Coordinator, Staffing

Qualifications

Education: High school degree or equivalent preferred.

Experience: Prior experience scheduling/staffing experience required.

License: Valid driver’s license preferred

Additional Requirements: May be required to work flexible hours and overtime

STANDARDS OF PERFORMANCE

Compliance

· Understands and adheres to hospital compliance plan and code of conduct.

· Respects confidentiality at all times; follows HIPAA guidelines for disclosing information.

· Adhere to facility, department, corporate, personnel and standard policies and procedures.

· Treats all patients, visitors, and co-workers with dignity and respect.

· Always appears professional. Wears name badge at all times. Adheres to uniform standards if applicable.

Teamwork

· Takes initiative to helps the team, is flexible when asked to assist in other areas.

· Consistently demonstrates positive and affirming behaviors even when addressing conflict or stressful situations.

· Demonstrates concern for overall team and understands how actions affect others. Shows a positive attitude and contributes to maintaining

an enjoyable and productive work environment.

· Does not engage in any unfavorable behaviors such as rumors, inappropriate conversations, etc.

Customer Service

· Assumes responsibility for maintaining a clean, safe environment. Demonstrates knowledge of the facility and services provided.

· Greets all customers in a positive manner and demonstrates sensitivity to customer’s needs.

· Answers telephone appropriate to department guidelines and avoids excessive transfers.

· Provides superior customer service while never crossing therapeutic boundaries.

· Demonstrates ability to listen to patient/customers regarding problematic issues in in a non-defensive manner.

Accountability

· Adheres to attendance requirements. Utilizes correct procedure for taking time off.

· Attends departmental and staff meetings as required.

· Is accountable and shows pride in work; strives to do more than the minimum required. Shows initiative and completes work in a timely and

accurate manner.

· Acknowledge mistakes and demonstrates willingness to learn and correct them.

· Demonstrates passion and hustle in all work.

JOB RESPONSIBILITIES

Prepares regular staffing schedules for nursing staff and posts schedule no less than two weeks prior to the start of the schedule.

Communicates schedule changes and other pertinent information to management and staff in a timely manner.

Serves as the central contact person for the nursing department for call offs, schedule changes, PTO scheduling.

Ensures coverage for both planned and unplanned schedule changes. Notifies appropriate management of discrepancies in staffing in a timely

manner.

Monitors employee hours to minimize overtime.

Enters schedules/schedule changes into the payroll system.

Works with payroll to manage time entry to ensure proper and timely pay.

Works with management to maximize efficiencies in scheduling for the department.

Educates current and new staff on scheduling, communication methods and processes. For example, requesting time off, schedule changes, picking

up shifts, holiday scheduling, etc.

Provides additional support to the hospital as directed.