{"id":586273,"url":"https://alion.io/job/light-blog-inbound-support-coordinator","title":"Inbound Support Coordinator","company":{"id":44130,"name":"Light","domain":"homelight.com","url":"https://alion.io/company/light-blog","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"D","score":53,"open_postings":14,"ghost_share":0.786,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":12500,"period":"year","method":"role_country_seniority_unknown","sample_n":51},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-10T03:16:31Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-04T00:00:26Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":3,"flags":["repost","company_stale"],"days_open":21},"description":"*** This is a permanent work from home position from the Philippines, 9am to 5pm US Pacific time ***\nWho We Are\nWe’re building the future of real estate - today.\nHomeLight is the real estate technology platform powering innovative transactions for top agents, lenders, and their clients. Our technology makes it easier to buy and sell homes, whether that's enabling clients to buy before they sell, find a top agent, or have certainty through a modern closing process. Each year, HomeLight facilitates billions of dollars of residential real estate business on its platform for thousands of agents and loan officers. Our vision is a world where every real estate transaction is simple, certain, and satisfying for all.\nOur team breaks barriers every day while staying committed to HomeLight's goals and core values, which is a crucial element to our shared success.\nWho You Are\nYou are a highly organized and efficient individual that can multitask and accomplish goals in a timely manner. Your duties and responsibilities include researching client/agent concerns using HomeLights HubSpot ticketing system and communicating solutions accordingly. You will be trained on how to use HomeLight sales applications as well as use the Internet to research appropriate solutions. A strong, reliable Internet is required.\nWhat You’ll Do Here\nHandle inbound calls from HomeLight customers, real estate agents, and people interested in selling their homes.\nAnswer questions related to home selling, HomeLight services, Buy Before You Sell, offers, and other customer inquiries.\nProvide timely and thoughtful support through email and CRM-based support tickets.\nTroubleshoot basic account and software-related issues, including password resets and agent account support.\nComplete other customer and agent support tasks as needed.\nDocument interactions and maintain accurate information in our CRM and support systems.\nDeliver a consistently professional, empathetic, and \"white glove\" customer experience.\nWhat you Bring\nExcellent phone communication skills - you are comfortable spending several hours a day on the phone and communicating with a wide variety of people.\nStrong customer service and written communication skills.\nA genuine customer-first mindset and the ability to provide a high-touch, \"white glove\" experience.\nExperience working with HubSpot, CRM, customer support, or ticketing software.\nAbility to stay calm, professional, and helpful when handling difficult, unexpected, or high-volume inquiries.\nStrong organization and attention to detail.\nLet’s chat!","description_format":"text","description_chars":2565,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Residential Real Estate","Real Estate Brokerage"],"lifecycle":[{"event":"open","at":"2026-09-10T04:37:57Z"},{"event":"close","at":"2026-09-14T20:32:25Z"},{"event":"reopen","at":"2026-09-24T20:28:00Z"},{"event":"close","at":"2026-09-28T02:21:38Z"},{"event":"reopen","at":"2026-09-29T02:34:23Z"},{"event":"close","at":"2026-10-01T05:48:49Z"},{"event":"reopen","at":"2026-10-03T10:56:12Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.325,"p_room":0.75,"age_days":23,"expected_fill_days":26,"reasons":["conf:2","repost:3","win:late"],"computed_at":"2026-10-04T02:04:03Z"},"pay":null,"html_url":"https://alion.io/job/light-blog-inbound-support-coordinator","json_url":"https://alion.io/job/light-blog-inbound-support-coordinator.json","meta":{"generated_at":"2026-10-04T02:04:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2830,"day_limit":5000,"remaining_today":2170,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}