{"id":1306079,"url":"https://alion.io/job/liebherr-service-manager","title":"Service Manager","company":{"id":44302,"name":"Liebherr Group","domain":"liebherr.com","url":"https://alion.io/company/liebherr","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":15,"ghost_share":0,"stale_share":0,"repost_share":0.133,"time_to_fill_p50_days":9,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Singleton, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":82000,"period":"year","method":"role_country_seniority_unknown","sample_n":149},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-26T13:55:31Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-10-21T02:31:20Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Liebherr is one of the world's leading manufacturers of construction and mining equipment, renowned for engineering excellence, innovation, and customer-focused solutions. As we continue to grow our Mining Division in New South Wales, we are seeking an experienced and motivated NSW Service Manager to lead our after-sales operations and drive exceptional customer outcomes.\nAbout the Role\nReporting to the Operations Manager - NSW Mining, the NSW Service Manager will lead a team of six direct reports and be responsible for all aspects of after-sales operations across the region. This is a hands-on leadership role requiring a strong operational focus, commercial acumen, and a commitment to delivering industry-leading customer support.\nYou will play a key role in driving operational excellence, financial performance, customer satisfaction, and continuous improvement initiatives while maintaining the highest standards of safety and team development.\nResponsiblities:\nLead and develop a high-performing team across service operations, field service, and customer support functions.\nDrive a strong safety culture and ensure compliance with all company and statutory requirements.\nDeliver exceptional customer service and build long-term relationships with key mining customers.\nManage service operations to achieve financial targets, productivity objectives, and operational KPIs.\nOversee service planning, workforce utilisation, and resource allocation to maximize efficiency.\nSupport major maintenance, rebuild, and component replacement programs across customer sites.\nMonitor and improve service performance through data-driven decision-making and continuous improvement initiatives.\nCollaborate closely with parts, technical support, warranty, and operations teams to deliver integrated customer solutions.\nIdentify business development opportunities and support growth within the NSW Mining region.\nCoach, mentor, and develop team members to support succession planning and capability growth.\nManage service vehicles, tooling, equipment, subcontractors and branch infrastructure.\nSupport workforce planning, capability development and succession planning.\nMonitor project schedules, risks and service performance against KPIs.\nSkills & Experience:\nYou are a customer-focused operational leader with strong commercial acumen and proven experience managing field service or workshop operations within mining, heavy equipment, construction, or a related industry.\nYou will also bring:\nProven leadership experience within mining, heavy equipment, construction, or related industries.\nStrong knowledge of after-sales service operations, maintenance management, and customer support.\nDemonstrated ability to lead teams, drive performance, and foster a positive workplace culture.\nExcellent commercial and financial management skills.\nStrong stakeholder engagement and relationship-building capabilities.\nExperience managing customer contracts, service agreements, and operational performance metrics.\nA commitment to safety leadership and continuous improvement.\nExceptional communication, problem-solving, and decision-making skills.\nRelevant trade, engineering, or business qualifications are highly regarded.\nOur Offer:\nOur Offer:\nAt Liebherr, we value your well-being. We offer a culture of recognition and reward, celebrating your contributions and ensuring you feel valued.\nYou'll have access to generous benefits like retail and medical insurance discounts, bonus leave days, parental leave, and comprehensive training programs, fostering your personal and professional growth.\nDiversity and Inclusion:\nDiversity and inclusion sit at the heart of the Liebherr Group's Core Values.\nWe are committed to building a workforce that is representative of the communities in which we live, work and operate. Our culture thrives on mutual respect, teamwork and diversity of thought in the workplace\nCulture:\nWe are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers.\nPLEASE NOTE: Applicants successful in progressing past interview stage will be required to undergo a pre-employment process including National Police Clearance and Medical Screening process which includes drug and alcohol testing.\nNo Agencies or Third Parties please\nBeware of Recruitment Scams:\nLiebherr never charges any fees at any point in the recruitment process. If you are contacted through unofficial channels and asked to pay money, cover travel expenses, or provide personal documents, this is fraudulent activity.\nOnly verify vacancies on the official Liebherr careers website.\n\nNever make payments or disclose sensitive personal information.\n\nReport any suspicious communication to Liebherr directly via: \n\nHave we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Oliver Davis.\nOne Passion. Many Opportunities.\nThe company\nLiebherr-Australia Pty Ltd is part of the Liebherr Group, which employs nearly 50,000 people, in more than 140 companies and 50 countries on every continent. Liebherr's decades of experience, knowledge, and dedication to the highest quality and most reliable technologies makes Liebherr a respected leader and a trustworthy partner to industry. Liebherr-Australia is responsible for selling and servicing earthmoving machines, mining machines, mobile cranes, tower cranes, maritime cranes as well as deepfoundation machines throughout Australia and New Zealand. Though the company's 20 hectare Head Office Complex is based in Adelaide, Australia, the commitment to, and support of, New Zealand customers is unwavering.\nLocation\nLiebherr-Australia Pty. 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