{"id":2150070,"url":"https://alion.io/job/lifelancer-technical-customer-service-associate","title":"Technical Customer Service Associate","company":{"id":3853997,"name":"Lifelancer","domain":"lifelancer.com","url":"https://alion.io/company/lifelancer","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":35000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T03:23:32Z","employer_posted_date":null,"last_verified_at":"2026-10-09T03:23:32Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Job Title: Technical Customer Service Associate\nJob Location: Boston, MA\nJob Location Type: Remote\nJob Contract Type: Full-time\nJob Seniority Level: Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.The RoleThis Role is ideal if you are looking to build a career with a company that has a track record of success and excellent corporate culture grounded in our values - Do the Right Thing, Employee Success, Customer Success and Speed. If you are driven to provide an excellent customer experience and work with software this job is for you!What You'll Do\nAdvise end users on best practices when using Veeva’s applications\n\nIdentify and resolve client issues associated with Veeva’s applications\n\nBuild strong and professional relationships with all users of Veeva’s applications\n\nProvide recommendations/feedback on client service improvements and product development\n\nMaintain the highest standards of customer service, quality and professionalism with customers and coworkers\n\nMaintain accurate records of all email/telephone/chat correspondence related to the role\n\nRequirements\n1+ year relevant experience in a technical customer support role or related technical field\n\nEffective communication, organizational and time management skills\n\nProfessional telephone manner\n\nDemonstrated competence in standard computer packages (Word, Excel, PowerPoint)\n\nExcellent verbal and written communication skills\n\nAbility to quickly understand client requirements and needs and articulate potential solutions\n\nNice to Have\nBilingual in Spanish\n\nPrevious experience supporting clinical research facilities\n\nPrevious experience with Veeva Vault \n\nInterviewing with Veeva\nWe value your time and believe in a transparent hiring process. Here is the process you can expect.\n\nFollow the application process and submit your resume.\n\nWithin 3 days, you will receive a link to a personality assessment administered by a third party.\n\nOnce you complete the assessment, our team will review your full application package and follow up via email with our decision.\n\nIf moving to the interview stage, the process is as follows:\nA conversation with the hiring manager\n\nA practical case exercise\n\nA final conversation with our group's Senior Leader.\n\nOnce all interviews are complete, the manager will be in touch with a final decision.\n\nPerks & Benefits\nMedical, dental, vision, and basic life insurance\n\nFlexible PTO and company paid holidays\n\nRetirement programs\n\n1% charitable giving program\n\nCompensation\nBase pay: $35,000 - $65,000\n\nThe salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.\n\nVeeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at .\n\nThis job is curated by Lifelancer.Lifelancer is a talent-hiring platform in Life Sciences, Pharma and IT. The platform connects talent with opportunities in pharma, biotech, health sciences, healthtech and IT domains.\nPlease apply via Lifelancer platform to get connected to the application page and to find similar roles.\nOriginally posted on Himalayas","description_format":"text","description_chars":4925,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Job Boards & Aggregators","Healthcare Staffing"],"lifecycle":[{"event":"open","at":"2026-10-09T05:37:00Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":22,"reasons":["seen:3","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":65000,"is_top_pay":true},"html_url":"https://alion.io/job/lifelancer-technical-customer-service-associate","json_url":"https://alion.io/job/lifelancer-technical-customer-service-associate.json","meta":{"generated_at":"2026-10-12T21:18:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34667,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3853997},"rest":"https://alion.io/mcp/rest/get_company?id=3853997"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flifelancer-technical-customer-service-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flifelancer-technical-customer-service-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flifelancer-technical-customer-service-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lifelancer-technical-customer-service-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flifelancer-technical-customer-service-associate"}]}