{"id":2168367,"url":"https://alion.io/job/lighthouseai-technical-account-manager-2","title":"Technical Account Manager","company":{"id":54385,"name":"Lighthouse","domain":"mylighthouse.com","url":"https://alion.io/company/lighthouse","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India","Mumbai, India","Delhi, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude","optional":false},{"name":"Edge AI","optional":false}],"status":"live","first_seen_at":"2026-10-09T08:20:01Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T22:23:43Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Our Mission: Why Lighthouse? \nAt Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue. \nWith $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries aren't just building software-they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act.\nLighthouse Values: Our guiding light\nWe are Lumineers. Our shared values keep us on a collaborative path fostering a cultural and customer centric environment\nPursuit of greatness: We’re innovators who care deeply about our customers’ success. Our team brings their best work, stays curious, and delivers excellence through attention to detail\nMeaningful work matters: We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward\nElevate each other: We don’t just work together - we grow together. What unites us is understanding each other as people and working toward shared goals\nWe’re more than just a workplace - we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship?\nJob Details:\n Revenue Team\n India\n Full-time / Remote\nWhat you will do:\nThe Technical Account Manager is a commercially oriented technical advisor within the Lighthouse Commercial team. They manage a portfolio of complex and high-value accounts, partnering closely with Account Executives to drive adoption, retention, and growth.\nThe role combines strong Lighthouse product and integration expertise with commercial judgment and proactive account management. The TAM acts as a trusted technical advisor to customer stakeholders, identifies risks and opportunities before they become issues, and translates technical capabilities into measurable business value.\nWhere you will have Impact:\nStrategic Account & AE Partnership\nOwn the technical relationship across a portfolio of complex managed accounts.\nPartner closely with AEs on account strategy, retention, expansion, and renewal planning.\nProactively identify adoption gaps, technical risks, expansion opportunities, and churn signals.\nProvide usage, adoption, ROI, and technical insights to support renewals and commercial conversations.\nLead or contribute to QBRs, adoption reviews, renewal preparation, and executive customer engagements.\nTailor engagement based on account value, complexity, health, and commercial opportunity.\nProduct & Technical Expertise\nServe as a senior SME across Lighthouse products, integrations, data, and AI capabilities.\nUnderstand BI data structures, market codes, OTB vs. Actuals, and common data-quality issues.\nDemonstrate strong knowledge of Connect AI, PMS/OTA connectivity, Rate Insight & Parity, The Hotels Network, Market Insight, and Ernest/Revenue Agent.\nUnderstand APIs, data flows, PMS/channel integrations, and common integration failure points well enough to scope, diagnose, and explain complex scenarios.\nOwn the customer-facing technical narrative while partnering with Customer Care, Engineering, and Product on underlying resolution.\nCustomer Adoption & Value Realization\nBuild account-specific adoption plans that connect Lighthouse capabilities to customer business outcomes.\nDrive sustained adoption of core products, advanced functionality, and AI capabilities.\nLead best-practice sessions, technical value reviews, and targeted adoption engagements.\nMonitor adoption milestones and proactively intervene when customers are not realizing expected value.\nDevelop and share scalable best practices, playbooks, and customer-facing content.\nAI-First Account Management\nActively drive adoption of Ernest/Revenue Agent and other AI capabilities across the portfolio.\nUse Claude, Gemini, and Lighthouse AI tools daily to improve account analysis, preparation, communication, and prioritization.\nTranslate AI capabilities into practical customer use cases and measurable outcomes.\nIdentify opportunities to automate repetitive account-management activities and improve portfolio scalability.\nValidate AI-generated insights and maintain high standards of accuracy and customer relevance.\nCross-Functional Leadership\nAct as a senior bridge between Commercial, Customer Care, Engineering, Product, and customers.\nBring structured customer feedback and product insights into internal teams.\nCoordinate complex technical engagements and ensure clear ownership and communication.\nShare technical and commercial best practices with other TAMs and AEs.\nContribute to improvements in TAM processes, playbooks, tooling, and operating models.\nAbout Our Team:\nYou’ll join a global Revenue team of 150+ sales professionals across 24 countries. Our team works across the full Lighthouse product suite, helping hotels, chains, and hospitality groups achieve their commercial goals. It’s a collaborative, high-energy environment with real opportunities for career growth and the chance to learn from experienced leaders as we continue to expand our market share. \nWhats in it for you: \nFlexible working environment: Work from home or at one of our global offices.\nFlexible time off: Autonomy to manage your work-life balance.\nCollaborative team: High-bar, friendly, creative, and passionate colleagues.\nCareer development: Workshops, frameworks, tools, training, and processes to realize your full potential.\nImpactful work: Shape products relied on by 85,000+ users worldwide.\nCompetitive compensation: Proactively maintained to value your work.\nReferral bonuses: Earn rewards for bringing in new talent.\nDiversity, equity, inclusion, and belonging\nThank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is part of our culture. If you require reasonable accommodation at any point during the application or interview process, please notify your recruiter.\nNot ticking every box? No problem! We value diverse backgrounds and unique skill sets, and we encourage individuals from all walks of life to apply. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you!\nLearn more about our careers and recruitment process | Our company and leadership team | Beware of recruitment scams","description_format":"text","description_chars":7137,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Flexible time off"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Travel & Tourism","Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-09T10:54:29Z"},{"event":"close","at":"2026-10-11T19:18:56Z"},{"event":"reopen","at":"2026-10-11T19:18:57Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":43,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/lighthouseai-technical-account-manager-2","json_url":"https://alion.io/job/lighthouseai-technical-account-manager-2.json","meta":{"generated_at":"2026-10-12T22:33:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":36763,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54385},"rest":"https://alion.io/mcp/rest/get_company?id=54385"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flighthouseai-technical-account-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flighthouseai-technical-account-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flighthouseai-technical-account-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lighthouseai-technical-account-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flighthouseai-technical-account-manager-2"}]}