{"id":3515022,"url":"https://alion.io/job/lightspeed-commerce-it-support-specialist","title":"IT Support Specialist","company":{"id":5549,"name":"Lightspeed Commerce","domain":"lightspeedhq.com","url":"https://alion.io/company/lightspeedhq","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":81,"open_postings":14,"ghost_share":0,"stale_share":0.714,"repost_share":0.071,"time_to_fill_p50_days":36,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Windows","optional":false},{"name":"DHCP","optional":true},{"name":"VLAN","optional":true}],"status":"live","first_seen_at":"2026-10-30T07:26:06Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T00:51:24Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Hi there! Thanks for stopping by\nAre you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!\nLightspeed develops unified POS-systems which help retail & e-сommerce, hospitality businesses (hotels and restaurants), and golf clubs transform and unify digital and physical operations by enabling multichannel sales, expansion to new locations, global payments, financial solutions and connection to supplier networks.\nOur IT Support Team is responsible for providing all employees with the hardware and software they need to perform the best work of their lives, assisting folks throughout the organization with any technical support issues or questions they may have.\nWe’re looking for an IT Support Specialist I to join our global Lightspeed team in Amsterdam. \nAs part of our Worldwide IT Support crew, you’ll play a key role in supporting all Lightspeed employees in the Netherlands both in-office and remote.\nWhat you will be doing:\nBe in charge of on/offboarding and ensure the provision and repatriation of IT equipment.\n\nMaintain accurate records of hardware and software inventory (Backstore, A-V, Monitors, etc..)\n\nEnsure office desks & conferencing rooms are up to standard, functional and organized.\n\nPartner with Level 1 and 3 teammates to diagnose and troubleshoot main IT issues.\n\nStart assisting IT departments with basic configurations, initiatives, project involvement or monitoring under guidance (based on IDPs)\n\nProvide technical support to end-users and executive leadership.\n\nEducate end-users on IT best practices and provide technical training as needed.\n\nEnsures that SOX compliance tasks are followed rigorously\n\nAssist with routine IT maintenance tasks.\n\nManage user access requests.\n\nMaintain knowledge of all IT compliance requirements and responsibilities.\n\nCollaborate with other teams inside and outside of IT on initiatives and issues.\n\nMaintain and update the organization's IT knowledge base.\n\nTrain Level 1 technicians on new technologies and procedures.\n\nWork closely with the IT-Ops team to support the office.\n\nAnd a little bit of....\nHost large meetings and company events.\n\nUse excellent communication skills to interact clearly and confidently with executive leadership and business stakeholders.\n\nContributing as part of the wider team to achieve organizational objectives even if this means doing things that aren’t strictly within the scope of your role.\n\nExperience & Skills:\nAssociate's degree in IT or related field; relevant certifications (e.g., CompTIA A+,\n\nNetwork+) preferred.\n\nGood experience with MDM, ticketing system.\n\nProficiency in Mac OS & Windows environments.\n\n1 - 3 years of experience in IT Support.\n\nAttributes & Skills\n\nStrong troubleshooting and problem-solving skills, with high attention to detail.\n\nFocus on outcomes.\n\nAn ownership mindset towards projects and tasks.\n\nExcellent communication and customer service skills.\n\nAbility to work independently and within a team.\n\nNice to have but not mandatory\nBasic Networking Knowledge ( VLAN, TCP, DHCP, IP/Mac addresses, switches and cable management)\n\nGeneral knowledge of SOX Compliance is an asset.\n\nWe know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!\nYou’ll enjoy:\nA culture that celebrates performance\n\nThe chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard\n\nCareer-defining opportunities\n\nPlus benefits designed to keep you happy, healthy and fulfilled.\nEquity options, because this is your company too\n\nContributions to your pension plan. Your future matters\n\nTraining opportunities to grow your skills and career\n\nHealth and wellness credit so you feel your best\n\nTime off to volunteer and give back to your community\n\nInterest groups, employee-led networks, social committees to sponsored sports teams\n\nPeople Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year\n\nAwesome office space in the heart of Amsterdam and multiple free lunches per week\n\nTo all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.\nLightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.\nWhere to from here?\nObviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.\nLightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.\nWho we are:\nPowering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.\nFounded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.\nLightspeed handles your information in accordance with our Applicant Privacy Statement.","description_format":"text","description_chars":6141,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Company events","Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","E-commerce Platforms","POS Systems","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-30T09:58:42Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":36,"reasons":["conf:2","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/lightspeed-commerce-it-support-specialist","json_url":"https://alion.io/job/lightspeed-commerce-it-support-specialist.json","meta":{"generated_at":"2026-11-01T01:23:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2150,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5549},"rest":"https://alion.io/mcp/rest/get_company?id=5549"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flightspeed-commerce-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flightspeed-commerce-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flightspeed-commerce-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lightspeed-commerce-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flightspeed-commerce-it-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3515022}},{"tool":"search_jobs","arguments":{"company":"lightspeedhq.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3515022},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}