{"id":2663862,"url":"https://alion.io/job/lighting-maintenance-commercial-service-manager","title":"Commercial Service Manager","company":{"id":4422827,"name":"Lighting Maintenance","domain":"lightingmaintenance.com","url":"https://alion.io/company/lightingmaintenance","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Harmans, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":115000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3574},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-14T00:00:00Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-26T21:17:40Z","board_verified":false,"closed_at":"2026-10-26T21:17:40Z","days_open":42,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":42},"description":"About the Opportunity\nLighting Maintenance Inc. (LMI) is seeking an experienced Electrical Service Managerto lead our Commercial Electrical Service Department in Harmans, Maryland.\nThis is a hands-on leadership role for an experienced electrical professional who can take full ownership of service work from the initial customer request through project completion and final invoicing.\nThe two primary areas of responsibility for this position are:\nEstimating and Project Management\nCustomer Service and Communication\nThe Electrical Service Manager will remain actively involved in customer relationships, estimating, job planning, technician support, scheduling priorities, job costs, proposals, change orders, documentation, quality control, and billing.\nThis is not a role for someone who simply assigns work and waits for updates. We are looking for a leader who stays engaged, follows through, solves problems, and takes responsibility for the overall success of the department.\nThe department is supported by a dedicated Service Coordinator, who manages scheduling, dispatching, work-order administration, and day-to-day coordination. The Service Manager will provide technical leadership, establish priorities, manage customer relationships, and remain accountable for the department’s performance, profitability, and service standards.\nCustomer Service Comes First\nStrong technical knowledge is essential, but exceptional customer service is equally important.\nOur customers should receive prompt responses, clear communication, realistic expectations, and consistent follow-through. Customers should never have to repeatedly call or email simply to understand the status of their work.\nThe successful candidate will naturally take ownership of customer concerns and work toward solutions. This person must be comfortable having difficult conversations, explaining delays, addressing complaints, and keeping customers informed-even when all answers are not immediately available.\nThis position is not a good fit for someone who avoids customer communication, allows emails or calls to go unanswered, or assumes someone else will handle an issue.\nPrimary Responsibilities\nManage commercial electrical service work from the initial customer request through project completion and final invoicing.\nConduct customer site visits to evaluate electrical and lighting issues and determine appropriate solutions.\nPrepare accurate estimates, proposals, scopes of work, project budgets, and pricing.\nManage commercial lighting, exterior lighting, parking-lot lighting, building electrical systems, troubleshooting, repairs, maintenance, and small electrical projects.\nCommunicate directly with property managers, facility managers, commercial and industrial customers, municipalities, and other key decision-makers.\nEstablish department priorities and provide direction to the Service Coordinator regarding scheduling and dispatch.\nAssign work based on technician qualifications, equipment requirements, customer commitments, project scope, and urgency.\nProvide technical guidance, troubleshooting support, and problem-solving assistance to field technicians.\nEnsure technicians are properly prepared with the necessary materials, equipment, job information, and instructions before dispatch.\nReview field reports, photographs, labor hours, material usage, work orders, and job documentation for completeness and accuracy.\nEnsure additional work outside the original scope is properly documented, priced, communicated, and approved before proceeding.\nPrepare and manage change orders when site conditions, project requirements, or customer requests change.\nMonitor estimated versus actual labor, materials, equipment, subcontractor expenses, and other project costs.\nMaintain accountability for job profitability, productivity, and gross margin.\nReview completed work orders promptly and ensure jobs move through the billing process without unnecessary delays.\nAddress customer concerns, callbacks, warranty issues, quality concerns, and service-related problems.\nMaintain visibility into the department's active backlog and ensure projects and service requests do not become stalled or overlooked.\nAssist with recruiting, evaluating, training, coaching, and developing service technicians.\nEstablish and maintain clear performance expectations and accountability within the service team.\nEnforce company safety requirements, workmanship standards, documentation procedures, and customer-service expectations.\nBuild and maintain relationships with existing customers while identifying opportunities to grow LMI's commercial service business.\nIdentify recurring customer needs and recommend preventive maintenance programs, upgrades, repairs, and additional services.\nCollaborate closely with Accounting, Fleet, Safety, Purchasing, Operations, and company leadership.\nType of Work\nThis position is primarily focused on commercial electrical service, including:\nShopping centers and retail properties\nOffice and commercial buildings\nWarehouses and industrial facilities\nProperty-management portfolios\nParking lots and exterior lighting systems\nCommercial electrical troubleshooting and repair\nPreventive and corrective maintenance\nLighting controls and LED upgrades\nSmall commercial electrical projects\nMunicipal and institutional facilities\nThis position is not primarily focused on residential electrical work, new construction, traffic signals, roadway-lighting contracts, or sports-lighting projects.\nRequired Qualifications\nMinimum of five years of commercial electrical service experience.\nStrong working knowledge of commercial electrical systems, lighting systems, troubleshooting, repairs, and maintenance.\nExperience preparing estimates, proposals, scopes of work, pricing, or project budgets.\nExperience managing multiple service calls, projects, or customer priorities simultaneously.\nAbility to read and interpret electrical drawings, specifications, one-line diagrams, and other project documentation.\nStrong customer-service, communication, and problem-solving skills.\nAbility to lead and manage technicians while establishing clear expectations and maintaining accountability.\nStrong organizational skills with excellent attention to detail.\nAbility to prioritize emergency and urgent service requests while maintaining control of previously scheduled work.\nComfortable using computers, email, estimating software, field-service management systems, photographs, reports, and electronic documentation.\nValid driver's license with an acceptable driving record.\nPreferred Qualifications\nPrevious experience as an Electrical Service Manager, Electrical Project Manager, Estimator, Service Supervisor, or Senior Commercial Service Electrician.\nJourneyman Electrician or Master Electrician license.\nExperience managing the financial performance of an electrical service department or portfolio of service projects.\nExperience developing technicians and building strong customer relationships.\nWhat Success Looks Like\nThe successful Electrical Service Manager will be someone who takes ownership of the department, communicates proactively, understands the financial side of service work, supports technicians in the field, and ensures customers receive the level of service they expect from LMI.\nYou should be comfortable moving between the office, customer sites, and field operations while maintaining control of priorities, customer expectations, project costs, documentation, and team performance.\nIf you are an experienced commercial electrical professional who enjoys solving problems, leading people, managing projects, and building strong customer relationships, we would like to hear from you.","description_format":"text","description_chars":7706,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-16T01:48:55Z"},{"event":"close","at":"2026-10-26T21:17:40Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/lighting-maintenance-commercial-service-manager","json_url":"https://alion.io/job/lighting-maintenance-commercial-service-manager.json","meta":{"generated_at":"2026-10-28T14:49:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20076,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4422827},"rest":"https://alion.io/mcp/rest/get_company?id=4422827"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flighting-maintenance-commercial-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flighting-maintenance-commercial-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flighting-maintenance-commercial-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lighting-maintenance-commercial-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flighting-maintenance-commercial-service-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2663862}},{"tool":"search_jobs","arguments":{"company":"lightingmaintenance.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2663862},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}