{"id":2224080,"url":"https://alion.io/job/lifepoint-health-it-support-technician","title":"IT Support Technician","company":{"id":11682,"name":"Lifepoint Health","domain":"lifepointhealth.net","url":"https://alion.io/company/lifepointhealth","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":86,"open_postings":334,"ghost_share":0.012,"stale_share":0.692,"repost_share":0.051,"time_to_fill_p50_days":7,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Elko, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":67000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":475},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Okta","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-09T19:02:18Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-06T00:20:17Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":26},"description":"Your experience matters\nNortheastern Nevada Regional Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As an IT Support Technician joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.\nMore about our team\nAt Northeastern Nevada Regional Hospital, our IT&S team is a close-knit, collaborative group dedicated to keeping the technology that supports patient care and hospital operations running smoothly. As an IT Support Technician, you'll gain hands-on experience supporting a variety of systems, work alongside experienced team members, and contribute to ongoing technology improvements across the hospital. We value teamwork, responsive service, and a willingness to learn, while providing opportunities to expand your technical knowledge and grow professionally.\nHow you’ll contribute\nAn IT&S Technician who excels in this role:\nProvide first-level technical support to hospital employees, physicians, and affiliated physician practices, assisting with hardware, software, application, and network-related issues.\n\nCoordinate new employee IT onboarding, including user account creation, system access, permissions, and application setup.\n\nManage user accounts, password resets, and access privileges using systems such as Active Directory, Okta, and Microsoft Azure.\n\nTroubleshoot basic technical issues involving Windows desktops, laptops, printers, mobile devices, and other peripheral equipment.\n\nReceive, document, track, and resolve IT service requests through ServiceNow, ensuring accurate ticket documentation and timely resolution.\n\nAssist users with access to hospital applications and systems, including Oracle, MEDHOST, and other clinical and administrative platforms.\n\nProvide remote and onsite technical assistance, diagnosing issues and escalating more complex problems to senior IT staff or appropriate support teams.\n\nSupport employee workstation setups, office relocations, equipment installations, and minor hardware repairs.\n\nProvide basic technical guidance and training to employees to promote effective use of hospital systems and technology.\n\nCollaborate with IT team members to troubleshoot issues, maintain system accessibility, and minimize disruptions to hospital operations.\n\nAssist with technology upgrades, system implementations, and other departmental IT initiatives as needed.\n\nParticipate in a rotating after-hours on-call schedule once fully trained and proficient in supported systems.\n\nMaintain professionalism, confidentiality, and responsiveness when assisting employees, physicians, and other internal customers.\n\nWhat we’re looking for\nApplicants should have a high school diploma or equivalent, required. Additional requirements include:\nMinimum Qualifications\nStrong understanding of basic computer hardware, software, and troubleshooting principles.\n\nAbility to diagnose and resolve common technical issues involving desktops, laptops, printers, applications, and user accounts.\n\nStrong interpersonal and communication skills, with the ability to provide patient, professional technical assistance to users with varying levels of technical knowledge.\n\nExcellent problem-solving, critical thinking, and organizational skills.\n\nAbility to work independently, prioritize competing requests, and remain effective in a fast-paced, high-pressure healthcare environment.\n\nCollaborative, team-oriented approach with a willingness to learn new systems, technologies, and processes.\n\nAbility to participate in a rotating after-hours on-call schedule following completion of training.\n\nPreferred Qualifications\nApproximately two years of experience in IT support, help desk, desktop support, or a related technical support environment.\n\nAssociate's degree in Information Technology, Computer Science, or a related field.\n\nHands-on experience with Active Directory, including user account management, security groups, and password resets.\n\nFamiliarity with Microsoft Azure, Okta, or other identity and access management systems.\n\nExperience using IT ticketing systems, particularly ServiceNow.\n\nPrevious experience supporting Windows-based systems, Microsoft applications, and common workplace technology.\n\nExperience supporting IT systems in a hospital, healthcare facility, or similarly fast-paced environment.\n\nSchedule: Full-time, Monday - Friday, 8am-4:30pm\nOn-Call: Rotating after-hours on-call coverage (one week on, one week off) following completion of extensive training. On-call and callback compensation provided in accordance with hospital policy.\nWhy join us\nWe believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:\nComprehensive Benefits:Multiple levels of medical, dental and vision coverage for full-time andpart-time employees. \nFinancial Protection & PTO:Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off. \n Financial & Career Growth:Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. \n Employee Well-being:Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). \nProfessional Development:Ongoing learningandcareer advancement opportunities. \nMore about Northeastern Nevada Regional Hospital\nNortheastern Nevada Regional Hospital is a 75-bed acute care hospital that offers exceptional care to Elko county and the surrounding areas of northeastern Nevada. We are recognized by the American College of Cardiology as an accredited Chest Pain Center and we believe that health care should be effective, safer, and more available to all people. We are committed to providing our patients with the highest quality, family-friendly care available.\nEEOC Statement\n“Northeastern Nevada Regional Hospital (NNRH) is an Equal Opportunity Employer. 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