{"id":3604580,"url":"https://alion.io/job/light-wonder-order-management-specialist","title":"Order Management Specialist","company":{"id":1846829,"name":"Light & Wonder","domain":"lnw.com","url":"https://alion.io/company/lnw-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":19,"ghost_share":0,"stale_share":0.632,"repost_share":0.053,"time_to_fill_p50_days":25,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manchester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Smartsheet","optional":false}],"status":"live","first_seen_at":"2026-11-02T11:09:38Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-14T12:53:13Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Gaming:\nWelcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.\nPosition Summary\nAs an Order Management Specialist, you’ll be at the heart of the customer order journey, helping take orders from initial quote right through to production, shipping and delivery.\nYou’ll work closely with Sales, customers and teams across the business to keep orders moving. This includes coordinating contracts and documentation, tracking orders and key milestones, resolving issues and ensuring everyone has the information they need.\nIf you thrive in a busy environment, can balance competing priorities and work effectively across teams to achieve results, this could be a great fit.\nWe're looking for people who share our values:\n Dare to be Bold - We bring courage to work every day and aim for the extraordinary.\nUphold Integrity - We act with accountability, respect, and honesty in everything we do.\nNever Settle - We continuously challenge ourselves to improve and innovate.\nCelebrate Perspectives - We value diverse thinking and different viewpoints.\nWin as a Team - We support one another and succeed together\nWhat You'll Do\nSupport Sales and customers throughout the order journey, from initial quote through to delivery.\nPrepare and coordinate quotes, contracts, amendments and supporting documentation, including shipping documents, configuration sheets and conversion request forms.\nCoordinate product and contract changes with Account Managers, keeping install-base records accurate.\nCheck order documentation for accuracy and release orders into production on time.\nTrack orders, deliveries and key milestones-including live, removal and conversion dates-resolving or escalating risks to customer timelines.\nMaintain clear contract, sales-order and pipeline trackers, giving stakeholders an accurate view of progress, risks and next steps.\nWork across Sales, Compliance, Finance, Legal, Production, Shipping and Field Service to resolve issues and keep orders moving.\nCoordinate shipping documentation and monitor orders through to delivery.\nCheck compliance and customer payment status, support billing enquiries and liaise with Finance where needed.\nManage machine-movement tracking and associated orders using Smartsheet.\nCommunicate directly with customers and provide clear updates during order and contract meetings.\nMaintain accurate documentation to support internal and external audit requirements.\nCoordinate the creation and setup of new customer venues and sites, from approved request through to operational readiness.\nKeep customer site records accurate, including customer details and relevant contact information.\nIdentify opportunities to simplify and improve order-management processes.\nWhat You'll Bring\nExcellent attention to detail when handling orders, contracts and customer documentation.\nStrong communication and stakeholder-management skills, with confidence working across teams and functions.\nA proactive, practical approach to solving problems and removing obstacles.\nExperience coordinating projects, orders or processes involving multiple stakeholders.\nThe ability to track progress and present information clearly, so others can quickly understand the current position.\nConfidence using Microsoft Office and working with business systems and data.\nA customer-focused mindset and an understanding of how clear, professional communication creates a positive customer experience.\nA continuous-improvement mindset, with the curiosity to challenge existing processes and find better ways of working.\nundefined\nBonus points if you have\nFamiliarity with contracts, shipping, logistics or production processes.\nProficiency with tools such as Excel, Tableau or Smartsheet.\nKnowledge of ERP systems such as Oracle.\nExperience working across Compliance, Finance, Legal, Operations or Supply Chain.\nQualifications\nA background in order management, sales operations, commercial coordination or project coordination.\nHow You'll Grow\nBuild your expertise across the full order lifecycle, from quote through to customer delivery.\nDevelop your project management, problem-solving and stakeholder management skills.\nTake ownership of more complex orders and help improve how we work and deliver for our customers.\nWhat We Can Offer You\nAnnual performance bonus\n25 days' holiday plus bank holidays\n1 day paid leave to work on charitable projects\n1 day paid for personal celebration e.g. birthdays\nHalf Day for Health, encouraging you to take time away for you and your wellbeing\nUp to 8% employer pension contributions\n A reward platform offering cycle to work, shopping and lifestyle discounts/cashback\nRemote GP access alongside a wellbeing platform\n Private Medical Insurance\n Elective benefits including Tastecard, travel insurance, dental insurance and Give As You Earn\nEmployee Assistance Programme (EAP)\nA collaborative studio culture with regular social events, team nights out, and board-game evenings\nPlease note, we are unable to sponsor visas at this time. If you require visa sponsorship now or in the future, we will not be able to progress with your application.\nThis job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of the role. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.","description_format":"text","description_chars":5532,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-11-02T11:09:38Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.618,"p_room":0.9,"age_days":11,"expected_fill_days":25,"reasons":["conf:7","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/light-wonder-order-management-specialist","json_url":"https://alion.io/job/light-wonder-order-management-specialist.json","meta":{"generated_at":"2026-11-14T22:47:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30086,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1846829},"rest":"https://alion.io/mcp/rest/get_company?id=1846829"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flight-wonder-order-management-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flight-wonder-order-management-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flight-wonder-order-management-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/light-wonder-order-management-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flight-wonder-order-management-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3604580}},{"tool":"search_jobs","arguments":{"company":"lnw.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3604580},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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