to (5) five years related maintenance experience in heavy equipment mining environment and/or training; or equivalent combination of education and experience.\nAdditional Requirements:\nTravel domestically and internationally up to 50% of the time.\nAbility to obtain and maintain a valid driver license and passport.\nAbility to maintain Mine Safety & Health Administration (MSHA) certification.\nThis position is working from home eligible.\nOur Offer\nPay Range: $105,000 - $119,000\nAn interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.\nHave we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Thomas Steele.\nLiebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.\nIf you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.\nOne Passion. Many Opportunities.\nThe company\nIn line with its international growth, Liebherr’s venture into the United States began in 1970. Within a couple of years, the company expanded and completed its production facilities in Newport News, Virginia, for its product line of hydraulic excavators. It was later converted into Liebherr’s manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News, Co. In addition to its production facility, Liebherr markets a wide variety of products and technologies its companies located across the United States. The companies are Liebherr-Aerospace Saline, Inc., Liebherr Gear Technology, Inc., Liebherr Automation Systems, Co., and Liebherr USA, Co., the umbrella company for eight divisions that are positioned across the United States.\nLocation\nLiebherr Mining Equipment Newport News Co.\n4100 Chestnut Avenue\n23607Newport News, VA\nUnited States (US)\nContact\nThomas Steele\n","description_format":"text","description_chars":5135,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Aerospace Manufacturing","Industrial Machinery","Home Appliances"],"lifecycle":[{"event":"open","at":"2026-10-23T18:19:43Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":10,"reasons":["conf:6","velocity","win:early","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":119000,"is_top_pay":false},"html_url":"https://alion.io/job/liebherr-group-regional-manager-customer-support","json_url":"https://alion.io/job/liebherr-group-regional-manager-customer-support.json","meta":{"generated_at":"2026-10-26T23:34:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32228,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":44302},"rest":"https://alion.io/mcp/rest/get_company?id=44302"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fliebherr-group-regional-manager-customer-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fliebherr-group-regional-manager-customer-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fliebherr-group-regional-manager-customer-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/liebherr-group-regional-manager-customer-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fliebherr-group-regional-manager-customer-support"}]}