{"id":3468312,"url":"https://alion.io/job/lightspeed-commerce-billing-support-specialist","title":"Billing Support Specialist","company":{"id":5549,"name":"Lightspeed Commerce","domain":"lightspeedhq.com","url":"https://alion.io/company/lightspeedhq","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":81,"open_postings":14,"ghost_share":0,"stale_share":0.714,"repost_share":0.071,"time_to_fill_p50_days":36,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Montreal, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":85000,"period":"year","method":"role_country_seniority_unknown","sample_n":383},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Salesforce","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-10-29T15:23:13Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-02T13:05:37Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Hi there! Thanks for stopping by\nAre you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!\nLightspeed is seeking a full-time, customer-centric, and detail-oriented professional to join the team as a Billing Support Specialist in our Montreal office. Reporting to the Global Billing Manager, you will be responsible for supporting customers with subscription and invoice-related inquiries across our products.\nYou will play an important role in ensuring accurate and timely billing support, following established processes, and collaborating with your manager and team to address issues and improve the customer experience.\nIf you’re organized, proactive, and enjoy solving problems in a fast-paced environment, this role is for you!\nWhat you’ll be doing:\nResolve billing and subscription inquiries from customers and internal teams\n\nReview, consolidate, and reconcile orders, contracts, invoices, and payments\n\nHandle terminations and outstanding payment inquiries\n\nUpdate and maintain accurate customer account information\n\nAssist in the coordination of hardware returns\n\nEnsure SLAs are met, with a focus on timely and high-quality responses\n\nDocument and track customer interactions in CRM systems (Salesforce, Zendesk)\n\nCollaborate with internal teams (Sales, Finance, Support) to resolve customer issues\n\nFlag recurring issues, bugs, or inefficiencies and discuss them with your manager to determine appropriate next steps\n\nFollow established processes and contribute feedback for improvements\n\nWhat you need to bring:\nWe're looking for a candidate who has experience with the following:\nExperience in an administrative, billing, or support role\n\nStrong organizational and time management skills\n\nHigh attention to detail and accuracy\n\nProblem-solving mindset with the ability to follow structured processes\n\nStrong communication skills in English\n\nEven better if you have:\nExperience with Salesforce and Zendesk\n\nFamiliarity with SaaS or subscription-based environments\n\nAdditional languages\n\nInterest in technology, retail, or hospitality industries\n\nWe know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!\nBe a changemaker\nYou’ll enjoy:\nA flexible work environment that empowers you to do your best work (3 days a week in office)\n\nA culture that celebrates performance\n\nThe chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard\n\nCareer-defining opportunities\n\nPlus benefits designed to keep you happy, healthy and fulfilled.\nFlexible paid time off and remote work policies\n\nEquity options, because this is your company too\n\nContributions to your pension plan. Your future matters\n\nTraining opportunities to grow your skills and career\n\nHealth and wellness credit so you feel your best\n\nTime off to volunteer and give back to your community\n\nInterest groups, employee led networks, social committees to sponsored sports teams\n\nComputer purchase program to get your personal Macbook\n\nEnhanced parental leave to support growing families\n\nEtc…\n\nFuel your growth. Find your people.\nAt Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you-all within a driven, diverse and inclusive team that’s passionate about empowering our communities\nPlease note that we ask applicants to disclose any criminal convictions, and we conduct criminal record checks as part of our hiring process for this role.\nTo all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.\nLightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.\nWhere to from here?\nObviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.\nLightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.\nWho we are:\nPowering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.\nFounded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.\nLightspeed handles your information in accordance with our Applicant Privacy Statement.","description_format":"text","description_chars":5607,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Apple Macbook","Continuous learning","Equity","Flexible schedule","Parental leave"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","E-commerce Platforms","POS Systems","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-29T16:05:21Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"evidence":"Approved LMIA in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:10:52+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":36,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/lightspeed-commerce-billing-support-specialist","json_url":"https://alion.io/job/lightspeed-commerce-billing-support-specialist.json","meta":{"generated_at":"2026-11-02T14:29:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19984,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5549},"rest":"https://alion.io/mcp/rest/get_company?id=5549"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flightspeed-commerce-billing-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flightspeed-commerce-billing-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flightspeed-commerce-billing-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lightspeed-commerce-billing-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flightspeed-commerce-billing-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3468312}},{"tool":"search_jobs","arguments":{"company":"lightspeedhq.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3468312},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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