{"id":3829253,"url":"https://alion.io/job/light-edge-support-technician-night-shift","title":"Support Technician (Night Shift)","company":{"id":678669,"name":"Light Edge","domain":"lightedge.com","url":"https://alion.io/company/lightedge","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chaska, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25,"max":29,"currency":"USD","period":"hour","gross":null,"usd_annual":58000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apache HTTP Server","optional":false},{"name":"DNS","optional":false},{"name":"FortiGate","optional":false},{"name":"Hyper-V","optional":false},{"name":"Linux","optional":false},{"name":"MongoDB","optional":false},{"name":"MS SQL","optional":false},{"name":"MySQL","optional":false},{"name":"ServiceNow","optional":false},{"name":"Unix","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-05T16:10:49Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-08T11:02:33Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"The Support Technician is responsible for the initial administration and troubleshooting for inbound customer requests and issues for Lightedge managed services and internal IT infrastructure supporting those services. This is a cross functional role across multiple infrastructure platforms for virtualization, backup and recovery, network and firewall, and storage. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments.\nIf you are someone who wants to join a rapidly growing team and impact change, while constantly expanding your technical knowledge, aptitude, and exposure, this is a fantastic opportunity for you!\nResponsibilities\nFollow and respond to Triage team issue and request assignment and escalation closely within Service Level Agreements (SLA)\nEngage with Lightedge customers on the phone, in person, virtual meetings, and through the customer portal and ServiceNow to resolve issues and requests\nInstall hardware upgrades and parts replacements into existing equipment\nSupport complex customer environments utilizing a variety of IT Cloud infrastructure platforms and technologies\nPerform Network, Operating System, SAN Storage, Backup, Firewall, DNS, Hardware, Server, and Virtual Machine support and management tasks for Lightedge managed customers and internal systems\nCreate and update internal documentation of procedures, solutions to common problems, and customer-facing support materials\nMaintain Data Center facility access for Lightedge employees and customers following the defined processes\nAccurately and professionally document all communication with customers as initial response, regular updates, and resolution notes within SLAs\nEscalate to other teams per procedure following and maintaining SLAs\nPartner with the Lightedge Training department in recommending additions or modifications to existing technician and engineer training programs\nExpand and maintain technical knowledge needed to support rapidly changing technical needs of customers. Continue as a lifelong learner through multiple training opportunities\nProvide after-hours support as part of an operations on-call rotation to maintain high availability of services\nRequirements\n3-5 years of experience in a technical support role with a focus on system administration or networking\nIntermediate knowledge supporting and administering in some of these areas:\nIBM i, Windows, Unix, and/or Linux server Operating Systems\nIBM operations for scheduled jobs and tasks\nVirtualization technologies (VMware, Nutanix AHV, or HyperV)\nServer hardware (Dell, HPE, Lenovo, etc)\nLAN/WAN Networks (Cisco, Juniper, Arista, etc)\nFirewalls (Palo Alto, Fortigate, Cisco ASA, etc)\nWeb services (Apache, IIS, etc)\nDatabases (MySQL, MS SQL, Mongo, etc)\nIPSEC and SSL VPN\nLoad Balancers (F5, NSX, etc)\nExcellent written and verbal communication skills\nProblem solving skills and the ability to prioritize\nCustomer service\nPossess the ability to comprehend and execute documented escalation procedures under pressure","description_format":"text","description_chars":3141,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Cloud Platforms (IaaS & PaaS)"],"lifecycle":[{"event":"open","at":"2026-11-05T19:04:52Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":40,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":58000,"is_top_pay":false},"html_url":"https://alion.io/job/light-edge-support-technician-night-shift","json_url":"https://alion.io/job/light-edge-support-technician-night-shift.json","meta":{"generated_at":"2026-11-08T13:43:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29103,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678669},"rest":"https://alion.io/mcp/rest/get_company?id=678669"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flight-edge-support-technician-night-shift"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flight-edge-support-technician-night-shift"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flight-edge-support-technician-night-shift"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/light-edge-support-technician-night-shift\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flight-edge-support-technician-night-shift"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3829253}},{"tool":"search_jobs","arguments":{"company":"lightedge.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3829253},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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