{"id":4002947,"url":"https://alion.io/job/lightning-ai-it-systems-engineer","title":"IT Systems Engineer","company":{"id":9002,"name":"Lightning AI","domain":"lightning.ai","url":"https://alion.io/company/lightning-ai","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":15,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":76,"computed_at":"2026-11-09T06:03:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States","New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":104000,"currency":"USD","period":"year","gross":null,"usd_annual":104000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Google Workspace","optional":false},{"name":"Least Privilege","optional":false},{"name":"PyTorch Lightning","optional":false},{"name":"Slack","optional":false},{"name":"Windows","optional":false},{"name":"AWS","optional":true},{"name":"GCP","optional":true},{"name":"GitHub","optional":true},{"name":"Linux","optional":true},{"name":"Microsoft Entra ID","optional":true},{"name":"Okta","optional":true},{"name":"PyTorch","optional":true},{"name":"SOC 2","optional":true}],"status":"live","first_seen_at":"2026-11-09T23:45:37Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T04:41:46Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Who We Are\nLightning AI is the company behind PyTorch Lightning. Founded in 2019, we build an end-to-end platform for developing, training, and deploying AI systems-designed to take ideas from research to production with less friction.\nThrough our merger with Voltage Park, a neocloud and AI Factory, Lightning AI combines developer-first software with cost-efficient, large-scale compute. Teams get the tools they need for experimentation, training, and production inference, with security, observability, and control built in.\nWe serve solo researchers, startups, and large enterprises. Lightning AI operates globally with offices in New York City, San Francisco, Seattle, and London, and is backed by Coatue, Index Ventures, Bain Capital Ventures, and Firstminute.\nThe Way We Work\nThe people who thrive here are builders who move fast, communicate openly, take ownership, and continuously improve themselves, their teams, and our company. Here's what that looks like in practice:\nMove with Urgency: We move quickly, make thoughtful decisions, and keep momentum. We value action over perfection and learn by shipping.\nTake Ownership: We own outcomes, not just our individual work. We make decisions that move the company forward and follow through.\nCommunicate Openly: We communicate directly, seek to understand, and create clarity for others. Honest conversations help us move faster together.\nBuild Great Teams: We lead by example, empower others, and create healthy teams where people can do their best work.\nRaise the Bar: We're always improving ourselves. We learn from feedback, consistently challenge ourselves to grow, and focus on the work that matters most.\nThink Long-Term: We design for what's next. We create scalable systems, simplify complexity, and use AI and automation to amplify our impact.\nWhat We're Looking For\nLightning AI is looking for an IT Systems Engineer to support our employees and help maintain and improve our internal IT systems. This hands-on role combines technical support, systems administration, device management and opportunities to contribute to automation and process improvements.\nYou’ll work closely with the IT Manager to keep our day-to-day IT operations running smoothly. Your responsibilities will include supporting Windows and macOS devices, administering business applications, managing user access and helping employees resolve technical issues.\nYou’ll also contribute to IT projects, including improvements to onboarding, offboarding and account provisioning. You don’t need to have designed these systems yourself, but you should be comfortable administering them, troubleshooting problems and learning how to improve them.\nThis role suits someone with practical IT support and systems administration experience who wants to develop their engineering skills within a growing team.\nThis position is based onsite at our New York City office.\nWhat You’ll Do\nIT Support & Systems Administration\nProvide responsive, hands-on technical support to employees, managing requests through our IT ticketing system.\nTroubleshoot issues with devices, applications, authentication and connectivity, escalating more complex problems when needed.\nProvision, configure and maintain Windows and macOS devices.\nAdminister business applications such as Google Workspace, Slack and JumpCloud.\nSupport office networking, wireless connectivity, conference room technology and other IT equipment.\nMaintain IT asset records and coordinate device deployment, returns and replacements.\nKeep troubleshooting guides, system documentation and operational procedures up to date.\nEmployee Lifecycle & Access Management\nSet up accounts, devices and application access for new employees.\nCarry out offboarding tasks, including removing access and coordinating equipment returns.\nManage user accounts, groups and permissions using established procedures.\nSupport single sign-on, multi-factor authentication and automated account provisioning.\nTroubleshoot login, application access and provisioning issues.\nAssist with periodic access reviews and follow least-privilege principles.\nAutomation & Process Improvement\nIdentify recurring issues and repetitive tasks that could be simplified or automated.\nHelp maintain and troubleshoot\nWhat You'll Need\n2-4 years of experience in IT support, systems administration, or a similar technical role.\nHands-on experience supporting Windows and macOS devices.\nExperience with endpoint management platforms such as JumpCloud, Jamf, Intune, or similar tools.\nExperience administering enterprise applications such as Google Workspace, Microsoft 365, or similar platforms.\nFamiliarity with identity and access management, including user provisioning, permissions, SSO, and MFA.\nUnderstanding of networking fundamentals, including DNS, DHCP, VPNs, and wireless connectivity.\nExperience troubleshooting hardware, software, authentication, and application issues.\nFamiliarity with IT ticketing systems and maintaining technical documentation.\nStrong communication and customer service skills, with the ability to support employees across different technical skill levels.\nAbility to manage multiple requests, prioritize tasks, and follow through on assigned work.\nComfortable working independently on routine tasks and collaborating with others on more complex issues.\nInterest in learning new technologies, improving IT processes, and developing systems engineering skills.\nAbility to provide onsite support at our New York City office.\nNice to Have\nExperience with identity management platforms such as JumpCloud, Okta, or Microsoft Entra ID.\nFamiliarity with automated onboarding, offboarding, or account provisioning.\nExposure to IT automation tools, scripting, APIs, or enterprise application integrations.\nExperience supporting Linux environments, engineering teams, or technical users.\nExperience with cloud platforms such as AWS or Google Cloud.\nFamiliarity with GitHub or other technical collaboration tools.\nExperience supporting conference room AV systems and office networking equipment.\nExperience with IT asset management and device lifecycle processes.\nFamiliarity with SOC 2, GRC processes, or compliance management platforms such as Vanta.\nExperience supporting employees across multiple offices or distributed teams.\nRelevant IT certifications such as CompTIA, Microsoft, Jamf, or similar.\nWe are committed to offering competitive compensation that reflects the value each team member brings to our mission. Final offers are based on factors such as experience, skills, geographic location, and role expectations. In addition to base salary, our total rewards package for eligible roles includes a discretionary bonus, a meaningful equity component, and comprehensive benefits.\nThe anticipated annual base salary range for this role is:\n$90,000—$104,000 USD\nBenefits and Perks\nWe offer a comprehensive and competitive benefits package designed to support our employees’ health, well-being, and long-term success:\nComprehensive Health Coverage: Medical, dental, and vision coverage for employees and eligible dependents.\nMeaningful Equity: RSUs that give employees a stake in the company's long-term success.\n Retirement Savings: 401(k) matching (U.S.) and pension contributions (U.K.).\nFlexible Time Off: Unlimited PTO, company holidays, and floating holidays to support work-life balance.\nPaid Parental & Family Leave: Paid leave to support you and your family through life's important moments.\nProfessional Development: Annual learning and development allowance to support your professional growth.\nWellness Benefits: Wellness and work-from-home stipends to support your physical and mental well-being.\nSabbatical Program: Four weeks of paid sabbatical leave after four years of service.\nFlexible Work: Flexible schedules and a hybrid work model for our office-based teams.\n In-Office Meals: Complimentary meals at our office hubs.\nBenefits may vary by location, team, and role.\nAt Lightning AI, we are committed to fostering an inclusive and diverse workplace. We believe that diverse teams drive innovation and create better products. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. 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