{"id":2874053,"url":"https://alion.io/job/light-wonder-operations-trainer","title":"Operations Trainer","company":{"id":1846829,"name":"Light & Wonder","domain":"lnw.com","url":"https://alion.io/company/lnw-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Education","role_family":"Education","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Las Vegas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":89000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":519},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-21T09:04:37Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Gaming:\nWelcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.\nPosition Summary\nThe Service Operations Trainer is responsible for advancing field service performance by ensuring the effective adoption of new products, workflow software, and service processes. This role partners closely with instructional design, Salesforce Support, product, and technical teams to deliver high-quality training, lead change management efforts, and drive continuous process improvement. Through expert facilitation, technical evaluation, and stakeholder collaboration, the Service Operations Trainer enables consistent execution, operational efficiency, and sustained business results.\nJob Summary:\nThis position exists to ensure that technical innovations, process enhancements, and Salesforce workflows are successfully translated into day-to-day field service operations. The Service Operations Trainer serves as a critical link between development teams and field service personnel, ensuring readiness, competency, and alignment as the organization evolves.\nOutcomes:\nImproving productivity and quality through effective skill transfer and retention\nReducing operational variability by standardizing workflow processes across field service\nAccelerating adoption of new products and software through hands-on training and change management\nEnhancing customer experience by ensuring technicians are competent, confident, and efficient\nSupporting scalability and growth by enabling a workforce that adapts quickly to change\nEssential Job Functions:\nPlays a critical role in driving change management related to any changes in standard operating procedures, Frequently Asked Questions, and owning communications.\nFunctions as a dotted line contributor to the Salesforce Support team, with a goal of identifying continuous improvement enhancements and ways to improve communicating change.\nFunctions as a Salesforce business subject matter expert related to initiatives, projects, etc.\nResponsible for all Salesforce new hire training.\nLeads recurring subject matter expert meetings with field service leadership.\nActs as a liaison between field service, product development, and technical teams\nInfluences outcomes before launch by contributing to product reviews, software testing, and workflow design\nCombines instruction, process improvement, and technology enablement into one integrated role\nActively assesses competency and identifies continuous improvement opportunities-not just delivers training\nPartner with instructional designers to create engaging training programs that enhance retention and transfer.\nLead live in-person training and web-based training sessions to internal clients.\nIdentifies opportunities for continuous process improvement within field service.\nAssess service technician competency of workflow software.\nContributes to testing and development of workflow software.\nOversees change management communications pertaining to software enhancements and changes in process to field service.\nRemains knowledgeable of new products and services.\nSupports technical product training across product lines as needed.\nAny other duties assigned.\nQualifications\nQualifications:\nThese attributes are required unless otherwise specified as preferred.\nBachelor's degree in related field or equivalent experience.\n3+ years of experience of dedicated training, teaching, or related experience.\nValid gaming card and/or the ability to obtain required jurisdictional licenses.\nMust be at least 21 years of age, as required by law. Experience with change management and continuous improvement methodology.\nLean Six Sigma experience preferred.\nCasino operations and gaming experience preferred.\nKnowledge, Skills and Abilities:\nAwareness of emerging technologies and learning innovations relevant to technical training and performance improvement.\nStrong facilitation and presentation skills for both in-person and virtual training environments.\nAnalytical skills to assess technician competency, identify performance gaps, and recommend improvement actions.\nEffective collaboration and stakeholder management skills across technical, product, instructional design, and field service teams.\nStrong written communication skills for developing training materials, documentation, and change communications.\nProblem-solving skills with a continuous improvement mindset\nPhysical Requirements:\nAbility to sit, stand, and move within an office, training, or classroom environment for extended periods.\nAbility to operate standard office equipment, including computers, keyboards, monitors, phones, and audio-visual training tools.\nAbility to lift and carry training materials or equipment up to 25 pounds on an\nWork Conditions:\nPrimarily office-based with time spent in training rooms, conference spaces, or virtual learning environments.\nRegular business hours with extended hours primarily based on initiative/project need to support content creation, training schedules, product launches, or system deployments.\nInteraction with cross-functional teams including field service, technical, product development, and leadership stakeholders.\nFast-paced environment requiring adaptability to evolving products, technologies, and processes.\nLight & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. 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