{"id":3185275,"url":"https://alion.io/job/lightology-it-support-specialist","title":"IT Support Specialist","company":{"id":2008338,"name":"Lightology","domain":"lightology.com","url":"https://alion.io/company/lightology","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25,"max":30,"currency":"USD","period":"hour","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"VLAN","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-23T21:46:54Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-28T22:53:56Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Description\nLightology is the largest contemporary lighting showroom in North America. Our goal is to educate our customers on the intricacies of lighting design. With this knowledge, our customers come to appreciate the significant impact that great lighting design can have on their home, office, store, or restaurant. This knowledge, accompanied by a partnership with our staff and our exceptional product line gives our customers all the tools necessary to create an atmosphere uniquely suited to their needs.\nFind us at www.lightology.com\nPosition: IT Support Specialist\nPosition reports to: IT Manager\nJob Location: Home location at 1718 W Fullerton Ave, Chicago IL, 60614, 60654, and 60076\nJob Type: Full-Time\nPay Rate: $25.00 - $30.00 hourly\nJob Description\nOn-site IT Support Specialist providing front-line technical support and endpoint management for approximately 200 users (predominantly remote) and around 300 systems - including workstations, servers, and virtual machines - across three Chicago-area locations. This is a 100% on-site, hands-on role (not remote) that requires a dependable, self-directed professional who takes full ownership of assigned projects and tasks. The successful candidate will independently gather necessary information by asking clarifying questions, provide regular status updates, and deliver projects on time with minimal supervision. The role calls for composure and resilience in a fast-paced environment with frequent interaction with, and direct feedback from, senior leadership.\nTechnical Skills\nExperience & Approach\nMinimum of 2-3 years of hands-on IT support experience supporting both remote and on-site users.\nDemonstrated ability to diagnose and resolve technical problems through methodical troubleshooting rather than trial-and-error.\nStrong willingness to learn how unfamiliar systems and technologies work; comfortable researching, experimenting, and building understanding when encountering new or difficult issues rather than avoiding them.\nRequired\nWindows is our primary operating system. Strong, demonstrable expertise supporting, configuring, and troubleshooting Windows 10/11 desktops and laptops is required.\nSolid ability to troubleshoot both workstation and server-related issues, for remote and on-site users.\nStrong diagnostic discipline - able to correctly identify the root cause of a problem and follow a logical, methodical path to troubleshoot and resolve it, rather than relying on trial-and-error. When a task is unclear, requirements are ambiguous, or knowledge gaps exist, the candidate must ask clarifying questions before proceeding rather than making assumptions.\nMicrosoft 365 administration - hands-on, day-to-day administration of a Microsoft 365 tenant: managing users, licenses, mailboxes, groups, policies, and security settings, and troubleshooting common issues.\nHands-on hardware repair (required) - confident opening and repairing desktops and laptops: e.g., installing a graphics card, replacing a cooling fan or a laptop keyboard, and swapping RAM or storage.\nApple iOS support (required) - setting up, configuring, using, and troubleshooting iPads and iPhones.\nNetworking knowledge with an emphasis on VLANs - switching concepts, VLAN segmentation, and core IP addressing, DHCP, and DNS fundamentals.\nHands-on network cabling - able to run, terminate, and test Ethernet (RJ45) cabling and work with patch panels and basic structured cabling.\nWi-Fi setup and troubleshooting (enterprise wireless / access points).\nAbility to support a VoIP / telephony system (softphone and desk phones).\nIoT device setup and network integration.\nWorking familiarity with RMM (Remote Monitoring & Management) and MDM (Mobile Device Management) platforms.\nWorking understanding of AI tools and platforms - how modern AI systems work, with the ability to help administer them (for example, managing users and monitoring policies and usage).\nRequirements\nPreferred / Additional Advantages\nExperience with directory services and identity management (user accounts, password resets, group membership, and device enrollment).\nSupporting VPN clients for remote access.\nEndpoint security / EDR / antivirus administration.\nWindows imaging, reinstallation, and driver management; printer and peripheral support.\nScripting for automating routine tasks.\nExperience with enterprise networking equipment (switches, access points, gateways, and related security devices).\nBasic experience with virtualization environments.\nWorking knowledge of Linux - comfortable navigating the command line and performing basic administration and troubleshooting.\nExperience with Windows Server and basic server-room / rack hardware.\nClear documentation habits - recording fixes, configurations, and procedures.\nProfessional Skills\nExcellent written and verbal English communication skills are required.\nStrong organizational, problem-solving, and analytical skills with the ability to manage priorities and workflow.\nDemonstrated ability to plan and organize projects and drive them to completion.\nAcute attention to detail.\nAbility to work independently and collaboratively within various teams.\nProven ability to take full ownership of assigned tasks and projects and follow through to completion independently - without the need for repeated reminders or follow-up. Candidates who require constant supervision or frequent status chasing are not a fit for this role.\nProactive, clear communication of task and project status - keeps the manager and stakeholders informed of progress, completion, and any blockers rather than leaving status unknown.\nGood judgment about when to proceed independently and when to seek direction - comfortable asking for guidance or escalating appropriately rather than stalling or guessing. Clarifies ambiguous requirements before beginning work.\nWork Ethic & Reliability\nDependable and consistently punctual, with reliable day-to-day attendance and adherence to scheduled working hours.\nStrong sense of personal accountability - follows through on commitments and takes responsibility for outcomes.\nSelf-managing: able to structure and prioritize their own day and workload with minimal supervision.\nHigh ethical standards and integrity in all aspects of work.\nPersonal Skills\nCommitment to excellence and high standards.\nSelf-motivated with a strong desire to learn new technologies and resolve technical issues continuously.\nStrong interpersonal communication skills, both verbal and written. Open and approachable.\nAbility to effectively engage with diverse individuals across all organizational levels.\nSound judgment with the ability to make timely and informed decisions.\nResilience and composure - able to stay calm, professional, and solution-focused in a fast-paced environment, and comfortable receiving direct feedback from senior leadership.\nVersatility, flexibility, and enthusiasm for adapting to rapidly changing priorities and learning new skills.\nPosition Requirements\nMust be currently authorized to work in the United States for any employer. Visa sponsorship (including H-1B) is not available for this position.\nThis is an on-site position based in the Chicago area; regular travel between the three company locations (Fullerton, Skokie, and the Chicago showroom) is required. This role is not remote.\nValid driver’s license and reliable personal vehicle. Travel and transporting equipment between locations will be required.\nAbility to lift and carry up to 50 lbs.\nHard-working, intelligent, and enthusiastic professional who takes pride in delivering results.","description_format":"text","description_chars":7568,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","LED Lighting & Luminaires"],"lifecycle":[{"event":"open","at":"2026-10-23T23:23:54Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.855,"p_room":1,"age_days":4,"expected_fill_days":21,"reasons":["conf:4","win:early","comp:junior,attention"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/lightology-it-support-specialist","json_url":"https://alion.io/job/lightology-it-support-specialist.json","meta":{"generated_at":"2026-10-29T01:09:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1619,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2008338},"rest":"https://alion.io/mcp/rest/get_company?id=2008338"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flightology-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flightology-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flightology-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lightology-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flightology-it-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3185275}},{"tool":"search_jobs","arguments":{"company":"lightology.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3185275},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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