{"id":2048490,"url":"https://alion.io/job/light-wonder-client-service-manager","title":"Client Service Manager","company":{"id":1846829,"name":"Light & Wonder","domain":"lnw.com","url":"https://alion.io/company/lnw-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Las Vegas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":58000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":5731},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T20:49:56Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T13:24:10Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Gaming:\nWelcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.\nPosition Summary\nThe Client Service Manager is responsible for the coordination and monitoring necessary to ensure that tables projects (deployments, expansions, and upgrades) are successfully executed to the expectations of the customer. The CSM works with sales, product support, field service, PMO, scheduling, production, and customer IT and floor personnel to ensure alignment on timelines and deliverables and proper tracking of issues required to remove any barriers to successful delivery.\nJob Summary:\nThe Client Service Manager will maintain tracking of in progress projects and status and convene calls of appropriate business or customer organizations as needed. The CSM will produce documentation needed to record status, issues, owners, timing and resolution of key issues to keep projects on track. The CSM will debrief with customers and sales partners to gain feedback on completed projects to track success, issues, concerns or opportunities.\nOutcomes:\nThe key objectives for Client Service Manager role are communication of pending projects and their status, alignment on goals and progress towards them, resolution of issues in a timely manner to minimize project risk, tracking of results of completed projects to understand level of satisfaction and any opportunities to improve.\nEssential Job Functions:\nDevelops and implements policies and practices for client installations, including access management, data mapping and transfer, process documentation, testing and troubleshooting and client training.\nMay directly lead the largest or most-complex client implementations.\nResponsible for high-level relationship management with clients.\nServes as the primary management contact and client liaison during delivery of a professional services engagement or an outsourced solution.\nStrategically focused and responsible for client satisfaction, maintaining client communication and the overall management of the client relationship.\nDrives team to execute on contract terms and conditions and works with the delivery managers to ensure on-time delivery of projects that support the client’s business.\nTypically involves extensive interaction with sales, systems engineering, product development and other members of cross-functional teams.\nProject management skills, rather than technical skills, are key, but a strong technical background is often required to manage competing interests.\nAny other duties assigned\nQualifications\nQualifications:\nThese attributes are required unless otherwise specified as preferred.\nEducation\nBachelors degree in related field\nPMP certification is a plus\nRelated Experience\nYears of experience 2 to 5 years\nProject management in the gaming industry\nExcellent client-facing and internal communication skills\nExcellent written and verbal communication skills\nSolid organizational skills including attention to detail and multi-tasking skills\nKnowledge, Skills and Abilities:\nSuperior written and verbal communication skills.\nExcellent presentation skills.\nStrong interpersonal and listening skills.\nDisciplined, highly organized and detail-oriented.\nAbility to multi-task and be effective in a fast-paced environment.\nCommitment to Teamwork.\nCustomer-focused and highly driven.\nIntermediate knowledge of Microsoft Suite including MS Project, Visio.\nAbility to manage issues requiring problem resolution and conflict management.\nAbility to obtain gaming licenses in various jurisdictions\nDriver’s license required\nPhysical Requirements:\nThe physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.\nWork Conditions:\nThe work conditions are representative and typical of similar jobs in comparable organizations.\nLocation: Las Vegas\nWork hours may vary\nLight & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.","description_format":"text","description_chars":4856,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Gaming","iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-10-07T20:49:56Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 11 · green card filings: 3","filings_12m":11,"filings_prev_12m":12,"green_card_filings_12m":3,"median_offered_wage_usd":140714,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":31,"reasons":["conf:0","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/light-wonder-client-service-manager","json_url":"https://alion.io/job/light-wonder-client-service-manager.json","meta":{"generated_at":"2026-10-12T16:09:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25800,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1846829},"rest":"https://alion.io/mcp/rest/get_company?id=1846829"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flight-wonder-client-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flight-wonder-client-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flight-wonder-client-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/light-wonder-client-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flight-wonder-client-service-manager"}]}