{"id":1306065,"url":"https://alion.io/job/liebherr-it-support-manager","title":"IT Support Manager","company":{"id":44302,"name":"Liebherr Group","domain":"liebherr.com","url":"https://alion.io/company/liebherr","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Service Desk","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-26T13:55:31Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-10-01T03:44:39Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"The primary focus of this team is to deliver onsite technical support for end users. Responsibilities include hands-on troubleshooting of hardware, software, workstation issues, and support for computer imaging processes. The team will respond to support needs through service desk tickets, walkups, phone, and email, and will provide full lifecycle support for computer systems, desk phones and mobile devices. In addition, the team will actively support and collaborate with the network and systems teams on onsite infrastructure tasks such as equipment installation, maintenance, testing, and assisting with local network and systems operational needs, all in alignment with Liebherr Corporate Information Security (CIS) standards. This role will be responsible for functional management of local IT support personnel across many sites and disciplinary management of personnel at the Tupelo Mississippi location.\nResponsibilities\nEnsure support requests are resolved in a timely manner and in accordance with the agreed-upon SLA’s.\nManages and communicates IT KPI’s, dashboards, and performance reports based on department vision and processes.\nProvides advanced technical support to the IT Support team as required.\nSupports the maintenance of the IT asset system to ensure systems always stay up to date. This includes procurement of IT assets to maintain uptime and prevent stock outs, asset inventory, FIFO on issuing hardware, and asset disposal in accordance with company policy.\nManages full lifecycle support for mobile devices, including procurement, inventory control, asset management, provisioning, and disposal in accordance with SOPs.\nAccurately records activities in the help desk ticketing system.\nTracks equipment and software lifecycles, proposing hardware replacements as appropriate; tracks software licensing and executes renewals.\nManage new employee onboarding process, including creating and maintaining Active Directory accounts in accordance with company security policies.\nManages exiting employee off-boarding processes, including account deletion, legal holds, employee transfer tasks, and return/storage of IT equipment.\nManages the IT client hardware replacement program for users, including maintaining and executing the computer deployment program.\nOversees lifecycle management of conference room and video teleconferencing (VTC) systems, including procurement, configuration, inventory, asset tracking, maintenance, and end-of-life disposal per SOPs.\nCollaborate with hardware suppliers to identify appropriate hardware models and assist with negotiation of pricing and discounts.\nAssists in financial requirements by submitting information for budgets and monitoring expenses.\nAssists in providing quotations based on user requests to ensure they comply with the IT budget and security policies.\nIdentifies frequent or common issues and follows the escalation procedure for problems and major incidents.\nCoordinate planned and unplanned IT outages, including change communications, stakeholder notifications, status updates, and post-outage follow-up documentation.\nCoordinate contractors supporting onsite IT services and projects, including scheduling, site access, scope-of-work clarification, safety and compliance requirements, work quality verification, and\ndocumentation of completed work.\nAssists with continuous improvement projects to improve business processes and reduce cost.\nCreates and maintains documentation related to new and existing IT processes.\nCreates and contributes to knowledgebase articles.\nTrains and provide individual instruction to technicians.\nParticipates in cross-functional projects as scheduled.\nPractices 5S methodology to keep responsible areas organized and maintained at all times\nManagement Duties:\nManages Direct Reports 6 - 10 personnel. \nResponsible for the overall direction, coordination and evaluation of IT Support team. \nCarries out management responsibilities in accordance with the organization’s policies and applicable laws. \nResponsibilities include interviewing, hiring and training employees; planning, assigning and directing work, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.\nManage employee schedules to ensure adequate coverage, including shift planning, on-call/after-hours rotation, and coordination of PTO and absences.\nManage a geographically dispersed team, including remote coaching and performance management, consistent communications and meeting cadence, cross-site workload balancing, and periodic onsite\nvisits as needed\nCompetencies\nBachelor’s degree in Computer Science, Computer Engineering, Information Systems or related discipline with a minimum of 4 years of related experience, or an Associates degree in Computer Science, Computer Engineering, Information Systems or related discipline with a minimum of 6 years of related experience, or a minimum of 8 years of related experience in lieu of a degree. A minimum of 4 years in a Management position, successfully leading technical personnel and managing related tasks.\nOur Offer\nAn interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.\nHave we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Thomas Steele.\nLiebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.\nIf you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.\nOne Passion. Many Opportunities.\nThe company\nIn line with its international growth, Liebherr’s venture into the United States began in 1970. Within a couple of years, the company expanded and completed its production facilities in Newport News, Virginia, for its product line of hydraulic excavators. It was later converted into Liebherr’s manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News, Co. In addition to its production facility, Liebherr markets a wide variety of products and technologies through its companies located across the United States. The companies are Liebherr-Aerospace Saline, Inc., Liebherr Gear Technology, Inc., Liebherr Automation Systems, Co., and Liebherr USA, Co., the umbrella company for 12 product segments that are positioned across the United States.\nLocation\nLiebherr USA Co.\n145 Liebherr Drive\n38801Tupelo, MS\nUnited States (US)\nContact\nThomas Steele\n","description_format":"text","description_chars":7049,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":4,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Transportation & Logistics","Information Security","Exhibitions"],"lifecycle":[{"event":"open","at":"2026-09-26T13:55:31Z"}],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.702,"p_room":0.45,"age_days":4,"expected_fill_days":3,"reasons":["conf:2","velocity","win:tail","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/liebherr-it-support-manager","json_url":"https://alion.io/job/liebherr-it-support-manager.json","meta":{"generated_at":"2026-10-01T18:36:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-02T00:00:00Z"}}}