{"id":3792901,"url":"https://alion.io/job/life-time-membership-concierge-cafe-manager","title":"Membership Concierge & Café Manager","company":{"id":1811405,"name":"Life Time","domain":"lifetime.life","url":"https://alion.io/company/lifetime-life","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":73,"open_postings":607,"ghost_share":0.321,"stale_share":0.01,"repost_share":0.527,"time_to_fill_p50_days":35,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Evanston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-05T07:25:01Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T21:47:00Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Position Summary\nThe Lead-Membership Concierge delivers a best in class experience for all club members and guests, through leadership of the Membership Concierge Team. You will build and actively participate within a departmental culture which delivers excellence in the guest buying experience, service execution and member retention as aligned with our premium brand. In this role, you will leverage your expertise to lead a team which creates value-based relationships while proactively engaging members and guests to programs and services which help meet their healthy way of life goals.\nJob Duties and Responsibilities\nSkillfully handles complex member/guest engagements and leads by example through active participation in the join, service and save experience.\nHires, manages, supports, develops, coaches, and mentors a team of professionals to be successful based on brand and performance expectations. Includes disciplinary and termination actions as needed.\nAchieves or exceeds membership acquisition and retention goals and KPIs through strategic business planning and execution.\nMeets department financial expense expectations through payroll management and effective scheduling of the Concierge Team.\nStrategically drives an experience driven department culture, utilizing insights from member/guest feedback provided through social media, surveys, and interactions to identify opportunities and capitalize on successes.\nManages compliance within Life Time policies, procedures and processes.\nOversees daily operations of the Express Café, ensuring exceptional member service, food and beverage quality, inventory management, cleanliness standards, and team performance while driving sales and creating a welcoming hospitality experience.\nPosition Requirements\nHigh School Diploma or Equivalent\nCPR/AED certification required within 30 days of hire\n3+ years of managerial experience\n3+ years of customer service experience\n3+ years of sales experience\n3+ years of achieving budget goals\nPreferred Requirements\nBachelors Degree in related field\nExperience working in a high-energy and fast paced environment with proven multi-tasking skills\nPrevious food and beverage leadership experience, including responsibility for café, coffee shop, quick-service restaurant, or hospitality operations\nSuperior time management skills\nAbility to prioritize tasks\nAdapts to change and innovation\nExperience with Microsoft Dynamics CRM and Microsoft Office Suite\nPay\nThis is an hourly position with wages starting at $28.00 and pays up to $38.50, based on experience and qualifications. This position is also eligible for incentive pay based on business performance.Benefits\nAll team members receive the following benefits while working for Life Time:\nA fully subsidized membership\n\nDiscounts on Life Time products and services\n\n401(k) retirement savings plan with company discretionary match (21 years of age and older)\n\nTraining and professional development\n\nPaid sick leave where required by law\n\nFull-time Team Members are eligible for additional benefits, including:\nMedical, dental, vision, and prescription drug coverage\n\nShort term and long term disability insurance\n\nLife insurance\n\nPre-tax flexible spending and dependent care plans\n\nParental leave and adoption assistance\n\nPaid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave\n\nDeferred compensation plan, if the team member meets the required income threshold\n\nLife Time may use artificial intelligence (“AI”) in connection with various aspects of its recruitment and hiring functions. Ultimate employment decisions are subject to human review and oversight. Life Time does not use AI in a manner that would have the effect of subjecting applicants to discrimination on the basis of protected classes or proxies or for engaging in any protected activity under applicable law.Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.","description_format":"text","description_chars":4210,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave","Professional development","Retirement 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