{"id":1306346,"url":"https://alion.io/job/liebherr-service-manager-2","title":"Service Manager","company":{"id":44302,"name":"Liebherr Group","domain":"liebherr.com","url":"https://alion.io/company/liebherr","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":11,"ghost_share":0,"stale_share":0,"repost_share":0.091,"time_to_fill_p50_days":7,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Raleigh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":137000,"currency":"USD","period":"year","gross":null,"usd_annual":137000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-26T13:56:43Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-17T19:49:39Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":20},"description":"The Service Manager has the overall responsibility for the product support operations of the retail\nbranch. This includes overseeing the day-to-day internal/external service repairs; and management of\nproduct support personnel.\nFor consideration, all candidates must apply through our online career portal to be considered for this opportunity. Please note that resumes submitted via email will not be reviewed.\nThis position is not eligible for sponsorship. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship.\nResponsibilities\nMaintains/establishes a well-organized, profitable work center with strong emphasis on customerrelations.\n\nCompletes authority within guidelines set by the Retail Product Support Manager.\nOpens and closes service work-orders\nSchedules workload for in-house and field staff.\nIdentifies training needs and oversees training schedule for service staff.\nOversees cleanliness of facility and grounds.\nOversees warranty claims.\nWorks with parts department on parts ordering for repairs in process.\nTravels and works on customer machines in the field as required.\nOperates and maintains electric and/or air powered hand tools.\nAssists in testing and commissioning of products as necessary.\nPerforms pre-start checks and ensures product is ready for start-up as necessary.\nMeets quality standards with no supervision and minimum required rework.\nOperates forklifts and overhead cranes as required.\nReads various measuring tools including micrometers, calipers and torque wrenches.\nMaintains quality standards through visual and mechanical inspection methods.\nWorks safely by following established safety procedures.\nHandles and disposes of hazardous wastes such as oil, antifreeze, transmission fluid, auto parts cleaner and similar material.\nTroubleshoots using hydraulic and/or electrical schematics.\nDirectly manages service technicians and supporting staff.\nResponsible for the overall direction, coordination and evaluation of Service team.\nCompetencies\nAssociates or Technical degree in a related field plus five years of experience; or equivalentcombination of education and experience.\n\nWorks with others, even across departmental boundaries, towards common goals. Actively contributes, listens attentively to others and expresses oneself respectfully and clearly. Creates a common understanding through open exchange in order to achieve good solutions for Liebherr.\nDeals openly with change. Adapts flexibly to new requirements and actively contributing to improvements. Has the drive to learn and develop new personal and professional skills.Recognizes the strengths and development opportunities of employees and supports them in applying and developing these in a targeted manner. Creates an environment in which independent action is possible and encourages employees to take responsibility. Contributes to the effective resolution of conflicts within the team.\n\nRecognizes opportunities and risks in the market and in contact with internal and external customers at an early stage. Derives appropriate measures. Evaluates measures from an economic and strategic perspective (goals and values of the group of companies). Implements measures decisively.\nIdentifies strategic action requirements at an early stage and develops suitable options. Aligns their own area of responsibility with the corporate strategy. Coordinates with other areas derives concrete goals and measures that are consistently implemented.\nRecognizes complex relationships and uncertainties in the working environment at an early stage. Thinks beyond the own area and considers issues from different perspectives. Recognizes new opportunities and works with others to develop sustainable solutionsthrough networked thinking.\n\nIs aware of their own thoughts, actions, and behaviors in line with core values and principles of cooperation and leadership.\nOur Offer\nPay Range: $80,000 - $137,000\nAn interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.\nHave we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Katie Stevens.\nLiebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.\nIf you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.\nOne Passion. Many Opportunities.\nThe company\nIn line with its international growth, Liebherr’s venture into the United States began in 1970. Within a couple of years, the company expanded and completed its production facilities in Newport News, Virginia, for its product line of hydraulic excavators. It was later converted into Liebherr’s manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News, Co. In addition to its production facility, Liebherr markets a wide variety of products and technologies through its companies located across the United States. The companies are Liebherr-Aerospace Saline, Inc., Liebherr Gear Technology, Inc., Liebherr Automation Systems, Co., and Liebherr USA, Co., the umbrella company for 12 product segments that are positioned across the United States.\nLocation\nLiebherr USA Co.\n8200 Fayetteville Road\n27603Raleigh, NC\nUnited States (US)\nContact\nKatie Stevens\n","description_format":"text","description_chars":5907,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Aerospace Manufacturing","Industrial Machinery","Home Appliances"],"lifecycle":[{"event":"open","at":"2026-09-26T13:56:43Z"},{"event":"close","at":"2026-10-01T03:44:39Z"},{"event":"reopen","at":"2026-10-15T20:20:37Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.528,"p_room":0.35,"age_days":20,"expected_fill_days":7,"reasons":["conf:29","velocity","win:tail","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":137000,"is_top_pay":true},"html_url":"https://alion.io/job/liebherr-service-manager-2","json_url":"https://alion.io/job/liebherr-service-manager-2.json","meta":{"generated_at":"2026-10-17T20:35:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4552,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":44302},"rest":"https://alion.io/mcp/rest/get_company?id=44302"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fliebherr-service-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fliebherr-service-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fliebherr-service-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/liebherr-service-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fliebherr-service-manager-2"}]}