{"id":2874046,"url":"https://alion.io/job/light-wonder-technical-account-manager","title":"Technical Account Manager","company":{"id":1846829,"name":"Light & Wonder","domain":"lnw.com","url":"https://alion.io/company/lnw-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quebec, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":107000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":17},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Go","optional":false},{"name":"Rest API","optional":false}],"status":"live","first_seen_at":"2026-10-19T20:45:38Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-20T01:19:31Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"iGaming:\nIf it’s iGaming, we know a thing or two. At Light & Wonder, It’s all about the games, and our digital team leads the global iGaming market, providing jaw-dropping content and innovative software that powers the world's most successful online gaming providers.\nPosition Summary\nAbout Light & Wonder\nLight & Wonder is the global leader in cross-platform games and entertainment. The company brings together over 5,000 employees from six continents to connect content between land-based and digital channels with unmatched technology and distribution. Guided by a culture that values daring teamwork and creativity, Light & Wonder builds new worlds of play, developing game experiences loved by players around the globe. The company's Infinity platform powers the largest digital-gaming network in the industry. Light & Wonder is committed to the highest standards of integrity, from promoting player responsibility to implementing sustainable practices. To learn more, visit lnw.com.\nAbout the Role\nWe are looking for a Technical Account Manager (TAM), based in our Montreal office, to help our operators gain maximum value and service from Light & Wonder's Infinity platform.\nThis role supports the technical success and operational health of our operator integrations across the platform, covering backend services (wallet and API integrations), frontend integration requirements (game launcher and client management), and platform features such as promotions and jackpot services.\nThe TAM acts as a trusted technical advisor and the voice of the customer, making sure operator needs, constraints, and risks are clearly understood and addressed within Light & Wonder.\nThis is not a sales role. It is a customer-facing technical leadership role focused on adoption, stability, and long-term platform success.\nKey Responsibilities\nCustomer Technical Leadership\nAct as the primary technical liaison between operators and Light & Wonder.\nRepresent operator needs internally, driving alignment across Product, Engineering, and Operations.\nLead clear, structured discussions with operator stakeholders, including senior leadership, on:Integration approach\nTechnical trade-offs\nIncidents and operational risks\nPlatform capabilities and constraints\n\nPlatform Adoption and Value Realization\nSupport operators in adopting and effectively using Infinity platform features, including:Wallet and API integrations (WAPI / SAPI)\nGame launch and frontend integration\nPromotions, including free rounds and credit-based features\nJackpot configurations\n\nHelp define and execute operator success strategies that maximize platform utilization and value.\nOperational Health and Risk Management\nProactively monitor and manage the technical health of operator integrations.\nIdentify risks early, such as integration gaps, operational issues, and regulatory constraints, and drive mitigation actions.\nAct as the escalation point for complex issues, coordinating with:Integration Engineers\nOperations Support\nProduct and Engineering teams\n\nIntegration Support and Guidance\nProvide technical guidance and best practices across the integration lifecycle:Onboarding\nStaging validation\nGo-live readiness\nPost-go-live stability\n\nSupport structured troubleshooting and make sure issues are resolved efficiently, with clear ownership and supporting evidence.\nCustomer Relationship and Advocacy\nBuild strong, trust-based relationships with operator technical and product teams.\nDevelop a deep understanding of operator business drivers, operational models, and technical constraints.\nTranslate customer feedback into actionable insights for internal teams.\nQualifications\nThree or more years of experience in a technical role, including experience working directly with external customers or clients.\nHands-on experience integrating or supporting REST/HTTP APIs, including reading API specifications, tracing request and response flows, and diagnosing failures from logs.\nDemonstrated ability to run structured troubleshooting on live systems: isolating a problem, gathering evidence, and driving an issue to resolution across multiple teams.\nExperience acting as an escalation point for production issues, including communicating status and impact to external stakeholders during an incident.\nProfessional verbal and written communication skills, including presenting technical material to audiences that include one or more senior decision-makers.\nExperience working with distributed teams and external partners across multiple time zones.\nBachelor's degree in Computer Science, Mathematics, or a related discipline, or equivalent practical experience.\nPreferred Qualifications\nExperience in iGaming or another regulated industry, such as payments or financial services.\nFamiliarity with player wallet or transactional API integration models.\nUnderstanding of how regulatory and territory restrictions shape a technical integration.\nAbility to influence and align teams without direct authority.\nA commitment to excellence through continuous process improvement.\nPhysical Requirements\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, and use their hands to operate a computer, and must have specific vision abilities including close and distance vision and the ability to adjust focus while working with computer and business equipment.","description_format":"text","description_chars":5638,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-10-19T20:45:38Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":31,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-10-20T05:19:22Z"},"pay":null,"html_url":"https://alion.io/job/light-wonder-technical-account-manager","json_url":"https://alion.io/job/light-wonder-technical-account-manager.json","meta":{"generated_at":"2026-10-20T05:19:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5857,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1846829},"rest":"https://alion.io/mcp/rest/get_company?id=1846829"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flight-wonder-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flight-wonder-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flight-wonder-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/light-wonder-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flight-wonder-technical-account-manager"}]}