{"id":3838799,"url":"https://alion.io/job/lightcast-client-success-associate-1104","title":"Client Success Associate - 1104","company":{"id":4679,"name":"Lightcast","domain":"lightcast.io","url":"https://alion.io/company/lightcast","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Moscow, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-05T21:46:58Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-09T07:07:09Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"As a Customer Success Associate, you will build strong client relationships, support product adoption, and help ensure an exceptional customer experience. This is a great opportunity for an entry-level professional who is eager to gain hands-on experience in customer success, SaaS, and labor market analytics. By understanding client needs and delivering thoughtful, responsive support, you will help organizations leverage our labor market insights to make informed workforce decisions and achieve their goals.\nMajor Responsbilities:\nServe as the primary point of contact for assigned clients, build strong relationships, and ensure a positive customer experience.\nPartner with Sales, Product, and Support teams to deliver seamless client engagement and drive successful outcomes.\nLead client onboarding activities, including product implementation, training, and adoption of best practices.\nProactively engage customers to understand business objectives, address challenges, and identify opportunities to expand value.\nMonitor account health and usage trends, leveraging data to provide strategic recommendations and drive customer success.\nFacilitate training sessions, product demonstrations, and webinars to increase product knowledge and utilization.\nRespond to customer inquiries, coordinate issue resolution, and ensure timely follow-up on client needs.\nCapture and communicate customer feedback, insights, and enhancement requests to support product innovation and continuous improvement.\nPrepare and deliver business reviews and performance reports that demonstrate value, outcomes, and ROI.\nEducation and Experience:\n1+ years of experience in customer success, account management, client services, or other customer-facing roles, preferably within a SaaS, technology, or data-driven environment.\nExperience using CRM platforms (e.g., Salesforce) and business productivity tools; familiarity with HR technology, workforce solutions, or analytics platforms is a plus.\nExceptional verbal and written communication skills, with the ability to translate complex concepts into clear, actionable guidance for diverse audiences.\nStrong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.\nAnalytical mindset with the ability to interpret data, identify trends, and provide meaningful recommendations to clients.\nCustomer-focused, proactive, and solution-oriented, with a passion for helping clients achieve their goals.\nAbility to collaborate across teams and build effective relationships with internal stakeholders and external customers.","description_format":"text","description_chars":2609,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Providers & Datasets","Market Research"],"lifecycle":[{"event":"open","at":"2026-11-05T21:56:39Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":44,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/lightcast-client-success-associate-1104","json_url":"https://alion.io/job/lightcast-client-success-associate-1104.json","meta":{"generated_at":"2026-11-09T09:56:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10012,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4679},"rest":"https://alion.io/mcp/rest/get_company?id=4679"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flightcast-client-success-associate-1104"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flightcast-client-success-associate-1104"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flightcast-client-success-associate-1104"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lightcast-client-success-associate-1104\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flightcast-client-success-associate-1104"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3838799}},{"tool":"search_jobs","arguments":{"company":"lightcast.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3838799},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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