{"id":3910571,"url":"https://alion.io/job/lifeline-customer-service-agent","title":"Customer Service Agent","company":{"id":2803437,"name":"Lifeline","domain":"lifeline.com","url":"https://alion.io/company/lifeline-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":17,"max":18,"currency":"USD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-02T21:13:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-11-09T05:56:19Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":37},"description":"About Company:\nConnect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America’s largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market.\nAt Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve.\nOur headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at www.connectamerica.com\nTHIS CAN BE 100% REMOTE!!\nAbout the Role:\nAs a Customer Service Agent based in the United States, you will serve as the primary point of contact between our company and our valued customers. Your role is critical in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing accurate information about our products and services. You will engage with customers through various communication channels, including phone, email, and live chat, to deliver timely and effective support. By maintaining a professional and empathetic demeanor, you will help build trust and foster long-term relationships with customers. Ultimately, your efforts will contribute to enhancing the overall customer experience and supporting the company’s reputation for excellence.\nMinimum Qualifications:\nHigh school diploma or equivalent.\nProven experience in a customer service role or similar position.\nExcellent verbal and written communication skills in English.\nBasic computer proficiency, including familiarity with CRM software and Microsoft Office.\nAbility to handle multiple tasks and manage time effectively in a fast-paced environment.\nExperience working in a call center or customer support environment.\nPreferred Qualifications:\nBilingual abilities, especially Spanish-English fluency.\nFamiliarity with customer service best practices and conflict resolution techniques.\nExperience with advanced CRM platforms and customer support tools.\nResponsibilities:\nRespond promptly and professionally to customer inquiries via phone, email, and chat.\nIdentify and resolve customer issues by troubleshooting problems and providing appropriate solutions.\nDocument customer interactions accurately in the company’s CRM system.\nCollaborate with internal teams to escalate and resolve complex issues when necessary.\nProvide product and service information to customers to assist with their decision-making.\nFollow up with customers to ensure their issues have been resolved satisfactorily.\nMaintain up-to-date knowledge of company products, services, policies, and procedures.\nContribute to continuous improvement by providing feedback on customer trends and potential service enhancements.\nSkills:\nThe required communication skills enable you to clearly and empathetically interact with customers, ensuring their concerns are understood and addressed effectively. Your problem-solving abilities will be essential in diagnosing issues and providing timely resolutions that meet customer needs. Proficiency with CRM software and other digital tools allows you to document interactions accurately and access customer information quickly, enhancing service efficiency. Time management and multitasking skills help you balance a high volume of inquiries while maintaining quality support. 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