{"id":3650068,"url":"https://alion.io/job/lifelabs-customer-support-agent-inbound-part-time-regular-float-mississauga-on","title":"Customer Support Agent - (Inbound) - Part Time Regular (Float) - Mississauga, ON","company":{"id":1972070,"name":"LifeLabs","domain":"lifelabs.com","url":"https://alion.io/company/lifelabs","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":13,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mississauga, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T07:00:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-03T13:35:31Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"The Customer Support Agent – Inbound will serve as the initial customer contact for Ontario based LifeLabs customers and clients and is responsible for screening inbound calls and work to resolve customer and client inquiries (or escalate appropriately as required). This involves interacting with the appropriate applications and resources to source information required. Information provided must be accurate and in keeping with policy and procedures. Demonstrates LifeLabs Vision and Values in all activities with focus on the customer experience.\n\nStatus: Part Time Regular (Float)\nShifts: Various Shifts\nNumber of positions: 1Start Date: ASAP\n\nThis vacancy is for an existing position. \n\nYour responsibilities include: \nCommunicates results from testing to health care providers through the means of faxing and inbound calls\nConducting Requests for Action for additional testing on specimens \nProvides customer information to referring physicians and labs\nEscalates inquiries appropriately through systems and/or leadership\nResponds to routine inquiries from clients or customers, ensuring follow-ups are completed \nReceives and follows-up on requests for physician consultations \nMaintains confidentiality involving any information made available directly or indirectly about clients including physicians, patients, employees, and the company\nObserve all safety and security policies\nMaintain knowledge of safety/WHMIS and TDG procedures \nAssists in problem solving related to workflow and workstation organization and provides input, as required, at team meetings \nAdheres to corporate health, safety, and security policies\nBe flexible in performing responsibilities in line with customer support initiatives and business needs \nMay assist with training and orientation of new staff \n\nWhat you will bring to the role:\nHigh School Diploma or equivalent\nUnderstanding of medical terminology and/or completion of a medical terminology course an asset\nAbility to work in a fast-paced environment with changing priorities \nStrong verbal & written communication and interpersonal skills.\nMust be comfortable with PC based technology, keyboarding and navigating through the applications required to source information. \nComputer skills with a minimum 37 wpm.\nExcellent problem-solving skills. \nTeam player as well as the ability to work independently. \nFlexible to work in a shift environment which may include weekends. \nDesire to meet and exceed pre-defined performance goals.","description_format":"text","description_chars":2478,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical Laboratories"],"lifecycle":[{"event":"open","at":"2026-11-02T23:52:35Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely 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