{"id":78294,"url":"https://alion.io/job/lighthouse-technical-account-manager","title":"Technical Account Manager","company":{"id":54385,"name":"Lighthouse","domain":"mylighthouse.com","url":"https://alion.io/company/lighthouse","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":118000,"max_usd":231000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":914},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Edge AI","optional":false},{"name":"Lighthouse","optional":false}],"status":"live","first_seen_at":"2026-08-05T15:35:33Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-17T22:47:36Z","board_verified":true,"closed_at":null,"days_open":73,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":73},"description":"Our Mission: Why Lighthouse? \nAt Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue. \nWith $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries aren't just building software-they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act.\nLighthouse Values: Our guiding light\nWe are Lumineers. Our shared values keep us on a collaborative path fostering a cultural and customer centric environment\nPursuit of greatness: We’re innovators who care deeply about our customers’ success. Our team brings their best work, stays curious, and delivers excellence through attention to detail\nMeaningful work matters: We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward\nElevate each other: We don’t just work together - we grow together. What unites us is understanding each other as people and working toward shared goals\nWe’re more than just a workplace - we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship?\n Growth Operations - Customer Operations\nDallas, TX\n Hybrid\nAbout Lighthouse\nAt Lighthouse (mylighthouse.com), we’re redefining how the global hospitality industry leverages data to make smarter decisions. Our platform combines benchmarking, business intelligence, and revenue optimization to empower hotel brands, operators, and owners to grow profitably in an increasingly complex environment.\nWe are a fast-growing, global SaaS company trusted by the world’s leading hotel chains, management companies, and independent properties.\nRole Overview\nWe are seeking a Technical Account Manager (TAM) to act as a dedicated technical advisor for Lighthouse’s largest and most strategic customers. Sitting within the Customer Operations organization, this role ensures that enterprise clients receive account specific support, proactive and preventative support recommendations, clear communication on escalations, and continuous technical guidance to maximize value from our solutions.\nThe TAM is embedded with assigned accounts providing tiered escalation management, best-practice guidance, and a consistent technical relationship across the customer lifecycle.\nKey Responsibilities\nServe as the primary technical point of contact for assigned strategic accounts, building deep relationships with customer stakeholders.\nProvide tiered escalation management, ensuring customer issues are tracked, prioritized, and resolved with speed and transparency.\nProactively monitor technical and usage account health, surfacing risks and recommending preventative actions.\nPartner with Product, PIM, and Engineering to diagnose, reproduce, and resolve recurring or critical issues across APIs, integrations, frontend, and backend applications. \nPartner with Account Managers to support QBRs and Executive Business Reviews with technical updates, platform insights, beta programs, and roadmap alignment.\nDeliver proactive outreach (health checks, release briefings, configuration reviews) to ensure customers are optimizing Lighthouse solutions.\nCoordinate across internal teams (Support, Engineering, Product, Customer Success) to drive resolution and accountability for customer issues.\nDocument customer environments, integrations, and workflows to maintain context for faster support and troubleshooting.\nLead post-incident retrospectives, ensuring incidents are documented and lessons learned are applied to prevent recurrence.\nAdvocate for customer needs internally, ensuring feedback is heard and considered in roadmap and support process improvements.\nAct as a trusted advisor, ensuring the customer receives consistent, high-quality technical engagement.\nTechnical Enablement & Knowledge Management\nDevelop and deliver advanced technical documentation, diagnostic playbooks, and best practices for the Customer Care team.\nCollaborate with Product, PIM, and Engineering teams on product release readiness, ensuring support teams are enabled.\nIdentify knowledge gaps within support processes and lead initiatives to improve diagnostic capabilities, issue triage, and resolution workflows.\nAutomations & Process Improvements\nPartner with Engineering and Product teams to design and implement automation initiatives that streamline diagnosis and resolution.\nContribute to building self-service capabilities (e.g., diagnostic tools, knowledge base articles, customer troubleshooting guides) for customers and Tier 1/2 support teams.\nQualifications\n5+ years in technical account management, support engineering, or similar roles, ideally in SaaS, hospitality tech, or enterprise software environments.\nProven track record of handling high-severity technical incidents and serving as an escalation point.\nStrong technical foundation across APIs, integrations, infrastructure, and application troubleshooting.\nExceptional communication skills with ability to explain technical concepts to both executive and technical stakeholders.\nExperience partnering cross-functionally with Engineering, Product, and Support teams.\nAbility to thrive in ambiguous, high-pressure situations with a structured, problem-solving approach.\nFluent in English (written and spoken); proficiency in any other language used within our company network is a plus.\nDiversity, equity, inclusion, and belonging\nThank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is part of our culture. If you require reasonable accommodation at any point during the application or interview process, please notify your recruiter.\nNot ticking every box? No problem! We value diverse backgrounds and unique skill sets, and we encourage individuals from all walks of life to apply. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you!\nLearn more about our careers and recruitment process | Our company and leadership team | Beware of recruitment scams","description_format":"text","description_chars":6968,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Travel & Tourism","Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-08-05T15:35:33Z"},{"event":"close","at":"2026-10-11T19:18:56Z"},{"event":"reopen","at":"2026-10-11T19:18:57Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.535,"p_room":0.28,"age_days":72,"expected_fill_days":28,"reasons":["conf:2","velocity","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/lighthouse-technical-account-manager","json_url":"https://alion.io/job/lighthouse-technical-account-manager.json","meta":{"generated_at":"2026-10-18T01:42:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2843,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54385},"rest":"https://alion.io/mcp/rest/get_company?id=54385"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flighthouse-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flighthouse-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flighthouse-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lighthouse-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flighthouse-technical-account-manager"}]}