{"id":3252629,"url":"https://alion.io/job/lightmetrics-product-support-engineer","title":"Product Support Engineer","company":{"id":177959,"name":"LightMetrics","domain":"lightmetrics.co","url":"https://alion.io/company/lightmetrics","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Bash","optional":false},{"name":"Confluence","optional":false},{"name":"Freshdesk","optional":false},{"name":"JavaScript","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Postman","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-25T22:35:45Z","employer_posted_date":null,"last_verified_at":"2026-10-25T22:35:45Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Responsibilities: \nMonitor, prioritize, and respond to customer support tickets via email, chat, or helpdesk system (e. g., Zendesk, Jira, Freshdesk).\nEnsure timely resolution of technical issues within defined SLAs (Service Level Agreements).\nEscalate complex issues to senior engineers or development teams when necessary.\nDiagnose and resolve software, hardware, and network-related problems.\nReproduce and document bugs for the product/engineering teams.\nGuide customers through step-by-step solutions or provide workarounds.\nProvide clear, concise, and professional responses to customer inquiries.\nMaintain high customer satisfaction by ensuring effective follow-ups and updates.\nCreate and update internal and customer-facing knowledge base articles\nFamiliarity with documentation tools such as Confluence, Wiki.js, Freshdesk, or similar\nDocument troubleshooting steps, solutions, and best practices.\nWork closely with cross-functional teams (Engineering, QA, Product) to resolve recurring issues.\nParticipate in team meetings to discuss trends, challenges, and process improvements.\n\nRequirements: \nHands-on experience working with REST APIs, troubleshooting API calls, and SQL queries.\nBasic knowledge of authentication/authorization: OAuth, JWT, SSO.\nBrowser Dev Tools: Network tab analysis, console debugging.\nFrontend Basics: HTML/CSS/JavaScript troubleshooting.\nBasic Web Security: Understanding CORS, XSS, CSRF, and SSL/TLS issues.\nLog Analysis: grep, awk, sed, and log aggregation tools.\nScripting knowledge (Python, PowerShell, Bash) for automation.\nSession Management: Cookie troubleshooting, local/session storage.\nEducation: Bachelor's degree in computer science, IT, or a related field (or equivalent experience).\nExperience: 3+ years of experience in technical support, helpdesk, or IT support roles.\nExperience with ticketing systems (e. g., Zendesk, Freshdesk, ServiceNow, Jira Service Desk).\nFamiliarity with SaaS, cloud platforms (AWS, Azure), or relevant software products.\nSkills\nAWS, Azure, Cloud Computing, JavaScript, Linux, Networking, Postman, PowerShell, Python, Shell Scripting, SQL, Technical Consulting, Technical Support, Windows","description_format":"text","description_chars":2166,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Electronics","Transportation & Logistics","Car Electronics"],"lifecycle":[{"event":"open","at":"2026-10-25T22:35:45Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.845,"p_room":1,"age_days":5,"expected_fill_days":24,"reasons":["seen:5","win:early","comp:junior"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/lightmetrics-product-support-engineer","json_url":"https://alion.io/job/lightmetrics-product-support-engineer.json","meta":{"generated_at":"2026-11-01T01:56:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2921,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":177959},"rest":"https://alion.io/mcp/rest/get_company?id=177959"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flightmetrics-product-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flightmetrics-product-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flightmetrics-product-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lightmetrics-product-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flightmetrics-product-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3252629}},{"tool":"search_jobs","arguments":{"company":"lightmetrics.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3252629},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}