{"id":2638923,"url":"https://alion.io/job/lighthouse-lab-services-account-manager-lmsi-llc-dba-lighthouse-lab-services","title":"Account Manager - LMSI, LLC dba Lighthouse Lab Services","company":{"id":3196911,"name":"Lighthouse Lab Services","domain":"lighthouselabservices.com","url":"https://alion.io/company/lighthouselabservices","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":22,"max":24,"currency":"USD","period":"hour","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T18:11:44Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-11-04T13:33:45Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Account Manager\nRemote | Travel (5-10%)\n$22-24 per hour + Quarterly Bonus Plan\nFull-time + Benefits\nLighthouse Lab Services helps organizations build, operate, optimize, and grow high-performing laboratories. We value collaboration, community, quality, and innovation, and we’re committed to delivering exceptional service to our clients and patients ultimately impacted by our work.\nOur Account Managers serve as the primary relationship owners and first points of contact for an assigned portfolio of clients. They are responsible for delivering a consistent, proactive, and high-quality client experience while serving as the face of Lighthouse Lab Services (LLS) for key clients.\nThis role may include periodic onsite visits, delivering client presentations, preparing formal reports, and providing day-to-day client support. Account Managers also serve as the primary client-facing coordinators for significant issues, concerns, and escalations, ensuring clear ownership, timelines, communication, and follow-up while engaging the appropriate internal subject matter experts.\nWhat You'll DoServe as the primary relationship owner and trusted point of contact for an assigned portfolio of clients.\nBuild strong relationships with key client stakeholders and develop a deep understanding of their business, operations, and service needs.\nServe as the primary client-facing coordinator for significant issues, concerns, and escalations, establishing clear ownership, timelines, and follow-up while engaging the appropriate internal subject matter experts.\nProactively manage client satisfaction and retention by identifying risks, addressing concerns, and coordinating solutions with internal teams.\nLead client communications during issues or escalations and ensure concerns are resolved effectively.\nConduct regular client check-ins, business reviews, and occasional onsite visits.\nIdentify opportunities to grow existing client relationships through cross-selling and upselling additional Lighthouse Lab Services solutions and services.\nPartner with Sales, Operations, and leadership to support account renewals, expansions, and new service opportunities.\nMaintain accurate client information, account activity, and key business details in company systems.\nWhat We're Looking ForBachelor’s degree preferred, or equivalent professional experience.\nAt least 2 years of experience in account management, customer success, healthcare, laboratory services, healthcare consulting, or another client-facing environment preferred.\nStrong written, verbal, and presentation skills with the ability to build trusted relationships with stakeholders at all levels.\nA client-focused mindset with strong attention to detail and a proactive approach to problem-solving and conflict resolution.\nConfidence to ask questions, identify underlying needs, and constructively challenge clients and internal teams when appropriate.\nAbility to manage multiple priorities and projects while maintaining professionalism and composure.\nStrong analytical and critical-thinking skills with the ability to synthesize information and make recommendations that support client satisfaction, retention, and growth.\nStrong organizational skills and sound judgment, with the ability to balance client advocacy with company objectives.\nWhy Join Lighthouse?\n$22-24 per hour + Quarterly Bonus Plan\nDay 1 Benefits: Medical, dental, and vision coverage\n15 days Paid Time Off to start (vacation and sick days)\n10 Paid Holidays\n401(k) retirement plan with up to 4% Company match\nCompany-paid Life + AD&D, Short- and Long-Term Disability\nPaid Volunteer Time Off\nPartially Paid Medical Leave / Paid Parental Leave\nEqual Employment Opportunity:\nIt is the policy of Lighthouse Lab Services to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status regarding public assistance, veteran status, or any other characteristic protected by federal, state or local law. Lighthouse Lab Services is committed to working and providing reasonable accommodation to individuals of all abilities, including persons with disabilities. If at any time during the application process, you need accommodation, please contact  for assistance.\nLighthouse Lab Services | 800-838-0602 | lighthouselabservices.com","description_format":"text","description_chars":4513,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T18:11:44Z"}],"visa":[],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.866,"p_room":0.9,"age_days":19,"expected_fill_days":30,"reasons":["conf:3","velocity","win:mid","comp:junior"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":48000,"is_top_pay":false},"html_url":"https://alion.io/job/lighthouse-lab-services-account-manager-lmsi-llc-dba-lighthouse-lab-services","json_url":"https://alion.io/job/lighthouse-lab-services-account-manager-lmsi-llc-dba-lighthouse-lab-services.json","meta":{"generated_at":"2026-11-04T23:30:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":674,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3196911},"rest":"https://alion.io/mcp/rest/get_company?id=3196911"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flighthouse-lab-services-account-manager-lmsi-llc-dba-lighthouse-lab-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flighthouse-lab-services-account-manager-lmsi-llc-dba-lighthouse-lab-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flighthouse-lab-services-account-manager-lmsi-llc-dba-lighthouse-lab-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lighthouse-lab-services-account-manager-lmsi-llc-dba-lighthouse-lab-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flighthouse-lab-services-account-manager-lmsi-llc-dba-lighthouse-lab-services"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2638923}},{"tool":"search_jobs","arguments":{"company":"lighthouselabservices.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2638923},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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