Field Service Engineer
About the Role
As Field Service Engineer at Lightship, you will play a critical role in supporting our groundbreaking all-electric RV trailer fleet. Reporting to the Director of Service within our Operations organization, you'll serve as the primary technical resource for our customers while helping to build our service infrastructure from the ground up. This role combines hands-on technical problem solving with strategic service development in a fast paced, growth-oriented environment.
Responsibilities
Serve as the primary technical support resource for our customer fleet, diagnosing and resolving complex issues with our all-electric RV systems
Travel to provide on-site customer support across various US locations
Develop and document service procedures, troubleshooting guides, and repair protocols for electric drivetrain, battery systems, and RV components
Collaborate with engineering and manufacturing teams to identify and implement product improvements based on field experience
Build and maintain relationships with customers, providing exceptional technical support and collecting valuable feedback to share within the organization
Create a knowledge base of common issues and solutions to support scalable customer service
Analyze service data to identify trends and recommend preventive measures
Assist in establishing service center requirements and dealer service capabilities
Contribute to the development of remote diagnostic tools and procedures
Minimum Qualifications
Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related technical field, or equivalent practical experience
3+ years of experience in a technical role, preferably with electric vehicles, RVs, or complex electromechanical systems
Hands-on experience with electromechanical test equipment and tools
Excellent problem solving skills with the ability to troubleshoot complex, multidisciplinary issues with little or no oversight
Strong communication and documentation skills with the ability to explain technical concepts and issues to a wide audience from engineering leaders to customers and non-technical staff
Willingness and ability to travel extensively (up to 70-80%) for the first 6-12 months, with ongoing travel requirements thereafter. Expect travel to decrease to 30-40% as service organization and network scales.
Preferred Qualifications
Strong understanding of high voltage electrical systems, battery technology, and power electronics
Experience with ECU troubleshooting and maintenance tools including CAN bus communication and firmware updating tools and methods
Demonstrated experience with diagnostic tools and procedures for electrical and mechanical systems
Background in product development or manufacturing of complex electromechanical systems
Familiarity with service parts management and logistics