{"id":2581328,"url":"https://alion.io/job/lifely-customer-experience-specialist","title":"Customer Experience Specialist","company":{"id":2364533,"name":"Lifely","domain":"lifely.com.au","url":"https://alion.io/company/lifely","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Davao City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":22000,"period":"year","method":"role_country_seniority_unknown","sample_n":33},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Freshdesk","optional":false},{"name":"Shopify","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-10-15T02:01:37Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-23T20:25:15Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Join Lifely as a full-time Customer Experience Specialist. In this role, you will be responsible for providing exceptional customer service and support to our Australian online customers. This is a great opportunity to be a part of a fast-paced, dynamic eCommerce business.\nWhat you'll be doing\nRespond to customer inquiries and complaints via phone, email and live chat channels\nTroubleshoot product or order issues and provide solutions to ensure a positive customer experience\nProcess customer returns, exchanges and refunds in a timely manner\nAssist with product research and provide recommendations to customers\nIdentify customer trends and pain points to help improve our operations and service\nContribute to the continuous improvement of our customer service processes and procedures\nWork during Australian business hours to align with customer needs\nAbout us\nLifely is a leading eCommerce company specialising in innovative home and lifestyle products. With a strong presence in Australia and expanding globally, we are committed to providing our customers with exceptional products and services. Our diverse and talented team is passionate about creating a positive impact on the lives of our customers.\nApply now to become our next Customer Experience Specialist.\nRequirements\nWhat we're looking for\n3+ years of experience in a customer service or call centre role, preferably in an eCommerce or retail environment\nPrior hands-on experience with returns, exchanges, refunds, and order issue resolution\nExperience handling customer support through phone, email, or live chat\nStrong communication and interpersonal skills with the ability to build rapport with customers\nBusiness-fluent English to effectively communicate with customers\nExperience with customer service or helpdesk software (e.g., Gorgias, Zendesk, Freshdesk, or a similar CRM/helpdesk tool)\nExperience with Shopify or other eCommerce platforms for customer support functions\nAvailability during Australian business hours and US business hours\nBenefits\nWhat we offer\nCompetitive salary\nComprehensive healthcare and insurance benefits\nOpportunities for career development and advancement\nWork from Home role","description_format":"text","description_chars":2181,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","Retail & Shop Systems"],"lifecycle":[{"event":"open","at":"2026-10-15T02:01:37Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.786,"p_room":1,"age_days":9,"expected_fill_days":31,"reasons":["conf:9","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/lifely-customer-experience-specialist","json_url":"https://alion.io/job/lifely-customer-experience-specialist.json","meta":{"generated_at":"2026-10-24T20:06:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29393,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2364533},"rest":"https://alion.io/mcp/rest/get_company?id=2364533"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flifely-customer-experience-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flifely-customer-experience-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flifely-customer-experience-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lifely-customer-experience-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flifely-customer-experience-specialist"}]}