{"id":1524250,"url":"https://alion.io/job/lifted-logic-crm-product-manager","title":"CRM Product Manager","company":{"id":1997110,"name":"Lifted Logic","domain":"liftedlogic.com","url":"https://alion.io/company/liftedlogic","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Product","role_family":"Product","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Overland Park, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-05-28T00:00:00Z","employer_posted_date":"2026-06-18","last_verified_at":"2026-10-20T08:04:59Z","board_verified":false,"closed_at":null,"days_open":148,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":148},"description":"Back to postings\nCRM Product Manager\nDepartment\nClient Success\nMinimum Experience\n4 Year\nEmployment Type\nFull-Time\nDirect Supervisor\nDirector of Client Success\nHybrid Schedule\nIn-Office Tuesday, Wednesday, Thursday\nApply Now\nAbout the Role\nPosition Summary\nThe CRM Product Manager owns Lifted Logic’s CRM platform. Not just the setup, not just the onboarding, the whole thing. This role is responsible for the strategic direction of the CRM offering, ensuring every client who touches it is actually adopting and using it correctly, and driving the product forward through a defined feature roadmap.\nThis is not a support role that reacts to tickets. This is the person who decides where the CRM goes, how it gets there, and makes sure clients are getting real value from it every month.\nKey Responsibilities\nCRM Strategy and Product Roadmap\nOwn the CRM product roadmap, including feature development, capability expansion, and platform improvements\nMake strategic decisions about what the CRM can and should do for Lifted Logic clients\nEvaluate new integrations, tools, and workflows that could improve client outcomes\nDefine what “success” looks like for CRM clients and hold both LL and the client accountable to it\nProject Leadership\nServe as point of contact for all projects involving CRM: Website + CRM builds, PPC + CRM builds, and standalone custom CRM projects\nRun custom CRM projects end to end, from scoping through delivery\nCoordinate with project managers and account managers to ensure CRM work stays aligned with the broader client engagement\nIntegrations and Workflow Development\nWork with the development team to scope, build, and deploy CRM integrations\nWork with the workflow team to design, build, test, and deploy automations and workflows\nOwn QA on all workflows before they go live, ensuring they fire correctly and handle edge cases\nClient Onboarding and Adoption\nLead new client CRM onboarding from initial setup through full adoption (not just account creation, full daily usage)\nEnforce a structured onboarding cadence: setup, intensive training, audits, and check-ins over the first 90 days\nConduct live training sessions with client stakeholders and lead callback teams\nProvide business logic guidance around lead handling, follow-up protocol, and CRM best practices\nMonitor client adoption metrics and intervene when usage drops or processes break\nEnsure no client is “onboarded” until they are using the CRM daily and correctly\nInternal Training and Enablement\nTrain the Lifted Logic team on how to help their clients use the CRM successfully\nBuild and maintain internal documentation, onboarding templates, SOPs, and training materials\nAct as the internal subject matter expert for any CRM question, from account managers needing client context to leadership evaluating the offering\nCRM Support\nOwn CRM support for active clients, including troubleshooting, configuration changes, and workflow adjustments\nIdentify and report bugs, usability gaps, and product improvement opportunities\nCreate and maintain client-specific documentation and training materials\nQualifications\nMinimum 2 years experience with CRM platforms (GoHighLevel, HubSpot, or similar)\nProject management experience preferred\nClient-facing experience in an agency or fast-paced client services environment\nSolid understanding of sales funnels, marketing automation, and lead nurturing\nStrong communication skills with the ability to simplify complex systems for non-technical users\nDetail-oriented and organized, able to manage multiple clients and timelines simultaneously\nTechnical aptitude for troubleshooting integrations and workflow logic\nPlease note: Lifted Logic operates on a hybrid work scheduled and all employees are required to be in office 3 days a week (Tuesday, Wednesday, & Thursday)\nApply for this position\nApply Now","description_format":"text","description_chars":3836,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Design & Creative","Sales & Marketing","Web Design"],"lifecycle":[{"event":"open","at":"2026-09-30T13:26:50Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long 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