{"id":3350704,"url":"https://alion.io/job/light-wonder-field-service-tech-ii","title":"Field Service Tech II","company":{"id":1846829,"name":"Light & Wonder","domain":"lnw.com","url":"https://alion.io/company/lnw-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":17,"ghost_share":0,"stale_share":0.824,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25,"max":26,"currency":"USD","period":"hour","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-27T18:29:40Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-06T12:40:27Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Gaming:\nWelcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.\nPosition Summary\nIdeal candidate will be located near the Nashua, NH area and region.\nAre you ready to level up your career? At Light & Wonder, we are committed to making the best games in the world. We are looking for smart, passionate, and creative people to join our team and help us transform the gaming world. We are a global, industry-leading gaming technology company that embraces challenge, fosters an inclusive culture, values integrity, innovation and winning, and is committed to developing and supporting its people. As a member of our award-winning Field Service team, you will be instrumental in installing, maintaining and troubleshooting our award-winning games at our customer sites. If you are ready to play… come join us and let’s make games!\nIn this Customer facing role you will....\nPerform Preventative maintenance on EGM’s (Electronic Gaming Machines), ETG’s (Electronic Table Games), and equipment, keeping in accordance with Gaming Commission and company standards and specifications.\nEnsure proper operations of the EGM’s, and ETG’s via diagnostic tests, software settings, and functional testing\nNavigate Management Terminal (MT) daily to verify EGM’s status\nWhere applicable, assemble and prepare accessories for installations per change order.\nComplete accurate Incident Reports in accordance with the Gaming Commission and company standards \nComplete required maintenance records in a clear and precise manner\nComplete detailed daily/weekly tech logs\nAdhere to L&W's Field Service established standards, policies, and procedures\nFollow L&W's safety procedures (vehicle safety, loading games, ladder use, and electricity)\nEnsures all tools and equipment used are kept in proper, safe, and working condition\nStay current with all Light & Wonder Field Advisories and eLearning\nReview customer issues with management, and technical lead as they arise\nQualifications\nQualifications:\nMust be at least 21 years of age, maintain a valid driver’s license, and be able to obtain and maintain gaming licenses as required\nOne year experience in the assembly, testing, and repair of electronic gaming devices, or six months experience and related gaming school certificate of completion, or equivalent.\nPerform basic troubleshooting techniques in isolating and correcting problems down to an assembly level\nBasic knowledge of electricity, electronics, and mechanics of gaming type devices\nBasic understanding of network communication, and network troubleshooting\nMust be able to lift and carry 50 lbs. on a regular basis for short distances\nTransport heavy equipment using proper moving devices\nDemonstrate safe and proper use of hand tools and power tools\nBasic knowledge of PC operation, and security risks relating to PC operation\nBasic Microsoft Office skills (Outlook, Word, Excel, and Power Point)\nAbility to read and understand Light & Wonder schematics and service manuals\nAble to prepare conversion projects or installations with limited or no supervision\nAbility to maintain good customer relations, both internally and externally\nBasic knowledge of current Light & Wonder gaming devices to the assembly level\nGood problem-solving skills\nTravel requirements may include working at other facilities within our department\nPay:\nThe pay range for this role is $25.00 - $26.00 per hour, with eligibility to receive other supplemental earnings such as over-time. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, experience, specific work geography, as well as internal equity and alignment with market data.\nAs a member of the L&W team, you will be eligible for company sponsored benefits that include healthcare, dental, vision, paid vacation, a generous 401(k) plan, tuition assistance, and much more.\nEducation:\nHigh school diploma or equivalent.\nCollege level electronics training helpful.\nWork Conditions: The working conditions are representative and typical of similar jobs in comparable organizations.\nLight & Wonder Corporation and its affiliates are engaged in highly regulated gaming and lottery businesses. As a result, certain Light & Wonder may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.\nThis job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.\nLight & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. 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