{"id":3419112,"url":"https://alion.io/job/lighthouse-legal-services-technical-analyst-ap-2","title":"Technical Analyst AP","company":{"id":179516,"name":"Lighthouse Legal Services","domain":"lighthouseglobal.com","url":"https://alion.io/company/lighthouse-3","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"Lighthouse","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"VMWare","optional":false}],"status":"closed","first_seen_at":"2026-10-28T20:24:24Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-31T22:48:59Z","board_verified":false,"closed_at":"2026-10-31T22:48:59Z","days_open":3,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":2},"description":"What is special about Lighthouse?\nLighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together.\nWhat’s unique about this role?\nThe Technical Analyst will provide 24x7 global (US/UK/India) IT support for our hardware and software used in production, manage/deliver content and services to technology teams and other departments in the organization.\nWhat will this person do?\nProvide Tier I/II support to end users with exceptional customer service skills.\nAnswer, evaluate and prioritize service requests via chat, email and in person for users. Provides regular and timely updates to customers.\nPerform move/add/change tasks for desktop/laptop hardware and software systems.\nMeet SLA requirements for problem resolution. \nLog and track issues in our service management tools.\nBuild/deploy, patch and support end user desktops, laptops, mobile devices, and other related equipment.\nMaintain accurate inventory of computer hardware and software assets related to the service desk function.\nMaintain key performance metrics related to Tier I/II support functions.\nManage vendor repair and returns of defective equipment as necessary.\nLearn eDiscovery applications to assist with support across the organization.\nMaintain best practices on security for supported applications.\nKeep manager and other team members informed of trends, delays or complications that arise during the normal course of work.\nCollaborate with other IT team members as needed.\nParticipate in creation and maintenance of IT standards and procedures.\nParticipate in on call shift rotations periodically (including evenings and weekends).\nPerform other related duties as assigned.\nBring your passion and together we will shine. It would also be great if you have the following:\nB.S. in Computer Science or a related field.\n1 to 3 years of previous service desk/end user support experience in a corporate environment.\nHands-on experience servicing/troubleshooting desktops, laptops, printers, mobile devices, and other peripherals.\nExperience supporting Microsoft Office, Office 365 administration and other application software.\nDemonstrated ability to build, maintain and support workstation images.\nDemonstrated ability to work with vendors to procure, inventory, repair, and manage computing assets.\nExperience managing remote desktop, Citrix/VMware View/Cloud PC environments.\nAbility to effectively collaborate within an IT team with shared responsibilities.\nWorking/practical knowledge of IP networking principles\nWorking/practical knowledge of Active Directory, Exchange, and SharePoint\nWilling to be on-call for occasional night and/or weekend support. \nPrefer Microsoft certifications commensurate with position.\nITIL V3 certification desired\nExperience with Service Now\nWork Environment and Physical Demands\nDuties are performed in a typical office environment while at a desk or computer table.\nDuties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.\nDuties may require being on call periodically and working outside normal working hours (evenings and weekends).\nLighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are!\nAs a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients and our people do what they do best-shine.\nThis position will work for and be employed by Lighthouse's India subsidiary, which is an independent company located in India.","description_format":"text","description_chars":4252,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services","Legal Software"],"lifecycle":[{"event":"open","at":"2026-10-28T20:24:24Z"},{"event":"close","at":"2026-10-31T22:48:59Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/lighthouse-legal-services-technical-analyst-ap-2","json_url":"https://alion.io/job/lighthouse-legal-services-technical-analyst-ap-2.json","meta":{"generated_at":"2026-11-04T02:06:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3176,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179516},"rest":"https://alion.io/mcp/rest/get_company?id=179516"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flighthouse-legal-services-technical-analyst-ap-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flighthouse-legal-services-technical-analyst-ap-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flighthouse-legal-services-technical-analyst-ap-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lighthouse-legal-services-technical-analyst-ap-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flighthouse-legal-services-technical-analyst-ap-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3419112}},{"tool":"search_jobs","arguments":{"company":"lighthouseglobal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3419112},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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